TC
The Cleaning Authority - Cleveland
Des maisons impeccables avec une attention méticuleuse aux détails et une supervision sur site.
3.4(5 avis)
Business
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Des maisons impeccables avec une attention méticuleuse aux détails et une supervision sur site.
Desservant Westlake, The Cleaning Authority - Cleveland propose un nettoyage domestique approfondi avec une grande attention aux détails. Les clients louent des équipes ponctuelles, la rotation des tâches et les visites de supervision sur site qui aident à maintenir des normes élevées. Certains avis signalent des incohérences occasionnelles et des lacunes de communication, reflétant la variabilité qui peut exister avec les services de nettoyage en franchise.
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Nettoyage complet de toutes les zones de vie, des cuisines et des salles de bains selon notre approche systématique.
Des tâches de nettoyage approfondies supplémentaires qui tournent à chaque visite afin de traiter soigneusement différentes zones.
Attention méticuleuse portée aux surfaces, aux coins et aux zones souvent oubliées pour une finition étincelante.
Le responsable passe à la fin du nettoyage pour garantir la satisfaction et traiter tout souci.
Nettoyages planifiés régulièrement pour maintenir un environnement domestique propre et frais en permanence.
I am so very grateful to Carolyn and Connie for my first home cleaning experience… These two are rock stars! They were extremely thorough with an eye for detail, and truly went above and beyond in their efforts. I couldn’t be happier! The way this company handles everything- from the initial quote to even a supervisor checking in on everything during the first cleaning, it felt professional & thorough and exceeded all my expectations!
Crew was on time, friendly, and did a great job today. We really like how they rotate through additional tasks/cleanings per area each visit, while including the usual tasks. And a Manager will drop in at end to check in & ask how it went. Very professional Team.
We just had the pleasure of welcoming a cleaning crew into our home, and I can honestly say—they transformed the space. Every surface gleamed, every corner was cared for, and the energy they left behind was nothing short of rejuvenating. Their attention to detail was impeccable, their professionalism unmatched, and their kindness made the entire experience feel like a gift. If you're looking for a team that doesn’t just clean, but truly restores your space, look no further. We are beyond grateful.
This place is terrible. The communication from management is extremely lacking. There seems to be no accountability taken. The teams vary greatly in their cleaning quality. Sometimes work is terrific and other times it is awful. There is no consistency. Their only objective is making money, not ensuring that the job is done to the best standard possible. Some teams appear much more detail oriented while others rush through, missing things throughout the home. I am very dissatisfied with this company and will not be returning. Have included a few pictures of areas not being completed properly.
I had one of the worse experiences with this franchise location and the supervisor, Lisa. The first two cleans went very well. After that, it was downhill. I called to complain after the next cleaning was sub par with many things overlooked. Lisa reassured me they would do better. Yet, she sent the same crew to my home and again it was a disaster. Another email and more calls. I asked for a refund because it was THAT bad! I received an email from Lisa stating that she had issued a credit to my account. Well, I never received a dime back. I had to file a charge dispute with my bank. Take a good look at these pictures. This is what I found when I returned to my home after the crew left.
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