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Dogtopia of Louisville-Hurstbourne
Dogtopia of Louisville-Hurstbourne : Des soins de confiance pour vos animaux de compagnie lorsque leurs propriétaires sont absents.
2.6(5 avis)
Magasin de détail
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Dogtopia of Louisville-Hurstbourne : Des soins de confiance pour vos animaux de compagnie lorsque leurs propriétaires sont absents.
Dogtopia of Louisville-Hurstbourne est un établissement de soins pour chiens à Louisville, Kentucky, proposant des services de toilettage, de garde en journée et d'hébergement. Situé au 221 S Hurstbourne Pkwy #101, cet établissement est mentionné dans les avis pour son personnel sympathique et des conversations honnêtes sur le comportement des chiens, offrant la tranquillité d'esprit aux propriétaires. Certains avis soulèvent des préoccupations concernant la sécurité lors de l'hébergement, l'accès aux caméras et le suivi des communications.
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Groupes de jeux supervisés et activités pour permettre aux chiens de socialiser et de faire de l'exercice dans un environnement intérieur sûr.
Hébergement confortable avec soins nocturnes, comprenant les repas, la surveillance et les périodes de repos dans des caisses ou des suites.
Toilettage professionnel comprenant bains, coupes de poils, coupe des ongles et nettoyage des oreilles pour que les chiens soient beaux et se sentent bien.
Évaluations initiales pour déterminer l'aptitude d'un chien à la garderie ou à l'hébergement, afin d'assurer une bonne adéquation avec son tempérament.
Flux de caméras en direct permettant aux propriétaires d'animaux de vérifier leurs chiens pendant les heures d'ouverture pour plus de transparence.
I have had my dog groomed at Dogtopia for years. When I was interested in boarding her they mentioned that she may not be a good candidate for boarding because of her anxiety. A company that isn’t invested in the wellbeing of pets wouldn’t do that. So, I would like to respond to Elvira’s comment below from a veterinary professionals perspective. A dog that is not used to boarding or used to being at daycare can get stress induced colitis resulting in bloody diarrhea. Even if a dog Is used to it they can still get it. It’s a simple google question. Stress colitis is when anxiety triggers inflammation in the colon. This is not uncommon among dogs And cats that aren’t used to boarding or going to daycare. That sweet dog started having diarrhea and I would venture to say, Dogtopia contacted the owner immediately. It is not the daycare‘s fault that the dog got stress colitis from its time there. I wish pet owners would take more responsibility and accountability about the how and why things happen as opposed to just placing blame. My experience with Dogtopia has always been honest conversations about my dog’s behavior, and as a veterinary professional, I appreciate that.
I boarded my 5-year-old Goldendoodle at Dogtopia Louisville December 20th. He was healthy at drop-off. By the evening of December 22 while still in their care, I was contacted and told my dog developed vomiting and bloody diarrhea, and it was pure blood!! That is not normal “stress” and indicates an acute illness that occurred during boarding. Beyond my dog becoming sick, the overall experience was extremely concerning: •They advertise camera access, but cameras shut off when they close, so you cannot see your dog at night and for me the cameras shut off at 4pm and the facility closes at 7pm. And they do not advertise that. •The app is terrible — slow, glitchy, and the webcams barely load. •There are many blind spots, and the outside camera did not work and has been like that for months is what they told me. •The so called trained coach literally ignored my dog and other dogs, I did not see them play with the dogs. They were just walking around and following the “coach” and then I saw one sit on her phone while the dogs did whatever. •On drop-off day, I was told I would receive an email for camera access. I never received it and had to call — they said the email was never sent. •The front desk staff could not answer basic questions and repeatedly responded with “I don’t know” or vague answers. •This was my first time boarding my dog, and when I asked a reasonable question about crate use, the staff member laughed instead of explaining, which was unprofessional and dismissive. •Overall, the staff attitude was consistently poor, unhelpful, and unwelcoming. The day I entered this facility for a meet and greet the energy was off, I did not feel welcomed. I would strongly caution anyone considering boarding here. I would not return and do not recommend this location. My dog spent 2 nights at the hospital and had to come home on meds to heal. It was my first time boarding my dog and the experience was terrible.
I’m writing this as a close friend of the dog’s owners. When they were notified that their dog became seriously ill while boarding at Dogtopia Louisville, the dog was immediately picked up by the family and rushed to the emergency vet. After the dog was discharged from the ER, I took him into my care so he could recover in a calm, safe environment with close monitoring. He had been experiencing vomiting and bloody diarrhea, which is extremely concerning for any dog. This dog is truly an amazing, gentle, and well-cared-for dog, and seeing him in that condition was heartbreaking. Given how sick he became while boarding, it raises serious concerns about what may have occurred during his stay and whether proper supervision, care, and safety protocols were followed. With proper medication, rest, and close monitoring, I’m thankful to say that he has been doing much better since leaving this facility and being cared for at home. What also stood out to me was the lack of follow-up from the boarding facility. After the dog was picked up and taken for emergency treatment, no one from the facility reached out to check on his condition or see if he was okay. When you trust a business with your pet, communication, compassion, and accountability are essential — especially when something goes wrong. Unfortunately, based on what I witnessed after taking over his care, those standards were not met. I’m grateful he is recovering now, but I would strongly encourage other pet owners to carefully consider their options before boarding here.
Everyone is nice and friendly. The owner introduced himself and was really nice. I appreciated him taking the time just to see how things were going with my dogs and just the friendly conversation. My dogs are happy here and well taken care of. It is a peace of mind when you have to be away to know that the dogs are in good hands.
My husband and I sent our dog to this Dogtopia location for a meet and greet prior to a trip we have coming up and they called us not even an hour and a half after drop off to come and pick him up because he “wasn’t interested”. Our dog takes a while to warm up and he LOVED the Dogtopia location we took him to where we used to live. Highly disappointed in laziness of the staff here because they didn’t even give him a chance to warm up, they just gave up on him. They set him up for failure, saying that he may fail because it’s right before thanksgiving. It just sounds like a lazy excuse. Our dog loves daycare and was so excited to go and now we’ve got a sad dog on our hands because he didn’t even get to go basically because they probably left him in the room for 15 minutes then removed him because he didn’t go immediately play with the other dogs. They even said he’s such a good dog (he is!!!!) and that we should try again, but we probably won’t send him back because he was looking forward to it so much and he deserves so much better. It’s also not the first time this has happened to someone we know so it seems to be a trend.
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