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Tommy's Express® Car Wash
Lavages de voitures rapides et efficaces, axés sur la commodité et les services d'abonnement.
1.8(5 avis)
Lavage auto
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Lavages de voitures rapides et efficaces, axés sur la commodité et les services d'abonnement.
Tommy's Express® Car Wash à Richmond propose des services de lavage automobile automatisé axés sur la rapidité et l'efficacité. L'établissement dispose d'aspirateurs gratuits et d'options d'abonnement pour les clients réguliers. Les avis reflètent une variété d'expériences: certains clients louent la rapidité du service et le personnel, tandis que d'autres soulignent des problèmes d'hygiène, de fonctionnement du matériel et des politiques de service client. L'entreprise propose une garantie de satisfaction qui peut varier pour les non-membres.
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Nettoyage extérieur rapide et en profondeur utilisant des brosses et des savons de pointe.
Services d’aspiration gratuits pour le nettoyage intérieur, accessibles à tous les clients.
Des formules d'abonnement offrant des lavages illimités et une garantie de satisfaction pour les membres.
Des tunnels de lavage thématiques, comme Halloween, pour une expérience de lavage de voiture amusante.
Services de teintage des vitres en option pour une protection accrue du véhicule et du style.
We have been going to this location for several years. There is a big sign that says if you're dissatisfied that says "beautiful. But if for any reason you're not completely satisfied, please let us know." Well, after going through our car was not clean and so we went around to ask to go through again and a very stern unfriendly manager said that the satisfaction guarantee was only for subscription members. we mentioned that the sign should clearly say that and it doesn't. She continued to say that every Tommy's is different in their policy. We asked for contact information for the franchisee owner so that we could express our disappointment and she refused to give it to us. Even though we don't have a membership, we spend a lot of money at this location on our cars and are now going to rethink whether we will be returning. WARNING TO NON-MEMBER CUSTOMERS: Regardless of how the sign reads and owner is obviously unwilling to edit the sign to reflect that only MEMBERS should expect a clean car and satisfaction.
Absolutely amazing staff 🤍 wash was quick easy and efficient
I’m all for seasonal festivities and bringing a new, Halloween tunnel environment to a saturated car wash market. But, there’s a certain level of unpredictability when you mix teenagers in masks and no way of being held accountable. During our visit Saturday evening an employee took the experience too far. I understand the need for employees to ‘scare’ the guests to go along with the experience, but going as far as putting not only putting your hands inside my car, but also on my girlfriend’s body crosses a huge line of professionalism. Remarks regarding her appearance while doing so pushes the line even further. Employee is pictured below, I highly doubt they will face any repercussions, but the fact this even happened to begin with should speak volumes on the service you could expect at this establishment.
I've had a membership here for 18 months, and I get my car washed and vacuumed 2-3 times a week for my job as a driver. The service has been subpar and keeps getting worse. The vacuums never seem to work right - sometimes one side works, sometimes neither do. And it's not just this location, all of them have the same problem. The brushes also keep damaging my car's body, and the wash doesn't even get it completely clean. It's a complete mess... Think twice before getting a membership at this car wash.
I would not waste my money coming here again. I dropped $20 to get a car wash, and I was completely disappointed. I’m not keen on going through car washes as it is, but I definitely won’t get one again after this. My car still wasn’t clean after we went through. There was dirt EVERYWHERE (pictures included). Not to mention the fact that I just got my car inspected, so it was in great shape, but after coming out of the car wash, my side light was hanging out and partially broken (picture also included). The best part of this place was the free vacuums, and even those were weak.
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