AP
Acme Plumbing Co.
Acme Plumbing Co. : les professionnels de Durham de confiance pour les réparations, les installations et la plomberie d'urgence.
3.8(5 avis)
Plombier
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Acme Plumbing Co. : les professionnels de Durham de confiance pour les réparations, les installations et la plomberie d'urgence.
Acme Plumbing Co. à Durham propose des plombiers compétents et des experts en installation, reconnus pour un service courtois et professionnel et des explications claires des réparations. Les clients signalent des dépannages d’urgence fiables, des installations d’équipements sanitaires et des travaux sur les systèmes de filtration d’eau. Une minorité d’avis mentionne des préoccupations concernant la facturation, soulignant l’importance d’une communication transparente.
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Service rapide et fiable pour les problèmes urgents tels que fuites, obstructions et tuyaux cassés.
Installation, maintenance et réparation experts des chauffe-eau, y compris les réservoirs d'expansion.
Installation de systèmes de filtration d'eau complets pour améliorer la qualité de l'eau.
Contrôles préventifs et entretien pour éviter des réparations coûteuses et assurer la longévité du système.
Installation professionnelle d'éviers, de toilettes et d'autres appareils sanitaires avec précision.
Have used for a few years and most of the experiences were good until our recent issue with our water heater. Pilot light kept going out and a technician came out to fix while we were out of town. No call from the tech on site to discuss the problem he just relit the light, waited for 15 minutes and left which we were charged over $200 for. A call to one of us and we could have explained that we had relit the light numerous times already. Got back from vacation and of course it went out again and the estimate to fix, even with the parts under warranty, was $750. I would have been ok to pay this but the original $250 could have been avoided with a quick call to discuss the issue with us. Brought this up with the service manager and he was defensive and unwilling to budge at all on the issue. He told me some technicians just don’t like to talk, which did not seem like a good excuse. I would have accepted the quote if they could have credited the first visit towards it. Ultimately changed companies to work with going forward.
Man. I was gonna give these guys 5 stars for coming out on a Friday to fix my water heater. The guy Anthony was really nice on the phone, and the tech was nice too. But then my wife sent the invoice to my Father In Law and he looked over the charges and it was not right. They are refunding $200 in excess charges for the work. I’m busy with my family and disabled son, and not paying attention. Guess I’m a sucker; but had he not looked I’d have been out $200 of a $516 dollar charge. That’s over a 1/3 of the total so pretty big mistake. I wondered what I was gonna do when my FIL isn’t around. He’s always so good at checking this kind of stuff over for us. But then it dawned on me that maybe AI could find issues in invoices so I gave this to Gemini and asked it to search for any issues in the invoice. Sure enough it saw issues too. Keep this in mind if you need a second set of eyes to make sure things are right. Here’s what it said. Here is a detailed review of Invoice #69314434 from Acme Plumbing Co. Executive Summary The total invoice amount of $517.91 falls on the higher end of the standard price range for a residential expansion tank replacement. While not necessarily predatory, the breakdown between the "Task" price and the "Materials" price is ambiguous and suggests a potential overlap or significant markup on minor fittings. 1. Line Item Cost Analysis Here is an evaluation of the specific charges against estimated market values ("True Value"). Item 1: ACME480 - Install Expansion Tank No Piping * Invoice Cost: $348.45 * Description: "Best Solution When An Existing Thermal Expansion Tank Has Failed And A New One Needs To Be Installed Without Any Additional Piping Required." * Market Value Analysis: * Retail Part Cost: A standard 2.1 to 4.5-gallon thermal expansion tank (typically used for water heaters) costs between $45 and $70 at retail hardware stores. * Labor: This task generally takes a professional plumber 45–60 minutes. At a standard rate of $150–$200/hour, the labor portion should be roughly $150–$200. * Verdict: If this line item includes the tank itself, the price is fair to slightly high (bundling the part, labor, and warranty). If this line item is only for the installation labor, it is overpriced. Item 2: ACME1268 - Materials * Invoice Cost: $133.33 * Description: "Basic Piping And Materials Needed For The Job." * Market Value Analysis: * The Red Flag: The description for the first item (ACME480) explicitly states it is for an install where "No Additional Piping [is] Required". However, you are being charged an additional $133.33 for basic piping materials. * True Cost of Materials: The work description notes they "removed some pipe insulation" and "insulated tank with correct insulation". * Pipe Insulation: ~$5.00 * Teflon Tape/Pipe Dope: ~$2.00 * Potential Brass Fittings (if needed): ~$15.00 * Estimated Total Material Cost: ~$25.00. * Verdict: High / Requires Explanation. Charging $133.33 for "materials" on a "no piping required" job is suspect. This likely represents a high markup (400%+) on minor fittings or an automatic system charge that wasn't adjusted for the simplicity of the job. 2. Invoice Structure & Policy Review * Flat Rate Pricing: The Terms & Conditions explicitly state, "All work is performed at a FLAT RATE". This means they do not bill by the hour. While this prevents the price from creeping up if they work slowly, it often results in a higher effective hourly rate.
Thank you, Craig and Zach, for the excellent job you did on the installation of my whole house water filtration system!
I’ve had the pleasure of working with ACME Plumbing for several years now, and I can confidently say that they are the gold standard in the plumbing industry. From routine maintenance to emergency repairs, they have consistently exceeded my expectations in every aspect. First and foremost, their team of plumbers is incredibly skilled and knowledgeable. Every technician I’ve interacted with has been not only courteous but also extremely professional. They take the time to explain the issues, provide detailed estimates, and walk you through the repair process, ensuring you feel comfortable and informed every step of the way. What truly sets ACME Plumbing apart is their commitment to customer service and quality work. I’ve had various plumbing projects completed by them, from installing new fixtures to repairing sewer lines, to emergency calls with leaks, and the results have always been stellar.
My experience was awesome! The plumber Norval is great, kind, efficient and knowledgeable. He was accompanied by Sumere, a young man who is in training. What a great team! I am very pleased. Would definitely recommend ACME. Hopefully if you use them, you’ll get to work with this dynamic duo!
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