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Tom's Computer Solutions
Tom's Computer Solutions: el consultor de TI fiable y amable de Vancouver que ofrece ayuda rápida y clara.
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Business
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Tom's Computer Solutions: el consultor de TI fiable y amable de Vancouver que ofrece ayuda rápida y clara.
Tom's Computer Solutions ofrece consultoría de TI fiable en Vancouver. Los clientes destacan un servicio ágil y cercano, que va desde asesoría telefónica rápida sobre problemas de teclado y configuración de impresoras, hasta un soporte empresarial integral con copias de seguridad, actualizaciones de PC y arreglos rápidos el mismo día. Es conocido por sus precios justos y una ayuda práctica, centrada en la persona, que trata a los clientes como personas, no como simples tickets.
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Diagnóstico y reparación rápidos de problemas de hardware y software, incluyendo rendimiento lento, problemas con el teclado y errores del sistema.
Mantenimiento continuo, configuración de copias de seguridad, actualizaciones de computadoras y gestión de TI confiable adaptada para pequeñas y medianas empresas.
Guía clara y paso a paso por teléfono o de forma remota para resolver problemas rápidamente sin necesidad de una visita presencial cuando sea posible.
Instalación profesional de piezas, componentes y periféricos, con asistencia para realizar pedidos de artículos que no estén en stock.
Ajustes integrales para restaurar la velocidad y la funcionalidad de la computadora, haciendo que los dispositivos antiguos funcionen como nuevos.
Consejos honestos y expertos sobre problemas y soluciones tecnológicas, ayudando a los clientes a entender y resolver los problemas de manera efectiva.
Calificación general
Benjamin Yang
I don’t usually write reviews, but Tom absolutely earned this one. I called him for something simple — a keyboard issue — I was actually kind of nervous about it beause I know it's not a high ticket item, so wondered if i could get any local help at all with something so trivial - definitely not a money maker for a repair shop - And I needed an immediate solution. While he didn't have the part in stock, he offered to order it, but then he did something amazing that’s become incredibly rare in today’s world: he actually called me back promptly and personally. Not an email, not some automated message — a call from a real human who genuinely wanted to help. While we were talking, I happened to vent about a completely different issue: my backup laptop was locked out because of a long-standing Microsoft screw-up. This wasn’t even what I called about, and he had zero obligation to dive into it… but he did. And he explained exactly what the underlying problem was and walked me through the solution in a way that was clear, precise, and immediately helpful. Something that had been frustrating me for ages was suddenly solved — thanks to him. That kind of above-and-beyond customer service is a dying art. Ever since COVID, it feels like most companies hide behind excuses, delays, or “we’ll get back to you eventually.” Tom is the opposite. He’s responsive, he cares, and he actually takes the time to help people, and I think based on our interaction, genuinely enjoys helping people. If you’re looking for someone with years of experience who not only knows what he’s doing, but values your business and will treat you like a human being instead of a ticket number, call Tom. I can’t recommend him highly enough.
P V
Tom is amazing! I called him when I was in a pinch needing help getting my printer to work. Even though he was swamped he took the time to get me going temporarily, then when I told him I was on disability and couldn't afford the house visit needed for a permanent fix he waived the payment for the time he'd already spent. Wow! When I'm able to I will definitely hire him. People like this are worth their weight in gold!
Grace Morazzani
Quite frankly Tom is a life saver! He is kind, attentive and an amazing technician who got my computer up and running in less than a day. Can't recommend him enough!
Dani
Tom was super great! I called him about my old laptop which was running extremely slow and he gave me an entire rundown of what was going on over the phone, it was very clear he knows his stuff. He managed to fix it in one day, and my laptop works perfectly, like new. 10/10 recommend.
Kamal B
Tom es la persona de IT más cualificada, confiable y profesional que hemos tenido para nuestro negocio. Tom siempre está disponible en cualquier momento que tenemos un problema, desde el mantenimiento de rutina y la configuración de copias de seguridad hasta la actualización de nuestras diversas computadoras según un programa continuo. Todos los problemas se resuelven rápidamente y a un precio justo. Lo recomendaría encarecidamente a los dueños de negocios.
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