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Firestone Complete Auto Care
Un entretien automobile honnête et pratique qui vous permet de rester sur la route.
3.4(5 avis)
Réparation automobile
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Un entretien automobile honnête et pratique qui vous permet de rester sur la route.
Firestone Complete Auto Care, situé au 2850 Broadway, Oakland, Californie 94611, propose des pièces automobiles et des services de réparation, y compris l'alignement des roues et les vidanges d'huile. Les avis soulignent Gerald pour un service professionnel, honnête et à des tarifs équitables, avec un travail rapide et fiable et des conseils d'entretien utiles. Certains retours mentionnent une communication incohérente et des expériences variées. L'atelier propose un entretien automobile pratique pour les conducteurs d'Oakland.
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Services d'alignement professionnels pour garantir que votre véhicule roule droit et en douceur, améliorant la tenue de route et la longévité des pneus.
Changements d'huile rapides et efficaces avec des fluides de qualité pour maintenir votre moteur propre et performant.
Contrôles et réparations complets des freins pour une sécurité et des performances optimales sur la route.
Inspections approfondies pour identifier les besoins d'entretien et fournir des recommandations basées sur les directives du fabricant.
Une large sélection de pneus avec une installation experte pour assurer un montage adapté et une durabilité optimale pour votre véhicule.
I always come to Firestone. I’m a bit of a road runner and they make sure my vehicle is in good shape. There’s a lot of maintenance that I can do myself but I’m no mechanic and I don’t see everything, so I appreciate it when people like Gerald let me know what scheduled maintenance the manufacturer recommends based on my mileage and help me figure out my vehicles priorities. Thank You!!
If I could give this place -1 star I definitely would. The customer service from Jessica and some of the staff is unbelievable. The way I was undermined by the staff is unbelievable. My service was incomplete. I had an horrible experience and I’ve expressed my experience to the service supervisor to be called later and told “ it didn’t happen how I said it happened”, again undermined. I must say I will never bring my vehicle to this location again. After the service my lights were still on the dash. I was treated like a criminal. Which later had me very upset. I will definitely continue to bring my vehicle to the dealer
The service manager, Gerald, was fantastic as usual, he fit me in for same day oil change and was charming and personable. The location is very convenient as it’s close to my workplace, but I’d come back regardless, even if it weren’t. Planning to come here for new tires when it’s time, too. Zero hassle, which is exactly what I want when it comes to taking care of stuff I’ve procrastinated.
Brought my car in for a tire alignment and had a great experience. Gerald was professional, honest, and got the job done quickly. My car drives straight and smooth now—huge improvement. Fair pricing and excellent service. I’ll definitely be back and would recommend them to anyone needing an alignment.
As an Oakland local, I genuinely avoid criticizing neighborhood businesses, but my experience at Firestone on Broadway in Oakland was so disappointing I couldn't stay quiet. A friend suggested I try them, so I brought in my Mazda for a second opinion and a full inspection, hoping they might beat the dealership on price. I booked the 8 AM Saturday slot (the first of the day) yet was still asked to wait outside. I went home and waited for the promised midday update. By 1 PM, with no communication at all, I called in myself. The response was extremely poor; no one explained the inspection findings, and every question I asked was deflected with "check the email," which felt dismissive and unprofessional. Honestly, I wish I could get a refund for the $49.99 Complete Vehicle Inspection Plus because the whole interaction made me feel like an inconvenience once they realized I wasn't committing to extra repairs. I felt invisible. The moment that really shocked me was when the service specialist returned my car already running, with the hood not even latched. Huge safety red flag. I had to back up on my own just to drive out safely. That should never happen at an auto shop, no exceptions. My verdict: this Firestone location is chaotic, unclean, overpriced, and and not a place I'd trust with meaningful work. Save yourself the headache and look elsewhere.
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