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GAUTIER formal dresses, Bridal, quinceañera and prom
GAUTIER formal dresses : Des tenues élégantes pour vos événements, une aide amicale dès le départ.
4(5 avis)
Boutique
$$$
GAUTIER formal dresses : Des tenues élégantes pour vos événements, une aide amicale dès le départ.
GAUTIER formal dresses, Bridal, quinceañera and prom est une boutique de San Antonio réputée pour son personnel chaleureux et accueillant et pour sa large sélection de robes élégantes pour le bal, le mariage et la quinceañera. Les clients voyagent pour des essayages attentifs et des sourires sincères, et les avis mettent en valeur le personnel serviable. Un compte détaillé souligne l'importance d'une paperasserie de commande claire et d'une communication efficace.
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Assistance experte pour choisir des robes de mariée sur mesure et de créateur.
Service personnalisé pour trouver des robes élégantes pour les célébrations de quinceañera.
Aide pour choisir des robes de bal élégantes et tendance pour les événements du lycée.
Services professionnels d'ajustement et de retouche pour assurer un ajustement parfait.
Options de location de robes formelles pour divers événements.
My cousin and I came here for her senior prom dress. And we were very satisfied with the service and all of the selections of dresses. The ladies that work here are so helpful and were very accommodating! We will be back for any elegant dress needs.
Drove in from Houston, searching for the perfect dress. Paloma assisted us with a genuine bright smile and was happy to help me. Not only did I find the perfect dress but my mother did as well! You must check them out, come one, come all! Thanks Paloma!
Sarah was so helpful. I couldn’t recommend gautier more this is my second dress here and I absolutely loved every experience here!!!
we found a dress super fast and had great service. Love this store. Thank you very much. My niece is excited!
I want to share my experience so future brides know what they are walking into. I went to Gautier Dresses to order my dream Olivia Bottega gown for my September wedding. At first, the staff seemed kind and the try-on experience was enjoyable. Unfortunately, everything after that was unprofessional, careless, and deeply stressful. I ordered my dress in ivory, but the shop incorrectly listed coral on my invoice. They claimed they also texted the designer that I wanted ivory, but as any professional should know, designers fulfill orders based on the official invoice, not casual text messages. The shop failed to double-check their own paperwork, failed to notify me of the mistake, and allowed me to pay off the full amount for the dress without ever informing me of the problem. I only learned about this error the day my dress arrived, just 14 days before my wedding. At that point, it was too late to fix it. I had purchased expensive navy blue shoes to match my ivory gown—completely useless for coral. Instead of taking responsibility, Gautier staff tried to push the blame entirely on the designer. That is unacceptable. A professional bridal boutique should know how to correctly fill out an order form, read sizing tags, and measure properly. Mistakes happen, but failing to own them and failing to inform the bride immediately is inexcusable. To make matters worse, their “solution” was to suggest I drive 4 hours back to their store to try on off-the-rack dresses. If I wanted an off-the-rack dress, I would have bought one to begin with—not a custom designer gown. The lack of accountability and disregard for my time and stress was shocking. The only person who showed professionalism in this ordeal was Anastasia, the owner of Olivia Bottega, who reached out personally and took full responsibility for her side of the situation. Gautier, meanwhile, spent their time pointing fingers and refusing to admit fault. In the end, I did receive a refund, but only because there was no other option—they ruined my original order and left me without a dress weeks before my wedding. The refund doesn’t erase the anxiety, stress, and heartbreak they caused me. Brides deserve better. If Gautier had owned up to their mistake early on, contacted me immediately, and handled this with honesty, my review would be different. But they didn’t. Their lack of professionalism nearly cost me my wedding dress altogether. I do not recommend this shop to any bride, especially if you are on a timeline or ordering a custom gown. They are not equipped to handle orders with the accuracy, responsibility, or integrity that a bridal business requires. Reply to Gautier Dresses response to my original review: Wow. I can’t believe you thought publicly responding this way would be good for your business. By doing so, you’ve chosen to discredit me and make it seem like I’m a liar — which I am absolutely not. How dare you still refuse to take accountability for ruining my wedding day? My contract was with you, not the designer. I paid you, not the designer. That makes you responsible to me. Hiding behind the designer doesn’t change that. You also never contacted me about how you’ve known for weeks that my dress was made in coral and not in ivory like I ordered…Why was I not contacted by you? I was told the day I was supposed to go pick it up which was 14 days before my wedding that it came in coral! Which I didn’t have time to fix it. I gave you credit for giving me a full refund as you should have, but to lie about what happened isn’t ever going to be okay with me. You’re twisting the facts.The gown was not “produced in ivory instead of white.” It was produced in coral a completely different color than what I ordered. I ordered ivory, not white, and you know that. The order form to the designer clearly says “coral”. I will be adding screenshots of the coral dress and the order form that says coral. A bridal shop should be able to do this correctly. And let’s be clear: YOU DID NOT facilitate any communication between me and the designer. I had to reach out myself.
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