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Two Bettys Green Cleaning Company
Two Bettys Green Cleaning Company: Nettoyage régulier et écologique, de confiance dans les Twin Cities
4.4(5 avis)
Business
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Two Bettys Green Cleaning Company: Nettoyage régulier et écologique, de confiance dans les Twin Cities
Two Bettys Green Cleaning Company, situé à Minneapolis, assure un nettoyage domestique fiable, reposant sur des années de retours positifs de la part de la clientèle. Les clients louent un service régulier et une communication proactive, des horaires flexibles, et des agents de nettoyage qui prennent soin des domiciles et des animaux de compagnie. L'équipe utilise des produits respectueux de l'environnement et soutient la communauté locale. Une critique négative rare souligne des lacunes de communication, illustrant des axes d'amélioration de l'administration.
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Nettoyage complet de toutes les pièces, y compris le dépoussiérage, l'aspiration, le lavage et la désinfection des surfaces avec des produits respectueux de l'environnement.
Nettoyage intensif pour les déménagements entrants et sortants, ou les rafraîchissements saisonniers, en ciblant les zones difficiles d'accès et l'accumulation de saleté.
Utilisation de produits de nettoyage non toxiques et durables pour garantir un environnement sûr pour les familles et les animaux de compagnie.
Horaires personnalisables : hebdomadaires, bihebdomadaires ou mensuels pour un entretien domestique régulier et pratique.
Nettoyage expert pour des éléments uniques tels que des murs en argile, des sculptures et des objets délicats, adapté aux besoins de votre foyer.
As much as I wanted my house to be clean, I also wanted to make sure the workers were being treated well. I am happy to find that possibility in Two Bettys. They always do a great job and are kind and understanding when me and my pup accidentally get home early.
I don't usually write reviews, but my experience with Two Betty's has been so disappointing that I felt compelled to leave one. 1) Communication is terrible. I have called their number multiple times and have not once been able to speak to a real person about my service. I have left multiple voicemails requesting a call back, to no avail. 2) After our first clean, I shared some feedback with my supposed contact, Emily (Two Betty's never communicated to me who my contact would be), about things I'd like to be done differently during the second clean. My guess is that Emily never communicated this to my cleaning team, because the same things were missed during the second clean. 3) After my second clean, I received an email that my two cleaners were no longer with the company, so my services were paused for 3 weeks. I finally just got an email notification (after sending multiple emails that I would like to cancel my service) that I have a new team. I think the cleaning teams themselves are probably just fine, but the management and administration of this business is poor.
We have worked with Two Bettys for 20 years or more (!) and with 8-10 of their cleaners over that period. Our home has unique features (clay walls, sculptures, evolving set of renovations and dogs, fish, hedgehog, guina pigs, and a snake) and Two Bettys and the cleaners have been consistently conscientious, careful, and flexible. We recommend this service to any and all.
Consistency and communication are super important to us and Two Bettys always delivers! We've been working with them for several years and have always had a great experience. On the very, very rare occasion where we've needed to offer gentle feedback, they've always been kind and responsive. The customer service team is proactive when cleaner schedules change or when cover cleaners are needed, we've never been caught by surprise, ever. I recommend Two Bettys to anyone looking to reliably keep their home fresh and comfortable.
We absolutely love Two Bettys! We have used their services for nearly three years and constantly recommend them to local friends and family. Our house is always immaculate after our cleaner works on it and I appreciate how they use eco-friendly products. We chose Two Bettys in particular because of how they support the local community, their cleaners, and their staff. You truly cannot find a better cleaning service in the Twin Cities!!!
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