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Almaden RV Service & Repairs
Service fiable de camping-cars, avec un engagement envers la qualité.
2.6(5 avis)
Réparation automobile
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Service fiable de camping-cars, avec un engagement envers la qualité.
Almaden RV Service & Repairs, située à San José, Californie, s'engage à offrir un service et des réparations de qualité pour les camping-cars. Les clients ont salué l'intégrité de leur travail, des membres du personnel comme Chris démontrant un engagement à répondre efficacement aux besoins de service. Bien que les expériences puissent varier, beaucoup apprécient la communication transparente et les efforts déployés pour corriger les problèmes. Leur philosophie de service met l'accent sur le fait que les réparations soient effectuées correctement et en toute sécurité, en particulier pour ceux qui dépendent de leurs camping-cars à des fins professionnelles. Cet établissement a pour objectif de servir la communauté des camping-cars avec compétence et dévouement.
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Nous proposons une large gamme de pièces automobiles spécifiquement destinées aux camping-cars et motorhomes, y compris des unités de climatisation, des freins et des composants de suspension.
Diagnostics professionnels et services de réparation pour les systèmes du camping-car tels que la climatisation, les freins et le câblage électrique, afin d'assurer la sécurité et le fonctionnement.
Services experts de réparation de carrosserie pour les camping-cars, y compris le calfeutrage, l'installation de moulures et des réparations esthétiques pour prévenir les infiltrations d'eau et maintenir l'apparence.
Entretien et vérifications réguliers pour maintenir votre camping-car en parfait état, allant de la programmation des caméras de recul à l'entretien général.
Évaluations de diagnostic complètes pour identifier les problèmes des systèmes du camping-car, en fournissant des délais clairs et des mises à jour pour les réparations.
Chris has always been good to us and our coach. They stand behind all there work. On the rare occasion you have any issues with work they have completed they are quick to get you back in and corrected. This is one of the reasons we continue to patronize there business
We don’t expect white-glove service from an RV repair shop, all we care about is that the job is done correctly and on time. Unfortunately, this shop failed at both, and the consequences could have been deadly. We brought in our mobile surgery RV to have the air conditioning system repaired. They told us to rush the vehicle there so they could get started right away. We made it clear from day one that we needed the RV on Mondays for our clinic days, and they acknowledged and agreed to that timeline. We were told the AC would be fixed in a single day, that the part was on its way and would arrive promptly. Instead, the part was delayed with no updates, and the repair dragged on with no clear timeline. In the meantime, we also asked them to check the brakes and suspension. The RV was left sitting there, again, nothing was done. We had to bring it back multiple times, each time hoping for progress, but left with no answers and no work completed. And then the worst part: when we finally got the RV back, not only was the rooftop AC unit still broken, but it had been left completely unsecured, something we didn’t discover until after we had driven in on the freeway multiple times and notice it shifted. Had it fallen, it could have caused a serious accident or killed someone. They also left exposed live wires in the cabin. Because we perform surgery in this van and carry oxygen onboard, this created a massive fire risk. It was more than just poor service — it was negligence. Yes, we should have double-checked their work. But is it unreasonable to expect that when a vehicle is returned to us by a professional repair shop, it’s at least safe to drive? When we went back to the shop to address our concerns, the owner, Chris, showed no remorse and inconvenienced by us declining further service. He didn’t apologize or acknowledge the risks we had been exposed to. Instead, he was bothered that we no longer trusted them to continue the work. He made sure to charge us for the time they spent diagnosing the RV, despite delivering it in an unsafe condition and not completing any of the work we originally requested. We can overlook poor customer service. But we cannot overlook negligence, especially when lives are on the line. We strongly urge anyone, particularly those using their RVs for professional or medical purposes, to think twice before trusting this shop with your vehicle.
HORRIBLE SHOP. LEFT MY RV EXPOSED TO WATER INTRUSION. They lied to me. Left the molding off the front cap and when I emailed about it, I was told to bad and find somewhere else to get it fixed. The caulking up and down both side of the front cap was not installed correctly and huge gaps where water was getting in, to cause water damage down the road. You think the RV manufacturer are bad??? WAIT TILL YOU SEE THE REPAIRS THIS JOKE OF A SHOP DOES. Had to take my RV to another shop to get finished and fixed. YOU HAVE BEEN WARNED. Don't use them. I have picture and screenshots of all shoty workmenship and emails. Please reach out to me for proof.
If you’re looking for any type of body work I highly suggest you look elsewhere. It’s the quality you would expect from a toddler drawing within the lines. The quality and workmanship was terrible. Even when attempting to fix their shoddy job it was as expected just slightly less bad than their first attempt. They are probably fine if you want a minor fix. Would avoid if you truly care about a high quality job.
Fortunately it's been awhile since i had to bring my RV in for service at Almaden RV. I would like to reiterate what great service Chris and his whole team did, keeping me updated. All my service requests were address and fixed. I would also like to add. My backup camera never did work properly. I was prepared to be told I needed a new camera. That wasn't the case. All it needed was to be re-programed, saving me hundreds of dollars. This just adds to the integrity of Almaden RV service. Thank you for another great experience!
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