TV
The Video Factory
Réparations rapides d'appareils guidées par la vidéo à Southport.
4.2(5 avis)
Home Services
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Réparations rapides d'appareils guidées par la vidéo à Southport.
The Video Factory à Southport propose des réparations d'appareils électroménagers rapides et professionnelles. Située au 6 Pirelli St, l'équipe prend en charge les machines à laver et autres appareils domestiques, coordonnant souvent les réparations par vidéo et arrivant avec les pièces nécessaires. Les clients apprécient des rendez-vous rapides, des techniciens courtois et compétents, un travail soigné et des réparations fiables.
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Diagnostic et réparation experts des lave-linge, des sèche-linge et d'autres appareils ménagers, avec un délai d'intervention rapide.
Services de réparation professionnels pour les téléviseurs, y compris les panneaux OLED et les problèmes d'alimentation, avec un nettoyage en profondeur.
Réparations sous garantie autorisées pour les grandes marques comme Samsung et LG, traitées efficacement sans frais pour les clients.
Réservation rapide de rendez-vous et interventions le jour même pour minimiser les temps d'arrêt de vos appareils essentiels.
Fourniture et installation de pièces de rechange d'origine pour assurer des réparations durables et des performances optimales.
Absolutely amazing service, super fast! Their attention to detail to make sure our machine was fixed better than new! Well done guys! Bloody good business!
I have had a fabulous expereince with The Video Factory today. Reported an issue with my Samsung 12KG washing machine on Thursday of last week, through Samsung customer service, sent the required video. I had a call the same day from the Video Facorty, and withinh 3 working days, Lynden was schedulled and arrived with the required replacement parts. Lynden was pleasant, knowlegable, efficient and did the job in no time at all without any mess or bother. Thank you for the attention to detail, and my excellent customer service experience.
The power supply recently died in my LG C1 OLED. Got in touch with LG who organised for Video Factory to fix it (manufacturing fault, so the repair was free). They got to me within 3 days and had everything up and running as new within 25 minutes. They even cleaned the panel. Quick, professional and no nonsense - highly recommend.
Jackson was courteous, professional and very good at what he does. I am thankful that you have such a great worker that knew exactly how to quickly and effectively solved my problem and also provide expert guidance and understanding of the situation I was in. I hope you look after him as a staff member he is definitely an asset to your team.
The original technician attended under warranty to address issues with our Samsung 12kg top loader. He disassembled the machine and performed a high-pressure clean of the tub — something we had never previously required on any washing machine. He also recommended we stop using liquid detergent, despite it being the product specified in the Samsung manual. Six months later, the same problem persists: the machine continues to accumulate grime and debris, which transfers onto clothing. During the second visit, the technician from Video Factory openly stated he was not a washing machine specialist. He conducted a brief inspection and, despite clear evidence of malfunction, reported “no fault.” Numerous online reviews highlight issues with this model’s so-called “magic filters,” which are consistently failing. We are now left with a washing machine that does not clean clothes — it damages them. This is unacceptable for a product of this type and price. Looks like we have to go to ACCC on this lemon!
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