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Northgate Auto Service
Northgate Auto Service : des soins automobiles honnêtes et transparents sur lesquels vous pouvez compter.
5(5 avis)
Réparation automobile
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Northgate Auto Service : des soins automobiles honnêtes et transparents sur lesquels vous pouvez compter.
Northgate Auto Service fournit des pièces et réparations automobiles de confiance à Durham. Les clients fidèles louent une communication transparente et claire dès le départ, des tarifs équitables et de l'intégrité. Kelly, à l'accueil, explique ce qui sera fait et Jeff fixe des délais réalistes ; l'équipe dépasse souvent les attentes et termine plus rapidement que prévu. Ils proposent des alternatives pratiques lorsque les réparations complètes coûtent cher, ce qui rassure les clients.
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Réparations complètes, y compris les systèmes électriques, la transmission et le moteur, avec des diagnostics honnêtes et des tarifs équitables.
Changements d'huile, vérifications des fluides et entretien régulier pour maintenir votre véhicule en parfait état, effectués efficacement.
Pièces automobiles de haute qualité disponibles à l'achat, avec des services d'installation professionnels pour assurer un ajustement et un fonctionnement appropriés.
Diagnostics avancés pour identifier les problèmes avec précision, avec des explications claires et des estimations de coûts à l'avance.
Aide conviviale pour les rendez-vous, les dépôts de véhicule et les mises à jour, assurant une expérience fluide et transparente.
First began coming here off of a review I saw that described Northgate Auto as "Not the cheapest, but fair." I decided that I'd rather go someplace where I could trust in the quality of the service and that place is here. I've been coming here for years, for everything from regular service to electrical repair and each time my experience has been great. Kelly is always great at communicating around the appointments and Jeff is great at setting expectations when I come in around how long it might take to get work done. Most of the time they over-deliver and my car is ready before I expect, which is not an experience I have had in the past. They're honest folks and will even give me alternatives to the work I've requested if it's overly expensive or doesn't fully solve the problem I have. There was one occasion where something that was supposed to be fixed wasn't fixed and when I let them know after leaving the lot, Jeff had me come back, squeezed me in right before closing, got it fixed, and apologized for the prior work not being "up to their standard." I was very impressed. I'm happy to have found a shop that operates with integrity and will continue to bring my cars here. Highly recommend this place for anyone in the Durham area.
Wonderful experience and great people doing great work. Just be aware the booking an appointment on their website is for vehicle drop off, not your actual appointment time. I booked an appointment for 8am but my car wasn't actually serviced till 3pm. Otherwise, this is a great place local place!
These folks did a good bit of work on one of my cars and were always great, so when I needed an oil change for my other car and couldn't get to my specialized mechanic, I gave these folks a call...we ran into some snags with ice car's finicky nature, and these guys took care of me swiftly, courteously and handled it EXTREMELY well. As I've always said, it's easy to have great customer service up front, but when there's a snag, what happens? At Northgate Auto Service, they come through. I can confidently say you're in good hands with these guys.
Northgate came recommended by several people online when I was searching for a garage to go to. And for good reason. They were nice, there estimates how long things would take were exact, and I was satisfied with the pricing. Their estimate for changing my transmission fluid was reasonable too. I’ll be back, I finally found a garage I trust.
I've taken our cars here several times over the last few years and have always been impressed by how kind, professional, and honest the folks are here. Kelly at the front desk tells you everything they're going to do up front, calls if they find something and lets you know the pros/cons and charges up front before they do anything, and is always patient and willing to answer questions from a non-car person like me. Highly recommended and happy to write a review for them.
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