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Geek Squad
Geek Squad : réparer la tech et protéger vos appareils à Gilbert.
2.4
Business
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Geek Squad : réparer la tech et protéger vos appareils à Gilbert.
Geek Squad à Gilbert, au 2288 E Williams Field Rd, fait face à des avis clients mitigés. Les avis positifs soulignent que Caleb, au guichet Geek Squad, est utile pour les problèmes d'ordinateurs portables. Cependant, plusieurs avis décrivent des expériences frustrantes avec l'aide en personne, les réparations, les différends concernant les tarifs et les retards. L'établissement recueille une gamme d'avis, allant d'une aide utile à des préoccupations concernant la constance du service et la communication.
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Dépannage complet du matériel et du logiciel, y compris le remplacement des cartes mères, les mises à niveau de stockage et l'optimisation du système.
Installation et montage professionnels pour les téléviseurs, barres de son et systèmes de home cinéma, avec des options de service à domicile.
Assistance technique à distance pour les problèmes logiciels, la suppression de virus et l'optimisation des performances, disponible pour des résolutions rapides.
Installation de composants tels que des ventilateurs, de la mémoire et des disques de stockage pour améliorer les performances et la longévité de l'appareil.
Des services pour récupérer les fichiers perdus et mettre en place des solutions de sauvegarde sécurisées afin de protéger vos données importantes.
Note globale
Arman Pace
Got quoted a price on a pc fan install, they did the service, got it home and it didn't work. Took it back, and they charged me more because they said they charged me incorrectly the first time. Total bait and switch. Hopefully in a week, it will actually be fixed, but I have little confidence at this point.
blenke1
My laptop resolution was crap so went in to see Caleb at the Geek Squad desk. Super helpful and took care of my issues. Highly recommend
Greg Vail
Liars! Scam artists! I needed remote help with software. I agreed to pay over $100 for a virtual visit. I was told I would be contacted immediately or within 30 minutes at the longest. No one called. Nothing happened. Then the liars in the chat tell me that they didn't have anyone available until tomorrow. Then refused to give me a refund. Don't waste your time and money having to clean up this waste of time and money.
Chelsea Dudley
I didn’t want to leave a review if Best Buy/Geek Squad had made their mistakes right. We’ve been trying to get them to reimburse us for our Potato Barn credenza that Eddie/Edward damaged when moving it back after installing our TV and sound bar. He lied to the insurance company that Best Buy uses for claims, which is a joke by the way. It’s customers last and their companies first, very unfortunate that they had to act in this manner and not be honest and correct their mistake. Lying is no way to do a job and live. Be leery of Eddie/Edward with Geek Squad in Gilbert if he is installing anything at your home. We love our TV and sound system, but moving our furniture and then proceeding to tell my husband to just fix the hole he created is not good character. Shame on him and the other tech who also lied, according to the insurance adjuster. We are still waiting on Best Buy to compensate for all the scheduling issues we had leading up to the install AND reimburse for our Potato Barn credenza. It is literally going no where. When they say call Best Buy support, you will more than likely not get the support they say they offer. It’s not cheap furniture. We told them we would move it back and he said it was a part of their job. Which is also a lie because they had us move our furniture prior to their arrival. I’m honestly appalled at how this is being handled.
Zachary Johnson
Everything but the in-person help was ABYSMAL. THE WORST. It's the only reason they're even getting 3 stars. I bought an open box computer in May. In September, the motherboard crashed unexpectedly. Geek squad said they'd need to send it in for replacement. That took a couple weeks or more. It came back and it was stuck in a boot loop, so they needed so send it back again. It was back after a week, and then I discovered that they INSTALLED HALF OF THE TERABYTE OF STORAGE that it originally came with. Thankfully they said they'd install the correct storage within 24 hours. Hoping that I get this computer tomorrow morning. But seriously, if they're the computer experts, how in the WORLD do they 1) replace the core component, but don't wrong to where it doesn't boot up, and 2) not ensure they put the correct amount of storage that the device came with?? At this point, I'd rather take it to a private repair shop, or go to Apple. Completely insane.
Rob Rudloff
Tried calling but you can only get their offshore call center (who tried telling me they were local). I asked: do you repair PC monitors? Yes. Is the person in store to inspect and quote a repair? Yes. So I uninstalled it from a complicated mount and came in. They were 15 min late for the appointment I set. Turns out they don’t repair monitors, and they don’t offer anything at all if it’s not a Best Buy SKU. Waste of time. Asked to speak with a manager but he was on lunch.
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