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Garcia Roofing
Garcia Roofing : communication claire, service organisé et expertise en toiture.
3.2(5 avis)
Toiture
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Garcia Roofing : communication claire, service organisé et expertise en toiture.
Garcia Roofing est une entreprise de couverture basée à la Nouvelle-Orléans desservant la zone du code postal 70123. Les avis mettent en valeur une communication claire, une aide au financement et une gestion de projet organisée avec une supervision sur site de la part de Darrell Walker, Brian et Frank. L'équipe a posé des toitures (y compris Owens Corning Driftwood) avec une préparation soignée et un nettoyage méticuleux. Certains avis évoquent des incohérences concernant la garantie et le service, reflétant des expériences mitigées.
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Installation complète de nouveaux toits en utilisant des matériaux de haute qualité tels que les bardeaux Owens Corning, avec un savoir-faire expert et une gestion de projet.
Diagnostic et réparation des fuites de toit, y compris les réparations des solins et l'atténuation des dégâts causés par l'eau, afin de protéger votre maison contre de nouveaux problèmes.
Évaluations détaillées pour identifier les problèmes, formuler des recommandations et élaborer des plans de réparation ou de remplacement personnalisés.
Retrait et remplacement des bardeaux endommagés ou anciens par des options durables, garantissant une installation correcte et une résistance aux intempéries.
Entretien continu et réparations mineures pour prolonger la durée de vie du toit, y compris le nettoyage et les mesures préventives.
I strongly advise against using Garcia's Roofing for any roofing needs or repairs. I initially contacted them to address a leak on the side of my home that was leaking water onto the ceiling. After their inspection in January, they assured me they would resolve the issue. However, the technician's repair work was subpar; he cut a significant amount of siding, leaving the flashing highly visible, and relied heavily on caulking instead of replacing the damaged pieces. The overall appearance was far from professional. After I re-did the interior drywall and painted, it rained shortly after and resulted in water damage once again! When I got in touch with Garcia's Roofing, they promised another inspection, which took over a month to be scheduled. The inspector cut a hole inside my home to determine the source of the leak and generated a report. I then waited several more weeks for the repair team to arrive. When they finally completed their work, another rainstorm a week later revealed that water was still entering through the same hole that had been cut. I reached out again, only to be told that another inspector would need to assess the situation. This cycle continued for weeks, with repeated promises of appointments that were never fulfilled. Now, in June, I am still dealing with an open hole in my roof. Each time it rains, I have to place a bowl to collect the water. I sincerely hope this review dissuades others from using Garcia’s Roofing, as my experience has been incredibly frustrating. I've attached photos showing the hole that has persisted for months and the shoddy repair job characterized by excessive caulking and poorly done flashing. After months of waiting, they finally appear to have resolved the exterior issues. However, I've now been informed that I need to wait an additional two weeks for them to address the large hole in my ceiling that they created. The warranty department, specifically Tania and Andres, has been very unhelpful; they rarely return my calls and often ignore my emails. At last, it's July and the hole in my ceiling has been repaired. I've lost several days of work trying to manage the situation with this company, navigating their inconsistent communication and missed appointments. I'm relieved to be finished with Garcia's Roofing and I strongly recommend that others look elsewhere for their roofing needs. I certainly will never use their services again.
Every aspect of our experience with Garcia Roofing has been top notch. Everything went like clockwork. I mean everything! Mr. Darrell Walker a Professional Roof Expert was the first person we met when he came to our home soon after my husband called Garcia Roofing. He spent time examining our roof and listening to all of our concerns about our roof and answering all of our questions. At our request he came out a second time and spent more time with us. We were so impressed with Mr. Darrell; and his expertise we decided to have Garcia Roofing install our new roof and so very glad we did! From that day on everything was so organized. Mr. Frank was our contact person with Garcia. He would either call us or text message us with the detailed needed information such as to when the material and dumpster would be delivered, so we could move our vehicles out of the way. Our roofing project was scheduled to be installed on a Monday morning. Brian, one of the project managers came to our home on the Friday before. He came to take photos of the exterior of our home, our flower beds and any other items near our home that would need extra protection with tarps or that would need to be removed so that when the crew came on Monday they would be prepared to move or cover them. Brian was so very personable and knowledgeable about roofing and explained to us all that would take place. Frank called us soon after Brian left on that same day to tell us when to expect the dumpster to be delivered. Manuel delivered the dumpster Sunday evening because he did not trust the traffic on Monday morning as he was driving in from out of town. So, Monday April 14 our beautiful new Owens Corning Driftwood roof was installed. The crew came early and went straight to work covering our plants and shrubs as promised, removing our old roof making needed repairs working diligently all day. Brian was on site all of the day, Abraham and Carlos supervisors were also here as well. My husband and I were very impressed with this crew's workmanship plus a couple of our neighbors also commented on their good work as well. Cleanup was to perfection. Brian came out the day after to take pictures for his final inspection and Mr. Frank called Monday and Tuesday to check on all of the work. Thank You very much to Garcia Roofing and to all involved!
Second Update: After leaving an updated review, Garcia management reached out and admitted the shingles installed were the incorrect size (which is why they were lifting). They ordered the correct shingles and replaced them without further hassle. This crew even cleaned up after themselves. Overall, I am pleased the company rectified the issue. However, I send my prayers if you have to deal with the warranty coordinator. She definitely is not on the customer’s side. First Update: When repairing the interior of our house and our contractor notified us that the “new” shingles Garcia’s crew installed are lifting once again and are also old shingles that were re-used. Garcia sent an inspector out and he told me the shingles were “no good” and he would be back. When the office contacted me, the tune changed and the warranty coordinator insisted the shingles were “just a different color.” The office sent another inspector out, and the tune is still the same. I am disappointed but not surprised. Spend your money elsewhere. Hopefully you have a better experience with another company than we did with Garcia. Original review: Great work with quick turn around. The initial assessment was very informative. My only complaint is that the workers did not clean after completing the job. When reporting it to the office, I was told someone would come the same day to clean and never did. Clean up is part of the contract so that was a bit disappointing.
Garcia Roofing went above and beyond for me. I was kept informed through the entire process. They even helped with financing. Special thanks to Randy and Chandler. I love my new roof. I highly recommend Garcia Roofing!!
Stay away. Very poor workmanship done by Garcia roofing. After roof was “complete” they had to send out another group of laborers not once but 3x to redo all the flashings and other things because they weren’t done correctly. Left new decking exposed as you can see in picture. Very long nails protruding into attic, but told this is normal. Daylight seen from inside attic. Laborers on roof drunk and leaving beer cans all over yard. Quote for 33k and then when job complete told for 45k. Unprofessional, I do not recommend.
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