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Discount Tire
Votre partenaire de confiance pour les pneus et les services automobiles à Raleigh, alliant qualité et praticité.
2.6(5 avis)
Réparation automobile
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Votre partenaire de confiance pour les pneus et les services automobiles à Raleigh, alliant qualité et praticité.
Discount Tire propose une gamme de services automobiles à son établissement de Raleigh, comprenant la vente de pneus, leur installation et les réparations. L'entreprise se concentre sur l'aide apportée aux clients pour leurs besoins en pneus, du remplacement à l'alignement, en visant un service fiable malgré des défis occasionnels tels que des rénovations en cours. Des membres du personnel tels qu'Elazar et Jalen ont été reconnus pour leur aide et leur sens des responsabilités dans la résolution des problèmes. Bien que les expériences varient, l'équipe s'efforce d'aider pour les rendez-vous et les contrôles de sécurité, ce qui en fait une adresse incontournable pour l'entretien automobile local.
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Large choix de pneus neufs des meilleures marques, installés professionnellement avec équilibrage et vérifications d'alignement.
Réparations de crevaisons, rotations des pneus et vérifications de la pression pour prolonger la durée de vie des pneus et assurer la sécurité.
Vente et installation de jantes en alliage et en acier, options de personnalisation incluses.
Contrôles approfondis des pneus, des freins et de l'alignement pour que votre véhicule soit prêt à prendre la route.
Assistance rapide en cas de pneu crevé ou d'éclatement pour vous remettre rapidement sur la route en toute sécurité.
Unfortunately I had to get two new tires, and was harshly pressured to get new windshield wipers. I was also told a free tire alignment check would be done. After asking for an estimate for time, including wait time, I was told around an hour. I proceeded to spend the next 4.5 hours of my time just waiting, as they take your payment and keys before providing the service, not being given any updates on my vehicle, or where I might be in the cue. My time felt extremely disrespected, as I would have planned accordingly had I been told how long it was realistically going to take. However, though, after finally having the tires replaced (I waited for 4 hours before my car was actually taken in, AFTER being told it would be a short wait), I was told they could not perform an alignment, as they apparently did not have the correct tools to do it, even though the service was offered to me hours prior. The associates came off as condescending, and made me feel downright stupid. The looks I received and voices I was spoken to with, would lead an observer to believe he was talking to a child. If you are going somewhere to receive good service and value your time, this place would fall last on my list of recommendations. I would literally only return here if it was the last and ONLY place to get these kinds of services done. If possible, I would like to leave a 0 star review, but unfortunately 1 is as low as it gets.
I could not recommend this location of Discount Tire enough! I would describe my overall experience as filled with integrity and consideration. I had all four of my tires replaced earlier this year, and when I had an issue with it yesterday due to a mistake that was found, the team was kind and quick to make it right. Mistakes happen, but I appreciate the accountability taken. Who knows who made the mistake, but the lesson is to take accountability and to give people grace and the opportunity to make it right. I appreciate Oliver who I spoke with on the phone and told me to come right on in, and Jalen who helped me while I was there. The team made sure to check all four of my tires to make sure that I was safe to go, and considering that they had other appointments through out the day, I appreciate that they were able to squeeze me in to remedy this issue. Thank you, thank you for being such a trustworthy business, and I will be back for future needs!
This particular location is terrible compared to every other branch I’ve been to. I stopped by this morning and was treated with complete disrespect. The customer service was slow, rude, and dismissive to anyone waiting in line. They’re currently doing construction on the lobby, so they have customers waiting in small portable units outside — which isn’t the issue. The real problem is how the staff speaks to people. Instead of politely communicating, they repeatedly and rudely tell people to “wait outside,” with zero professionalism or courtesy. It was a frustrating and disappointing experience. I won’t be returning to this location.
I tried scheduling with Discount Tire and had a very frustrating experience. I first called on Tuesday, Sept 9 at 4:35pm to make an appointment for Friday, Sept 12. On Friday morning, I called again to move the appointment to Monday, Sept 15. I sat on hold for 9 minutes before anyone picked up, and when they finally did, I was told they didn’t see an appointment for me at all. They went ahead and scheduled me for Monday. I showed up today (Sept 15) at 1:09 for my 1:15 appointment. After standing in the sun for 19 minutes, I finally spoke with someone at 1:27, only to be told again that there was no appointment under my name. At that point, I decided to take my business elsewhere. They are also currently working out of a shipping container due to lobby construction. I understand construction happens, but it would’ve been nice to be told that during either of my two phone calls. Overall, this was not a good experience. Clear communication and honoring scheduled appointments are basic expectations, and unfortunately, neither was met here.
Had a wonderful experience with Discount Tires today. Elazar was extremely helpful and knowledgeable. He was able to squeeze me into the shop and get me new tires. Everyone is super awesome. They are currently under renovations but still offered an air conditioned trailer to sit in whilst waiting.
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