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Smart Technology Services, Inc.
Smart Technology Services, Inc. : Réparation rapide et conviviale des ordinateurs portables, avec une touche personnelle à Chicago.
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Business
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Smart Technology Services, Inc. : Réparation rapide et conviviale des ordinateurs portables, avec une touche personnelle à Chicago.
Smart Technology Services, Inc. à Chicago propose des réparations informatiques rapides et accessibles, avec une touche personnelle. Situé au 661 W Lake St #1N, le magasin est salué pour son contact facile, ses rendez-vous rapides et ses diagnostics express. Des techniciens comme Juan et Warren sont reconnus pour leur communication claire, leur maîtrise des protocoles Apple et leurs réparations matérielles rapides, telles que le remplacement de disques durs.
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Diagnostics et réparations complètes pour les ordinateurs portables, y compris le remplacement de disques durs, les réparations de ventilateurs et les problèmes logiciels, avec des délais d’intervention rapides.
Réparations conformes au protocole Apple autorisé, couverture par le programme de qualité et prise en charge experte des MacBook et autres produits Apple.
Installation professionnelle de SSD, de câbles et d'autres composants pour améliorer les performances et la longévité de l'appareil.
Évaluations initiales gratuites ou à faible coût pour identifier les problèmes techniques, avec des conseils honnêtes et des solutions transparentes.
Support pour les garanties du fabricant et réparations abordables pour les appareils non couverts, garantissant un service fiable.
Communication directe avec les techniciens, prise de rendez-vous flexible et suivi pour tenir les clients informés tout au long du processus de réparation.
Note globale
Dahee Will
Smart Technology Services is a gem of a business. When unexpected issues come up with your devices it can be such a pain, but they make the process as easy as it can be. The best part of using this small business, besides their technical expertise, is that it’s very easy to reach them. I was able to call and talk to someone multiple times, including the technician that directly serviced my laptop. That’s rare to find these days and I appreciate the personal touch. They were able to quickly service my laptop and replace the hard drive, and the office is easily accessible. Thank you!
Mitravinda Manjunath
Amazing service provided! They are quick with their appointments and equally timely with their services. Was very happy on how they diagnosed the issue with my Lenovo laptop and delivered the fix they proposed!! I had a chance to get my laptop diagnosed by Juan. He was very kind, followed up and worked out a fix for my laptop. I'm very happy and relieved. Thank you :) I'd for sure recommend this service center any day!!
Axc 630
The fan on my new laptop failed and I needed a replacement. I found the local factory service centers close to me and originally scheduled with MicroCenter since they were the closest. I went in on my appointment day, explained to them the issue, and was told I it would be 3-4 weeks before they run diagnostics my laptop to determine the issue and then another 1-2 weeks to get parts and repair it. Keep in mind I already knew the issue and it would have taken them less than 10 minutes to verify by removing the keyboard. I asked if I could bring the laptop back in when they could do their inspection and was told no, I'd have to check the laptop in and leave it. With me needing my computer on a daily basis, I could not leave it and left. I went back to manufacturer's website and found the next closest authorized service center, Smart Technology Services. I called in and originally spoke to Warren, who was very helpful and started a ticket for me but asked me to call back the next day to get an appointment scheduled as the person I needed was gone for the day. The next morning, I called in and set my appointment for the upcoming Friday. Juan called me to confirm what my issue is and I explained the same thing to him as I did MicroCenter. He asked me a few more questions, told me he would just get the part ordered, and would let me know when it came in to schedule the repair. He said my information was complete enough not to need a primary diagnostic appointment, saving me a trip. Juan called me when the part came in and I was scheduled for two days later. I arrived on time, Juan got my laptop, and an hour later, it was fixed. Half way through, Juan even came out to let me know it would take a little longer than originally expected 30 minutes. The service here was amazing. What MicroCenter could or would not do in a month took three brief phone calls and one hour out of my day to get my laptop back to perfect condition. I will definitely return in the future, warranty or not.
Patrick Payne
Went in with a slowed down macbook after installing a new ssd hard drive that I'd been trying to fix myself for a while. Only took about 15-30 minutes to troubleshoot what the problem was. The guy working behind the counter gold me it was the hard drive cable and said I could easily fix it myself and that the cable was cheap. He helped me for free, and I really appreciate that there was no attempt for any funny business. As it stands this is one of the best experiences I've had with a computer repair service. I will definitely come back if I need to.
Vivienne Xiao
Mon MacBook avait un petit problème qui était couvert par le programme de qualité Apple. J'ai pris rendez-vous chez Smart Technology Services parce que le magasin était très proche de chez moi. Je les ai appelés à l'avance, j'ai confirmé qu'ils suivaient régulièrement les protocoles d'Apple, et j'ai apporté mon ordinateur portable. L'expérience a été agréable et efficace — le personnel savait exactement ce qu'il faisait et s'est assuré d'utiliser toutes les ressources disponibles pour résoudre les problèmes des clients. Le mien, en particulier, concernait le timing : ils ont suivi de près l'envoi de la pièce qu'ils avaient commandée pour mes réparations et ont maintenu une communication claire et rapide avec moi afin que mes réparations soient terminées à temps tout en me laissant une flexibilité maximale pour accéder à mon ordinateur. Ils sont aimables, bien informés, compétents et ingénieux — un réel plaisir de travailler avec eux.
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