SJ
San Jose Auto Glass Windshield Repair Specialist
Reparación de parabrisas experta con compromiso de calidad
3.6(5 reseñas)
Reparación automotriz
$$
Reparación de parabrisas experta con compromiso de calidad
Especialista en Reparación de Parabrisas de Automóviles en San José ofrece servicios profesionales y eficientes de reparación de parabrisas en San José, CA. Los clientes han elogiado al equipo por su servicio rápido, cordial y de calidad, dejando los parabrisas como nuevos. Aunque la mayoría de las reseñas destacan experiencias sobresalientes, algunos clientes han expresado preocupaciones sobre precios y atención al detalle. A pesar de las reseñas mixtas, el compromiso con la satisfacción del cliente sigue siendo un enfoque clave para este servicio especializado, lo que lo convierte en una opción destacada para reparaciones locales de cristales automotrices.
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I recently had my windshield repaired, and the experience was outstanding from start to finish. The team was professional, efficient and very courteous. The repair was done quickly and the quality of the work exceeded my expectations - my windshield looks brand new! I truly appreciate their attention to detail and commitment to customer satisfaction. I highly recommend this service to anyone in need of windshield repair!
Prompt work. Good price for weekend work. Mechanic/technician was very nice. Had to get my kid to school the next day and they made that stress free.
NOT for TESLA. Save yourself. After withheld replacement self-driving doesn't work property due to misalignment, vendor says it has nothing to do with windshield, just magically happened after windshield replacement. If it happens to you try the below, but ideally don't get into this sitatuion -> There might be a camera misalignment (very common after windshield work or even small bumps). Tesla service can perform a camera pitch and yaw alignment check with a calibration board — something the car can’t do automatically.
Sure awesome experience. I called Asad to fix the windshield on my car. He came next day and fixed it perfectly. Best price and quality. I hope I dont have to use the service again :-) but if nature forces me to, I would not look else where.
Unfortunately, I would not recommend this place for windshield repair. When looking to replace the windshield of two of my pickup trucks, I dialed around, and this was the most expensive place. It was also the one where the same gentleman consistently picked up the phone, he was able to give me part numbers that he used, and he talked about what the job entailed. So far, so good. Unfortunately, that's most of what was good. Since I had multiple trucks, I was able to negotiate a price reduction in the range of 20%. That still made this the second-most-expensive place, but I assumed I was thus going to get an excellent job. I was given a two hour window in a few days when a tech would arrive to perform the work (in this operation, the tech shows up where you are, you don't take your vehicle in). The tech showed up 1 hour into the window, and got right to work. I checked on him a few times to see if he needed coffee or water and he declined both times. Work went quickly, he was done just outside of the 2 hour window they'd stated. I immediately noticed that on my 1989 Toyota, the molding around the windshield (which had shrunk with age) has been reused, leaving gaps around the top of the window (see pictures). I asked the tech about this and he said "well, normally I'd change the molding but my work order only said to change the windshield." Huh. Is that what where my 20% discount went? Was it my job, as the customer, to state "I need a new windshield *and* new molding?" I had thought for a 36 year old vehicle, the fact that the OEM molding would shrink would be obvious. Anyhow, I called back to home base about this and was told "don't worry about it, let us know if it leaks." OK, not awe inspiring. I asked the tech before he pulled away and he said "well, I can fill it for you" (presumably with a vulcanizing compound). That wouldn't be aesthetically beautiful but would allay my concerns about water penetration. I said "please" and he said "I have to go to another job, but I'll swing by and fix it." Well, three weeks later, I'm sorry to say that neither did this tech ever come by, nor has home base ever responded to further inquiry about it. I've been ghosted, and am not super-impressed with the quality of the work nor do I have a lot of faith that if I ever need to call-in the "lifetime warranty" that it will be honored or that anyone with any knowledge of this job will acknowledge that a warranty even exists. I give this two stars because they did replace two windshields and they seem to work (not yet tested in the rain, since we don't get rain this time of year). However, I knock down stars for a job that doesn't look well-done, making promises unkept, and ghosting me. Safelite doesn't do a swell job either, but at least you know they're around to honor warranty and they're 55% of the cost. Further to the above, SJ Auto Glass replied to this comment (see below) but unfortunately, their offer to "resolve this matter properly" was disingenuous. I called, had to verbally relay my complaint to the gentleman on the phone, and was told that he would "check with his technician." He texted me 30 minutes later saying "this should be fine, let us know if it leaks." Again, there seems some disconnect here between doing a good job and doing a hopefully adequate job.
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