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Sutherlands Furniture Gallery
Sutherlands Furniture Gallery : un personnel sympathique et compétent aidant les clients à trouver le mobilier d'intérieur idéal.
3.2(5 avis)
Magasin de détail
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Sutherlands Furniture Gallery : un personnel sympathique et compétent aidant les clients à trouver le mobilier d'intérieur idéal.
Situé au 1812 N Elm Pl, Broken Arrow, OK 74012, Sutherlands Furniture Gallery est un magasin de meubles proposant des articles pour l'amélioration et l'équipement de la maison. Les avis louent Rick, le vendeur, et Sara à la réception pour leur service amical et compétent et pour une expérience de shopping agréable, tandis que d'autres commentaires signalent des problèmes de livraison, des écarts de couleur ou de tissu des produits, et des interactions difficiles avec la direction, ce qui indique des expériences mitigées.
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Parcourez une collection variée de canapés, lits, fauteuils et bien plus encore pour chaque pièce de votre maison.
Options de livraison professionnelles pour livrer vos nouveaux meubles directement à votre porte.
Un personnel de vente compétent comme Rick et Steve fournit des conseils d'experts et des solutions sur mesure.
Assistance pour les problèmes de produit, y compris les échanges et l'indemnisation en cas de problèmes de livraison.
Des articles supplémentaires pour la maison et des articles d'amélioration pour compléter vos achats de meubles.
Buyers beware. We still have buyers remorse from a recliner we bought a year ago. It is so uncomfortable, we have to put foam mattress on top of it, so we dont get sore. They would not even let us exchange it the day after we bought it.
This was the most pleasant experience ive had at a furniture store. Rick was SO helpful, and Sara at the front desk was very sweet. Im so glad we walked in!
Rick the salesman was amazing and got us everything we wanted within moments of walking in. He was knowledgeable, professional, and monetarily insightful and helpful. Sara at the desk was also helpful and efficient and very pleasant. We will be back, they were great.
I bought a sofa and king size mattress. I had them delivered. After 30 days I noticed my $1000 leather sofa had been hit on a corner like it was dropped? I called and they said they would not be able to do anything about it. I told them that was bad business, and they needed to make it right. I offered to spend more, buying a chair. I went in and dealt directly with my salesman, Steve. I was compensated more than fairly, but i had to spend to get something back from the poor delivery I paid $235 for.
Our bed arrived in a different color and different fabric than the display we ordered. It was missing most of the screws and two side tabs were badly bent right out of the box. We tried to get Sutherlands to exchange it but were told it’s no longer in stock. The manager was extremely rude and arrogant. They did get us the screws off their display but not without a lot of scene creating arguing from the warehouse guy who argued these were the same “they just changed color under the lights”. We had the side piece laying on a display bed next to the bed we thought we ordered. What we received was a taupe chenille with bronzed metal, what was on display was a grey velvet with dark gunmetal gray frame. The manager watched it all and did nothing to intervene, at one point our salesman even tried to stop the warehouse guy loudly exclaiming how these are clearly two different fabrics and different colors. At which point the warehouse kid snarls “well take this to the front because I don’t want to be here late”. (A hour before closing.) The salesman tried to shut the kid up and walk us away but the kid followed still hellbent on arguing with someone. The manager shrugged and said “he’s not my employee”. In the end, the salesman was the only person who tried to make things right. I don’t know if we got the manager on a bad day but we have never been spoken to so rudely, especially for a problem we didn’t create! He actually told us he would be thrilled if we never came back! He will get his wish, we will not be buying from here again as the quality is very poor and the manager and warehouse worker were so very rude and hostile. Pity because the salesman was so very helpful and kind.
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