CP
Cross Pest Control of Tampa
Des solutions expertes contre les nuisibles pour une maison confortable.
4.2(5 avis)
Business
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Des solutions expertes contre les nuisibles pour une maison confortable.
Cross Pest Control of Tampa est un fournisseur de solutions de lutte antiparasitaire de confiance à Thonotosassa depuis plus de 25 ans. Avec une note Google de 4,2 sur 5, les clients louent l'entreprise pour la qualité et la fiabilité de son service. Des techniciens tels que Randy et Mike sont reconnus pour leur professionnalisme et leur dévouement, répondant souvent favorablement aux demandes de service urgentes. Bien que les services de lutte antiparasitaire soient très appréciés, certains avis indiquent un besoin d'amélioration des pratiques de service à la clientèle. Dans l'ensemble, Cross Pest Control s'engage à offrir un environnement exempt de nuisibles à ses clients.
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John went out of his way to provide us same day service due to roach spotting with company in town. I appreciate his willingness to accommodate my schedule this week.
Randy is very professional and friendly. In my opinion he does an excellent and thorough job.
I’m very disappointed with Cross Pest Control Tampa customer service. My dad called to schedule a trouble service, not realizing there was a small balance due. We’ve always paid on time and have never had any issues before. When the representative mentioned the balance, he said, “OK, we can go ahead and schedule, and I’ll have my wife make the payment tonight since she handles the bills.” The rep replied, “No, you’re going to pay me first before I schedule anything.” I overheard the entire call and was just as shocked as my father. The representative’s rude attitude started before my dad even got frustrated. A simple, polite explanation would have been fine, but instead, she spoke to him with complete disrespect. Frustrated, my dad sternly and angrily asked to speak to a manager without cursing or being personally rude, and was immediately hung up on. He paid the bill right away, and when we called back, we were told management would reach out. Instead, a few hours later, we received an email saying our service was canceled. I even called myself and left a voicemail for clarification and never received a call back. Calls are monitored and recorded, and I truly hope management pulls that call and provides escalation training for that representative. Treating customers that way is unacceptable, especially when I see other reviews mentioning similar rude experiences. We’ve been loyal customers for years, and this level of unprofessionalism and lack of communication is shocking. Hanging up on a customer and canceling service over a frustrated request to speak to a manager is not how you treat people. I’ll be warning everyone I know to stay away from this company. EDIT: I would like to add that the physical pest control that we have received from this company has always been spectacular. I need to give credit where credit is due for their workers who service homes. That is why I am so shocked by the lack of professionalism and courtesy on the customer service side.
Cross has been treating our house for several years and they do a great job every time. Randy is our newest technician and he was prompt, professional and thorough. Highly recommend Cross.
I have used Cross Pest Control for over 25 years. They are reliable and stand behind their work. I have also known Mike the rep who has done the treatments at my home and he is the best!
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Gestion intégrale des nuisibles pour les foyers, comprenant l'inspection, le traitement et la prévention contre les cafards, les fourmis, les araignées et bien d'autres encore.
Solutions antiparasitaires personnalisées pour les entreprises afin de maintenir un environnement sûr et sans nuisibles et se conformer aux normes sanitaires.
Détection approfondie des termites et plans de traitement efficaces pour protéger votre propriété contre les dommages structurels.
Éradication et exclusion humaines des souris, des rats et d'autres rongeurs, avec des stratégies de prévention de suivi.
Service le jour même ou service urgent pour les infestations soudaines, avec des délais de réponse rapides de nos techniciens.
Traitements et surveillance programmés pour éloigner les nuisibles toute l'année, avec des options de facturation flexibles.
