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Discount Tire
Réparation et remplacement de pneus par des experts, axés sur le service client et la fiabilité.
4.2(5 avis)
Réparation automobile
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Réparation et remplacement de pneus par des experts, axés sur le service client et la fiabilité.
Discount Tire à Norfolk propose la réparation et le remplacement de pneus, ainsi que des services automobiles, en mettant fortement l'accent sur la satisfaction du client. Les avis mettent en évidence un personnel professionnel et poli, un service efficace et des cas où les employés vont au-delà pour aider les clients. L'établissement propose des rendez-vous et des services sans rendez-vous, et de nombreux clients signalent qu'il n'y a aucun frais pour les réparations et une assistance utile en cas d'urgence. Bien que la plupart des retours louent le service exceptionnel, certains notent une certaine variabilité dans l'expérience des techniciens.
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Grande sélection de pneus neufs pour tous les types de véhicules, avec une pose et un équilibrage professionnels.
Réparations de pneus rapides et fiables, y compris les réparations de crevaisons et le remplacement de la valve de pneu, souvent sans frais.
Services d'installation professionnels, avec une manipulation soignée pour garantir un alignement correct et la sécurité.
Inspections complètes du véhicule, y compris la pression des pneus, l'alignement et l'évaluation de l'état général.
Système de prise de rendez-vous pratique pour planifier facilement les services et réduire les temps d'attente.
What a great experience at this location! I scheduled an appointment online to get one of my tires repaired. There was a bit of a line but once I was ready to be assisted a gentleman assisted me (I failed to get his name, but a short, black gentleman with a beard) and was super professional and polite. From the time I checked in up to the time my tire was repaired was about an hour, but I understand that they are an excellent business and with an excellent business, you have tons of customers, so no biggie! No charge for the repair and I was good to go! If you want a tire shop that won't give you the runaround, but direct, easy communication and stellar customer service, come to Discount Tire!
I cannot recommend this discount tire enough. These people are the real deal. I came in from a pretty bad scamming/tire replacement situation and they went above and beyond to make things right (when it wasn’t even their issue to begin with). Extreme thanks to Tyler and Tim for taking an extremely frustration situation to a “wow there are still such good people in the world” situation. For every one of my (and my family’s) future tire needs we will be visiting them. Extremely professional, efficient, great attitude, and truly going above and beyond to provide impeccable service. THANK YOU will never be enough for everything they did for myself and our car!
Came here from Ohio had a piece of bone fragment in the tire and repaired it for us to be sure we got back home safely. They got us in quickly and helped us. Friendly service. I’m not sure if they are open on the weekend but they worked us in late on a Friday night
I stopped in for a tire change and was thoroughly impressed with the service. Austin took the time to ensure everything was handled with care and attention to detail. He went above and beyond to make sure my vehicle was in great shape, checked all the boxes and more. His outstanding customer service truly stood out. Thank you, Austin!"
Do not recommend coming to discount tire for any repairs. I came in because my truck needed a valve stem replacement. Since it was a nice day I opted to sit out side and wait for my truck to be finished. This allowed me to observe what was going on. After pulling my truck inside the tech pulled off the wheels and replaced the valve stem which wasn’t an issue. The issue came when attempting to put the wheels back on. The tech struggled for 20-30 minutes to get one of my wheels back on complaining about how heavy it was very loudly. (These wheels are not heavy. About 40-50 pounds) After finally managing to get my inner wheel on he put the outer one on with less of a problem. The wheels were put on wrong with the valve stems not properly offset from eachother. The real issue came when he started putting lug nuts on. With the impact and the torque wrench the tech repeatedly let the socket hit the inside of my wheel when he was pulling it off the lugs damaging my wheel in the process. They did pay for my valve stem replacement but that does not offset the cost of stripping and refinishing the wheel. I do not recommend this place as the techs are lacking experience or are just lazy. I will say the customer service was good and most of the people there were nice
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