FH
FW Homestores Cardiff
FW Homestores Cardiff : du personnel serviable, une expérience de shopping détendue et des meubles axés sur la valeur.
3.4(5 avis)
Magasin de détail
$$
Fondée en 1993
FW Homestores Cardiff : du personnel serviable, une expérience de shopping détendue et des meubles axés sur la valeur.
FW Homestores Cardiff est un magasin de meubles et d'articles pour la maison basé à Cardiff, situé au 32 Hadfield Rd. Les avis soulignent un personnel accueillant et des rafraîchissements, et Dan est reconnu pour ses conseils utiles et patients lors du choix des canapés. Le magasin propose une gamme variée, y compris des fournisseurs gallois, et offre une livraison compétitive, bien que certains clients signalent des problèmes de service liés à la garantie.
Aucune photo disponible
Large choix de canapés, fauteuils, tables et de mobilier pour la maison provenant de diverses marques, y compris des fabricants gallois.
Proposant des articles essentiels pour la maison et des produits d'amélioration pour compléter votre espace de vie.
Un personnel compétent offre des conseils utiles, sans pression, et des démonstrations pour vous aider à trouver les articles qui vous conviennent.
Des options de livraison à des prix compétitifs pour les meubles et les articles volumineux à votre domicile à Cardiff et dans les environs.
Des garanties optionnelles disponibles pour les achats de meubles; les détails sont fournis au point de vente.
As of the 11/01/2026 I'm still waiting for that £60. I tried to get an email reply from the company Director but I was simply ignored. I've warned all potential customers to avoid this business, beware. Still waiting for my £60 that I paid to have the sub standard furniture, you sold, assessed. 7/4/25. Updated a photo. Another update... 16/01/2025.I've received a response from F.W. which is polite but completely fails to address the problem. Considering the furniture has had 16 weeks of light use the FOAM should not be misshapen and you cannot PLUMP IT UP as suggested. The covers slip around the foam and do not stay in place. You cannot PLUMP or ROTATE, you have to manipulate the cover back into place, which is almost impossible because the covers are so tight and the zip is then in danger of breaking. All my other suites are from SCS and Furniture Village, I've never had problems of this nature and I'm festidious in looking after my belongings. So approximately 2K for the suite/warranty and the £60 I PAID PERSONALLY FOR THE TECHNICIAN and all that for a sub standard product? Your disgrace folks! Finally when the technician was inspecting the furniture he stated the back pads could do with additional filling but he didn't have any in his van at the moment? And so we are at a ridiculous stalemate. ********************************** An update... I agreed for a technician to inspect the furniture at a cost to me of £60. The technician was critical of the design and the fact you couldn't rotate the seat pads. He spent 30 minutes manipulating the foam into shape, he had his arm forced inside the pads, straining the zip etc and managed to get the pad into a reasonable shape. I was told by him and by FW that I have to manipulate the foam pads myself in the future to maintain the form. It's practically impossible for a layperson to do this but that's the sum total of their service. So avoid this chain and if you can, if you do use them and opt for a warranty then scrutinize it, show them this review if it helps. *********************************** If it was possible to leave a 0 Star review I would. I bought a 3 seater and 2 seater suite for my private holiday home, only 2 years ago. I was encouraged to buy the warranty with the suite and was told how incredible the warranty is. This suite is used by my wife and I for approximately 8 weeks a year, so it's total use is no more than 16 weeks. The seat pads at the front have become deformed and the back pads have lost their volume and shape. I phoned the shop and was referred to the warranty company who told me the warranty didn't cover the furniture filling! I phoned the shop and they confirmed this and wouldn't help me at all. I've emailed the C. E. O. 7 times over the last 2 weeks asking her to try and resolve the situation. Every single email has been completely ignored, literally not a single response. So I'm sad to say you should avoid this company like the plague. I now have to sell the furniture or get the seat and back pads changed. I feel conned by the salesman and the warranty company, I also am extremely disappointed in the C E.O.
Great alternative furniture store to some of the more household names with a different selection of makes and styles which includes several Welsh suppliers/manufacturers. Very helpful staff and much more competitively priced delivery, about half the price of the others.
⭐️⭐️⭐️⭐️⭐️ Excellent service at FW Homestores, Bessemer Road. Dan was our sales specialist and was incredibly helpful, knowledgeable, and patient while we chose our sofa. He answered all our questions and made the process stress-free — a real asset to the team. The rest of the staff are just as welcoming, always offering refreshments and creating a relaxed atmosphere. This is my second time buying here, and with such fantastic service, I’ll definitely keep coming back.
Dan was very knowledgeable about the various items I showed an interest in and also offered tea, which was very welcome after a long walk. He checked in occasionally while I was browsing, but wasn't pushy at all. Although much of the sofa stock was bigger, depth-wise, than I needed, I found a recliner chair that was ideal and look forward to it arriving in due course. Dan also demonstrated the Fama sofa options on the screen, which was very interesting.
Avoid this company like the plague I bought a marble table at no point was I told that you would have to assemble and then flip over a marble table. 4 of us and we had no chance of lifting the table. I was due delivery the week before and got a call to say that they had smashed it. I had moved house and had no table and all the manager could say was he didn’t do it on purpose. I then rang to tell the manager that we were stuck with this table and were unable to lift it with 4 people and he just said nothing they could do they have refused to give me my money back so reporting them to trading standards
Revendiquez FW Homestores Cardiff pour mettre à jour les informations, répondre aux avis et accéder aux statistiques.
