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Creature Comforts Pet Resort
Creature Comforts Pet Resort : soins de confiance avec des mises à jour, des photos et un bain après le séjour.
3(5 avis)
Magasin de détail
$$$
Creature Comforts Pet Resort : soins de confiance avec des mises à jour, des photos et un bain après le séjour.
Creature Comforts Pet Resort à Tonawanda propose l'hébergement et la garde diurne des animaux avec un personnel sympathique et rassurant. Les avis mettent en avant des dépôts à l'arrivée bien organisés, des rappels détaillés, et des options de mises à jour par photo et de bulletins de rapport qui permettent aux propriétaires de rester connectés. Un bain après le séjour est un avantage apprécié. Certains avis signalent des lacunes de communication, des questions sur les politiques et des préoccupations tarifaires, dont un rapport indiquant qu’un chien ne s’est pas épanoui après le séjour.
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Des hébergements confortables avec des soins personnalisés, des moments de jeu et des repas pour les chiens et les chats pendant les séjours prolongés.
Des jeux supervisés et une socialisation dans un environnement sûr, parfait pour les propriétaires d'animaux occupés qui ont besoin de soins quotidiens.
Des services professionnels de bain, de brossage et de toilettage pour garder les animaux propres et en bonne santé, y compris des bains après le séjour.
Recevez de jolies photos et des commentaires sur votre animal pendant son séjour pour rester connecté pendant votre absence.
Des retours détaillés sur le comportement et les activités de votre animal, témoignant de l'attention personnalisée du personnel.
Positives - staff I interacted with at pickup and drop off were very friendly and good with dogs. Negatives - communication is a huge problem in my opinion and they are scamming new customers by not verbally making sure they know the most important information - if you pick up Sunday you’re automatically charged for a full day. They want you to read every piece of fine print. If you have a policy that Sundays are handled differently than other days then staff should be told to share that with new customers up front. The part of check in that refers to the Sunday policy was a section I didn’t read or complete because I thought it was a staff section. Instead of telling me I missed a section and to make sure I read and initial, they just reviewed my paperwork and said okay initial here and you’re good to go. I thought I was finalizing the paperwork not signing off on a new section. We paid $400 to board two dogs from 9am Sat to 330 Sun. You could find a reputable pet sitter for 1/3 of the price. Not saying don’t go here just saying to make sure you read all the fine print and ask a lot of questions. I was also extremely disheartened by the way the situation was handled. The GM wasn’t empathetic in the least bit, had a “so sad too bad” mentality because they put the info in writing.
I’ve generally had a positive experience with this doggy daycare, but I was disappointed by how rigid they were in this situation. I had several daycare passes that were about to expire while my mom was unexpectedly hospitalized and I wasn’t going into work. I reached out to ask for a short extension given the circumstances, but they declined. I understand businesses have policies, but some flexibility in situations like this would have gone a long way in maintaining goodwill.
I was super nervous to drop my 8 month old kitten for two nights while we got married. She is a rescue and has a really hard time with change. We dropped her off and the staff was super friendly and reassuring. Picked Freya up two days later. We walked in and the staff knew right away who we were there for which was nice. She was super happy to come home but seemed pretty relaxed. I was expecting her to be super stressed out but it seems like she enjoyed her stay and didn't have a big issue with it! I also really appreciated the little "report card" that came with it and how good she was and that she enjoyed singing (which she absolutely does!) Absolutely will be taking her back anytime we go out of town! Feel so much relief knowing she was well cared for and she was still our happy Freya!
Please don’t put your pets here I wouldn’t trust this place with any pet. We went here because our regular daycare was booked up. My dog (a high energy playful beagle girl) always had an amazing time at her usual pup hotel was never an issue. Always came back clean smelling good groomed and kept and in great spirits. We were going away for Christmas for 5 days. Check in made us an hour late for our trip with last minute paperwork I was told was already all completed. I called about her and was told she was totally fine playing active etc. yesterday we picked her up. She was so lethargic she couldn’t even pick her head up. She was in and out of sleep the entire day and into today. She wouldn’t eat barely drank barely kept her head up. The overwhelming stench of pee coming from her was shocking to say the least. Upon further inspection her gums were bleeding as well in multiple teeth. She woke up yelping during the night several times and is still traumatized. I will never return to this place and wished I would have read the negative reviews before I ever sent our sweet girl here. These people have no business boarding any animal. (Oh and the toys I bought her to have there weren’t even given to her at all they still looked brand new when I was handed them back upon my arrival)
We absolutely love Creature Comforts Pet Resort! Our dog has always been happy to stay there, and we’ve trusted their boarding services for multiple long vacations. The staff is consistently helpful and respectful, both over the phone and in person, making the entire process smooth and reassuring. One of the things we appreciate most is the level of organization—they send detailed email reminders and set up appointment times to ensure a stress-free drop-off and pick-up experience. The options they offer for boarding add a special touch, and we always opt for pictures while we're away. The photos are so sweet and even come with a thoughtful comment, which makes us feel connected to our pup while traveling. Another fantastic perk is the post-stay bath—our dog always comes home fresh and clean! We also love receiving the report card, which shows that the staff really gets to know our furry family member. Creature Comforts truly is our dog’s home away from home, and we are so grateful for their care and attention. Highly recommend!
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