LH
Lupe's Home & Office Cleaning, LLC
Lupe's Home & Office Cleaning, LLC — Un nettoyage approfondi et attentif qui laisse les lieux frais et accueillants.
4.2(5 avis)
Business
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Lupe's Home & Office Cleaning, LLC — Un nettoyage approfondi et attentif qui laisse les lieux frais et accueillants.
Lupe's Home & Office Cleaning, LLC à San Antonio est reconnue pour son nettoyage attentif et approfondi, ainsi que pour un personnel amical et professionnel. Les clients louent des résultats de nettoyage en profondeur, un souci du détail et un service ponctuel qui laisse les maisons et les bureaux frais. Un avis mentionne des dommages et un suivi limité, soulignant la nécessité d'un soin attentif et d'une communication réactive.
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Nettoyage en profondeur de toutes les pièces, y compris les carreaux, les plinthes, les stores et les ventilateurs, pour un environnement frais et impeccable.
Des services de nettoyage planifiés pour maintenir votre maison ou votre bureau propres et bien entretenus de manière constante.
Nettoyage en profondeur des stores et des éléments de fenêtre pour éliminer la poussière et la saleté et améliorer la clarté et l'apparence.
Nettoyage approfondi des ventilateurs de plafond et des luminaires pour éliminer l'accumulation de poussière et améliorer l'éclairage.
Nettoyage et entretien de différents types de sols, y compris ceux du salon, afin de garantir une surface propre et sûre.
I’m very disappointed with the service I received and the way my concerns have been handled since. During the cleaning, multiple items in my home were damaged. My guest bathroom sink now has several chips that were not there prior to the service. Paint was removed from my kitchen wall and trash can. A marble coaster was broken on a mirrored table, damaging both, and another mirror was scratched. There were also serious safety and care issues involving my pet. I clearly communicated that my cat was not to be disturbed, yet blankets he was hiding under were immediately pulled back, which visibly traumatized him. Additionally, my front door was left open numerous times, despite the cleaners knowing there was a pet in the home. This was extremely concerning. After leaving a very detailed review through the company’s internal survey, I received only a generic text message, with no phone call or meaningful acknowledgment of the damage or safety concerns. More recently, I called and asked to speak with leadership. I was asked to send photos of the damage, which I did promptly. Since sending those photos, I have received no response—no return calls and no follow-up texts. At this point, the lack of accountability and communication has been just as disappointing as the service itself. I would not recommend this company based on my experience.
Had the magenta team today, they did great! My house looks amazing. I cannot wait to have them back in a few weeks.
The Blue Team did an excellent job. Within the hour limit, they accomplished the tasks I needed - cleaning the window blinds, cleaning the light fixture, and the ceiling fans. They were even able to clean the living room floor. Very happy with their work and they were very polite and friendly. Will ask for the Blue Team again for next time. Thank you very much!
Attentive, very thorough, and friendly, … the cleaning ladies have an eye for details! Mel and the team arrived timely and did a great job deep cleaning each room. The office staff is professional and courteous. I’m a satisfied customer! Thanks.
I had Lupe's Home Cleaning do a deep clean before a gathering at my home, and they did a remarkable job. The ladies were very professional, took great care of my house, and it was clear they took their time. The restroom tiles in the shower look brand new, the kitchen is spotless, and even the baseboards, blinds, and fans were thoroughly cleaned. The best part was how fresh and clean everything smelled when they were done. I’m very impressed with their work and look forward to continuing to use them for my deep cleaning needs.
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