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Lort Smith Animal Hospital
Des soins vétérinaires compatissants et des services d’urgence à North Melbourne.
5(5 avis)
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Des soins vétérinaires compatissants et des services d’urgence à North Melbourne.
Lort Smith Animal Hospital, situé à North Melbourne, propose des soins vétérinaires empreints de compassion, axés sur une communication claire et le confort des patients. Les avis soulignent un triage en douceur, un personnel bienveillant et à l’écoute, ainsi que des explications claires des options lors des urgences et de décisions difficiles, avec une attention portée tant aux animaux qu’à leurs familles.
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Soins vétérinaires d’urgence 24h/24 pour les animaux de compagnie ayant des besoins médicaux urgents, incluant le triage et un traitement immédiat.
Examens de santé complets et soins préventifs pour maintenir vos animaux en bonne santé et à jour de leurs vaccinations.
Interventions chirurgicales expertes pour les blessures, les maladies et d'autres affections, effectuées avec soin et précision.
Soutien compatissant et services pour des décisions difficiles, offrant un environnement paisible et respectueux.
Soins avancés pour des affections complexes, y compris la gestion des sondes d'alimentation et le traitement des maladies chroniques.
Approches personnalisées pour minimiser le stress des animaux lors des visites, telles que des enclos calmes et une manipulation douce.
My cat Harley was admitted through emergency for over five days, and the care she received was truly exceptional. Despite being a very spicy and distressed patient, the team went above and beyond to ensure she was as comfortable as possible. She was placed in an enclosure away from other cats, with minimal staff coming in and out to reduce stress, which I really appreciated. The nursing and reception staff are incredibly kind, patient, and compassionate. The vets took the time to explain everything in great detail and presented all of the options clearly and understandably, which made a very stressful situation so much easier. I would highly recommend Lort Smith for any animal emergency. You can genuinely tell how deeply they care about providing the best possible care for your pets. A special shout out to Dr Paula you’re amazing!
Firstly, I would like to thank everyone at Lort Smith who has helped us.❤️ Our cat Mochi went through a complicated and emotional medical journey after suffering a serious jaw injury that required surgery and a feeding tube. It was an incredibly stressful time for us — full of worry, uncertainty, and difficult decisions. Throughout all of this, Justine Munno was the person who truly helped us stay grounded. Her kindness, patience, and genuine care meant more to us than we can express. She guided us through every step, explained things clearly, and supported us during moments when we felt completely overwhelmed. We honestly cannot imagine how we would have handled this situation without her. Her compassion and communication made such a difference during a time when everything felt confusing and frightening. I truly hope her approach and skills spread to all employees at Lort Smith, because she represents the very best of what compassionate veterinary care should look like. Lort Smith is incredibly lucky to have her. Thank you Justine — your support changed everything for us, and we are deeply grateful. And thank you as well for continuing to follow up on Mochi and checking in on how he’s going — it truly means a lot to us. ❤️❤️❤️❤️
I visited last weekend with my dog who was showing symptoms of anemia. The service was great, my dog was triaged professionally and was offered to be taken into the ER from my boot via a trolley, allowing my dog to be very comfortable. Unfortunately the investigations were found to be undesirable and the tough decision was made. Dr Cecilia was gracious, compassionate and kind through the process of breaking the diagnosis to me and letting me know what my options are. After the decision, I was allowed the whole evening to spend time with my sweet boy in a peaceful room. I got to hug and cry with him for hours. I miss my angel and I am grateful we decided to make the way to Lort Smith that afternoon, as I felt the experience would have been VERY different at our local vet and I would have been stressed & sad, instead of just sad. It is odd to leave such a positive review from an experience that changed my life (for the worse) but great work and compassion needs to be recognised. Thank you Dr Cecilia for your care, expertise and fur clippings.. and to the team member at the front who offered me the option of calling the day after to pay. Even though I did not take the offer up, it left a very great impression for any future references there. I am very grateful you allowed my tough time to be cruisy in every other aspect that surrounded it.
The team have taken great care of our little Nimbus thus far. The vet was very gentle with him and gave him plenty of positive reinforcement he remained calm and compliant.
Caring and supportive vet and staff made a heart wrenching decision to euthanise my cat achievable. The vet took her time to discuss in detail the current and future prognosis of my 8 year old cat Bobby with severe heart disease. Many thanks for your sensitivity and care.
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