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Dave & Buster's Buffalo - Walden Galleria
Dave & Buster's Buffalo - Walden Galleria : repas, jeux d'arcade et ambiance grand écran.
2.2(5 avis)
restaurant
$$
Dave & Buster's Buffalo - Walden Galleria : repas, jeux d'arcade et ambiance grand écran.
Dave & Buster's Buffalo - Walden Galleria combine une restauration décontractée avec un grand espace d'arcade et des divertissements adaptés aux familles. Situé au 1 Galleria Dr, Buffalo, NY, cet établissement offre des places assises spacieuses, de nombreuses télévisions et des jeux pour les enfants comme pour les adultes. Les avis des clients décrivent une ambiance animée et une offre de divertissement attrayante, tout en émettant quelques réserves sur la constance du service et les temps d'attente. C’est un endroit populaire pour les repas et les célébrations.
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Accès à des centaines de jeux vidéo les plus récents, à des simulateurs et à des machines qui permettent de gagner des prix, pour tous les âges.
Profitez d'un menu de plats américains classiques tels que des burgers, des ribs et des amuse-bouches dans une atmosphère de restaurant animée.
Savourez des bières artisanales, des cocktails et des boissons non alcoolisées tout en regardant des événements sportifs sur plusieurs téléviseurs.
Organisez des anniversaires, des événements d'entreprise ou des rassemblements de groupe avec des forfaits repas, boissons et jeux personnalisables.
Gagnez des tickets grâce aux jeux pour les échanger contre des prix exclusifs, des jouets et de l'électronique dans notre zone des gagnants.
Achetez des cartes spéciales pour des sessions de jeu prolongées, idéales pour les familles et les visiteurs fréquents.
After going back and forth between the kiosk and a person (we only saw 1 worker by the prizes, a barmaid, and 3 servers- one also the host) for 45 minutes our group of 10 finally received our play cards. The first kiosk only gave us 2 tickets (but held the bank amount of the whole amount until Tuesday), then a worker sent us to the barmaid who said she couldn't give us the cards unless we order our food right away, and sent us to another kiosk. I placed my order there and received the rest of our cards, but no receipt. This was the first time here for us, and didn't realize we need the receipt to order our food (you need the barcode), if not for another patron standing by asking if I received my receipt because he didn't. So, we had to wait for a manager. After about 5 minutes he came out got us our receipts and we were finally able to play after 45 minutes. After playing we went to be seated and waited at least 10 minutes for the host to seat us. We placed our order and within 3 minutes ONE dish was delivered to our table of 10, once his meal was almost gone the rest ouch our meals came.... this was the worst experience for my grandsons 8th birthday treat... thanks
I recently visited Dave & Buster’s to celebrate my son’s birthday. I purchased an unlimited play card at the beginning of November; however, the information provided at the time of purchase turned out to be incorrect, which initially made me ineligible for a promised discount. To the manager’s credit, once the issue was addressed, it was handled professionally and the discount was honored. The more frustrating issue occurred during dinner service. A full rack of ribs was clearly listed on the menu, yet the server informed me she did not have the ability to order a full rack, only a half rack. I had to insist on ordering what was advertised and request to speak with a manager. During this interaction, the server responded rudely, stating that no one else had an issue with this and that I was the only one. Two minutes later, she returned and stated the issue was “fixed” and proceeded to take the order. This was not an isolated experience. This is the third time I have encountered situations at Dave & Buster’s that required manager involvement for basic service matters, which should not be the norm for a family entertainment and dining establishment. If it were not for the fact that my son truly enjoys this place—and the limited family entertainment options in the Buffalo area—I would not return. I would not generally recommend Dave & Buster’s based on service consistency. That said, if you are in a similar situation and need a venue to keep kids entertained, it may suffice, but expectations should be managed.
Horrible service. I made a reservation for 7:00 pm. I arrived at 6:50 and the guy who was seating said it would be about 2 minutes. We waited while others walked in and were seated immediately. After 15 minutes the same guy walked out the door. Another 20 minutes went by before a girl came up and asked if we were waiting to be seated. When we sat down our waitress took our orders and threw our forks on the table saying sorry we don’t have any rolled up. We were a group of 6, about 10 minutes goes past and 1 main comes out. 45 minutes later the rest of the food arrived including the sides for that 1 main that came out. Our waitress asked if we needed refills and we all said yes she refilled 2 drinks and I had to take our own drinks up to be refilled. I had to get up and get napkins and straws for our table because our waitress was busy talking with other staff. I have been to the other Dave and busters in Pittsburgh and it was way better than this one. I would never recommend this location. Dirty seats and floors just poor service. And when we didn’t tip the waitress got an attitude I’m sorry but we spent $400 in game cards and another $150 in food and the service was completely unacceptable. The photo is of our waitress
It is A very nice place however, I feel like it could be a little more organized because when we arrive, we walked in and stood there, it wasn’t too long of a wait before someone addressed us and when someone finally addressed us and asked us how many they never introduced themselves and the person that service us did not introduce themselves at all either the food however was very nice It wasn’t as hot as I like it freshly off the stove, but it was warm enough. The space is very spacious. It has arcades available for kids and adults. It’s an has plenty of TVs in there. It’s a nice place for a decent dinner date. We enjoyed ourselves.
We have been to this Dave and Busters many times. They now just have large machines to add funds to your card. I tried to use my previous card but it wasn’t working. There was a spot for an attendant but none could be found. So, I was forced to pay another $3 fee to get a new card, not cool. We decided to have some drinks while the kids’ played games. They were out of two beers we wanted on tap, cold snap and Yuengling. I had the Stella and you could taste the lines needed to be cleaned. Yasmin at the bar was a decent bartender. We put in our name for a table to eat. After about an hour and 20 minutes I went to check on it. The rudest hostess I’ve dealt with in all my years, Chelsea was both rude and disrespectful. When I asked her what her name was, she ran away. Then the manager Dion came over and also refused to give me her name saying it was company policy. I don’t believe that because they wear name tags. I was able to get her name from a worker who was walking the gaming floor. Dion was a little bit more professional but not much. Luckily one of the other guests in our party was able to have an amazing server seat us. Her name was Celina and she saved the day. She was bright, funny and courteous. Mind you during this time Chelsea was walking past our table with her shirt inside out so I couldn’t see her name tag. I assume that would be against company policy. Almost taunting me, you literally can’t make this stuff up. If it wasn’t for how incredible Celina was this whole experience would have been a total loss. This is your best worker and she is the most front of house there is. The other was the hostess Chelsea who blew it from the onset. Also, I had a reward to redeem for the meal but the tablet wouldn’t let me redeem it, the printed receipt wasn’t working as well. Bathroom messy and without hand towels.
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