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Geek Squad
Geek Squad : une aide technique patiente et pragmatique à Stockton.
3.4
Business
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Geek Squad : une aide technique patiente et pragmatique à Stockton.
Geek Squad à Stockton assure le support technique et les services liés aux appareils au 5400 Pacific Ave. Les retours sont mitigés : certains louent le personnel patient, comme David et Jaime, pour les activations et les réinitialisations de mot de passe, tandis que d'autres signalent des retards, des problèmes de communication ou des pièces défectueuses lors des réparations. Cela demeure une option locale pour l'aide technique et le dépannage dans la région de Stockton.
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Diagnostic et réparation pour les appareils iPhone et Android, y compris les remplacements d'écran, les réparations de caméra et les problèmes de batterie.
Dépannage matériel et logiciel pour les ordinateurs portables et de bureau, y compris la suppression de virus et l'optimisation du système.
Réparations autorisées pour les produits Apple sous garantie, réalisées par des techniciens certifiés.
Services de réparation pour les tablettes, y compris les dommages d'écran et les problèmes de performance.
Aide pour sauvegarder les données avant les réparations et récupérer les fichiers perdus à partir de dispositifs endommagés.
Aide à la configuration de nouveaux appareils, au transfert de données et à l'activation de services tels que les forfaits cellulaires.
Note globale
Brian Rivas
They stripped the screws on my iPhone. They wouldn’t accept responsibility of them damaging my phone.
Ranetta Collins
I went to Best Buy Geek Squad after Apple Support diagnosed a system malfunction with my iPhone 14+ camera and flashlight. Since my phone was still under warranty, Apple scheduled my repair through Best Buy Geek Squad. When I arrived, the initial tech began helping me, but another tech interrupted, saying she was having issues with another customer’s device. They swapped, and unfortunately, she also had trouble assisting me—so the original tech had to come back to help her with my phone. After some confusion, I was told they had one part but not the other and would need to order the missing part. (Interestingly, when I went to another Apple Authorized Service Provider, they only needed one part to fix everything.) Then I was informed that because I didn’t have AppleCare, Best Buy’s policy required them to keep my phone for 1–3 business days until the part arrived—which was a major inconvenience since I don’t have a backup phone and they don’t offer loaner devices. She then offered a workaround: purchase AppleCare so I could take my phone home and return once the part arrived. I agreed, only to find out later that what she sold me was AppleCare for my AirPods, not my phone. At that point, I was completely frustrated and felt my time had been wasted. She then casually suggested I try Computer Link and see if their policy was different. (Thankfully, it was—and they fixed my phone quickly.) I ended up calling Apple Support again to report the incident, and that’s when I also learned I was no longer eligible to purchase AppleCare for my phone since it had been over 30 days from the original purchase. Overall, I do not recommend Best Buy Geek Squad for Apple service if you can help it. If Apple offers them as a service location, I suggest requesting an alternative. This was a very disappointing and frustrating experience
Nomad
Sopi Fonseca
Abdul Aldebashi
Denise Canela
Terrible service at geek squad! Dropped my phone off to be repaired under apple care, was told it would be ready in 3hrs, after 3+ hrs of no updates I went back into the store to get an update and was told it would be a few more hours. I then got a call an hour or so later that my phone could not be repaired and that a replacement would have to be ordered but unsure of when I will receive the replacement. Fast forward to a day later I call the store and was transferred to a 3rd party answering service who has absolutely no idea what’s going on because no notes were updated in the system and they have no idea when I’ll be getting my new device and then proceed to say that I can not get in contact with someone in store because they are not taking calls.. I will NEVER work with Best Buy/geek squad again for any repairs!!
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