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Reimer Heating, Cooling & Plumbing, LLC
Chauffage, climatisation et plomberie rapides et fiables à Rochester
4.2(5 avis)
Plombier
$$$
Fondée en 1921
Chauffage, climatisation et plomberie rapides et fiables à Rochester
Reimer Heating, Cooling & Plumbing, LLC offre des services rapides et professionnels de chauffage, ventilation et climatisation (CVC) et de plomberie à Rochester, État de New York. Les clients apprécient des techniciens courtois et compétents, des délais d'intervention rapides et des conseils sur des options économiques sans aucune pression. L'équipe assure l'installation de chaudières, les diagnostics et les travaux sur les chaudières, aidant les foyers à rester confortables et en sécurité.
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Des services de réparation rapides et fiables pour les systèmes de chauffage et de climatisation, disponibles 24h/24 et 7j/7 pour rétablir rapidement le confort.
Installation professionnelle de nouvelles fournaises et chaudières écoénergétiques, avec des conseils d'experts sur le choix du modèle.
Services de plomberie complets, y compris la détection de fuites, les réparations de tuyaux et le dépannage des systèmes pour les maisons et les entreprises.
Plans d'entretien réguliers pour optimiser les performances du système, améliorer l'efficacité et prévenir les pannes coûteuses.
Installation et réparation des conduits et des systèmes de ventilation pour assurer un flux d'air adéquat et une bonne qualité de l'air intérieur.
Gestion de projet coordonnée pour les travaux résidentiels plus importants, en intégrant les travaux de CVC, plomberie et électricité.
Zana provided an estimate for a big job to an ancient boiler/radiator system. He was very respectful and thorough. He was on-time and made sure we understood the situation. Would recommend!
Todd responded after hours on a Sunday evening to help us with our heating issue. He was very thorough and professional and answered all of our questions. He gave me my best options without any pressure for one fix over another.
We would highly recommend Reimer for furnace diagnostic and replacement! For context, while at work, I received an alert from our thermostat that our furnace was not able to heat our home. I immediately went home to see that it was in fact the case, and upon attempting to restart the furnace, it would not stay on. The company we had a contract with was unable to come out right that day, but Reimer was able to show up within 45 minutes of putting a call in. Joe S. was our technician, and he was courteous, efficient, and responsive. I explained to him all our recent problems, and he listened, responded, and then began investigating. Unfortunately, our furnace (25+ years old) had two blown parts that were expensive and not local, so the repair process did not make sense in terms of speed and pricing. Joe explained that, although more expensive than repairs, a new furnace would be quicker to install and get setup versus waiting for the parts to arrive. Additionally, it would be more efficient than our current furnace, and save us money in the long run. We went with the new installation route, and Joe walked us through all the newer models similar to the one we previously had, along with the pros of each one. He did not push us for the more expensive ones, and he even called his manager to help work down the price. Even if this may seem like a sales tactic, we were in no place to bargain, seeing that we needed heat in our home (baby in the house), so helping bring down the price with any discounts was generous whichever way you look at it. With it being a new furnace installation, Reimer was able to get installers out there the next day by 9am. I got a call at 8:30am the next day letting me know that the team was on their way and would be there by 9am. Jeff + Dan got to work immediately, removing the old furnace, getting the new one installed, setting up new required ventilation, duct work, and code standards (shut off valve for gas, new pump, etc). They were professional, tidy, and were working the entire time (~6 hours). All in all to say, in less than 24 hours from calling Reimer, we were able to see the problem our furnace had, saw the issues in replacing those parts, took a look at new furnaces, and got it installed and heating our home. If that’s not efficient, I don’t know what is (especially considering two other companies we called were only able to send a technician out the next day at the earliest for investigation). Again, I would highly recommend Reimer. Sure, was the furnace more than I wanted to spend? Yes. But that’s just unfortunately the situation of getting something when you really need it. At the end of the day, that’s on me. But outside of the price, the Reimer team was excellent. I highly encourage reaching out to them for you furnace needs before it goes on you (preferably not in the dead of winter during one of the coldest weeks of the year). If you are in that situation, Reimer is the way to go!
If I could give less Stars I would. A couple of weeks ago my wife and I noticed our boiler was not working well. We were pretty sure of the problem but couldn't do the fix ourselves. We reached out to this company for a service call and the guy came and we believed what he said. He claimed that we needed a new pump to circulate the water throughout the house. He said that the ventilation was a problem and wouldn't fix the pump until the ventilation issue was fixed. Basically something was wrong with our chimney I guess. However we contacted somebody else and they replaced the aquastat relay and the boiler started working fine. He also checked to make sure that it was ventilating properly and everything was back to normal. He wanted to do all this extra work and it was going to cost over $6,000. We ended up paying $540 to fix the problem. I'm not sure if the guy was unintelligent or what the problem was but I heard that company tries to upsell and take advantage of people. I would not recommend them.
We've been dealing with Reimer since they took over the HVAC company we were using, High Performance. I hadn't seen any of our old technians from HP, so imagine my excitement when I opened my door today and saw Zana, one of my old favorites! The guy is top-notch and has always given us outstanding customer service. He is so smart and really know his stuff. Reimer is lucky to have him! Thank you, Zana, for totally making my day and servicing our boiler with a smile.
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