Quality Jewelry Repair

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Scott Stricklandvía Google

hace 5 meses

Had watch batteries changed and a link removed. Great service!

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Kelli Dumasvía Google

hace casi 2 años

I needed a repair on a custom made gold medical alert bracelet. Kelvin told me it would probably take two days which made me uncomfortable since I don’t like to be without my emergency bracelet. But I decided to leave it anyway. I went across the street to pick up a prescription and by the time I was finished, I got a text alert saying my repair was done. Literally less than 30 minutes!! The repair is great, Kelvin was nice and I have found a new business to frequent! Highly recommend!

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D Parkervía Google

hace casi 3 años

Please do not bother with this company. The lady in there is extremely rude. I first thought on my first visit she was having a bad day; however, I came in there 3 times following that and she still had a very bad attitude every single time. My last visit there I went in so she could fix my gold chain. She informed me that it should be ready by the end of day, which was a Friday. She never called back to inform me they could not meet the deadline. I visited the store that following Monday to check on the status, since it was in fact 3 days after the quote estimated time. She told me verbatim, "You're just going to have to be patient because we hate working on that style of chain because it is so tedious.” I asked her what style it was, and she rudely put her hand up and told me let her finish and proceeds to say, “If you don't feel like waiting, you can get a refund and have someone else to fix it.” I'm not sure why she responded in that matter because I was extremely polite, and she is the one who told me it would be ready 3 days prior. I should of took her advice and took it elsewhere. I got the chain back the following day. She used a black permanent marker on my gold chain to pinpoint where they needed to fix, and when my chain was returned the black marker was very visible. They did not even bother to clean it. I spent roughly $80 in repairs just for the chain to BREAK 2 DAYS LATER!!! The customer service was so bad an unwelcoming, I did not even bother to take it back. That chain/necklace is very symbolic to me so and I wanted it fixed ASAP so I did not bother to take it to another Jeweler. I took the chain to a Jeweler in Collierville, and it has been months the chain in still intact. Not only do they have horrible customer service, they also do bad work!

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Debra Washingtonvía Google

hace casi 5 años

Went in to get a battery change on my mom watch. Store owner and staff disappeared to the back. I wanted to see a couple of pieces to possibly buy. My people are the worst people to own an run a business. Like one other consumer stated it's for maybe fixes and battery replacement which is very inexpensive an that's it because the staff is horrible and the selection pretty much is to.

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Juliet Scrogginsvía Google

hace más de 7 años

Recientemente me ajustaron un anillo de compromiso nuevo aquí. Ya me habían ajustado uno antes y hicieron un gran trabajo. Pero con este segundo anillo he tenido algunos problemas. El primer problema fue cuando me lo ajustaron hace dos meses y, el primer día que me lo devolvieron, se cayó una piedra. Al principio no le di importancia. Las piedras se caen de los anillos grandes con varias piedras todo el tiempo. Pero luego el anillo se desarmó y lo llevé para una reparación gratuita. Él ofreció reemplazar la piedra por una tarifa de inmediato. Lo rechacé y recibí el anillo de vuelta más tarde ese día. Otra piedra se cayó ese mismo día. Hice que el chico probara las piedras con el primer ajuste y él dijo que eran diamantes reales. Pero es muy extraño cómo él manipula las joyas para posiblemente crear otro problema. Los he recomendado en el pasado. Definitivamente ya no.