SP
Service Professor
Des solutions intelligentes pour les besoins de la maison, livrées avec clarté et soin.
3.6(5 avis)
Plombier
$$$
Des solutions intelligentes pour les besoins de la maison, livrées avec clarté et soin.
Service Professor est un fournisseur de services à domicile basé à Grand Rapids, au 4770, 50th St SE, Grand Rapids, MI 49512. L'équipe s'occupe des besoins de plomberie et de chauffage, allant des travaux d'égouts et de drains jusqu'à la réparation de la chaudière. Les avis mettent en avant des techniciens sympathiques et compétents qui expliquent le processus, partagent les résultats avec des photos et répondent aux questions, tandis que certaines expériences signalent une communication variable.
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Unfortunately for us we didn't have a great experience. We called for the $99 drain clearing special. When we continued to have issues a couple of days lager we called back to express our concern, but we were met with rudeness on the phone. Rather than help us try to resolve the issue and understand our issue we were met with defensiveness and a very condescending tone. I'm sure working in this customer service role is met with lots of difficult people, but we felt they were taking their frustrations out on us. Calling and scheduling the initial appointment was easy. Communication leading up to the appointment was good. The plumbers that came to the house were okay, but didn't explain the issue, what they did, and how they "fixed" the issue. Instead we ended up having call another plumber to take care of the clogged drain for a more expensive emergency weekend service. They were much more informative explaining what happened, where the clog took place, and what we could do to prevent it in the future. Unfortunately, you'll be better off spending more to have a better experience elsewhere. We read a lot of the negative reviews on reddit but went for Service Professor hoping to save some money and in the end wasted more time and money because of it.
The installation process took 12 hours and they ruined my carpet in the process. We ended up booking a carpet cleaning after they stated that it would be paid for and I have been waiting for a check now for a month to get reimbursed. I will say I have given them every opportunity to make this right and they have continued to ignore me and honestly it is crazy to spend as much money as we did just to have our carpets ruined.
Had a great experience with Jaylen Branch from service professor! He was very thorough and took his time to make sure all of my concerns were taken care of. Would recommend! He even had to walk outside to find a vent multiple times in snow and below zero temperatures.
Dylan, who was my first service rep and identified my issue and provided temporary relief for a clogged sewer drain was so kind, and professional. Tom the sales guy was great, honest and ethical and listened to my concerns with cost/budget as we identified a large issue. Sy, and his crew who were in my house 10/11 hours were very respectful, kind, courteous, professional, and VERY hardworking. All individuals were able to explain what they were doing, the process, and answer my questions, even if I presented what may seem like a “dumb” question (I do not speak plumbing fluently)- they were able to explain it to me. After completion they throughly cleaned up, explained the work done, showed pics/videos of the internal sewer fix, etc. 10/10 recommend this company.
Our furnace stopped working on the coldest day this winter. Rich was our technician and he was great! He was professional and knowledgeable. I really appreciated that he took time to explain all the work he did. I also greatly appreciate that they were able to send someone out so quickly. I highly recommend.
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Solutions complètes de plomberie, comprenant le débouchage des canalisations, les réparations d'égouts et les installations, avec des diagnostics professionnels et un nettoyage.
Réparations et installations électriques professionnelles pour les systèmes résidentiels, garantissant sécurité et efficacité grâce à des techniciens certifiés.
Réparations et entretien du chauffage, de la ventilation et de la climatisation, y compris les réparations d'urgence des chaudières et les installations de systèmes.
Projets d'amélioration et de réparation domestiques gérés avec un travail de qualité, allant des petites réparations aux rénovations majeures.
Interventions d’urgence 24/7 pour les problèmes urgents de plomberie, d’électricité et de CVC, avec une planification rapide et des solutions fiables.
Services spécialisés de débouchage des canalisations utilisant des outils avancés pour résoudre les bouchons et prévenir les problèmes futurs, avec des explications complètes.
