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Sunland Auto Service
Sunland Auto Service : Spécialistes Corvette de confiance, offrant des soins automobiles honnêtes et de premier ordre à Mesa.
4.2(5 avis)
Réparation automobile
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Sunland Auto Service : Spécialistes Corvette de confiance, offrant des soins automobiles honnêtes et de premier ordre à Mesa.
Sunland Auto Service, situé au 3530 E Broadway Rd, Mesa, AZ, est salué pour son service expert sur Corvette et ses réparations automobiles fiables. Les clients louent un personnel sympathique et compétent, une communication claire et l'intégrité — avec un accent sur des recommandations honnêtes et sans ventes agressives. L'atelier est réputé pour un travail approfondi et de qualité, et pour un service réactif d'une équipe qui mérite la confiance des clients venus de loin.
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Réparation et entretien spécialisés pour les Corvette des séries C4 à C8, réalisés par des spécialistes qui connaissent bien ces véhicules uniques.
Diagnostics et réparations complets pour toutes les marques et tous les modèles, y compris les moteurs, les freins et les systèmes d'échappement.
Alignement des roues de précision pour garantir une tenue de route optimale et une usure des pneus maîtrisée, avec des tarifs transparents.
Remplacement professionnel du catalyseur avec options de garantie et évaluations honnêtes.
Des entretiens préventifs tels que les vidanges, vérifications des fluides et inspections pour garantir le bon fonctionnement de votre voiture.
I'll try keeping this as short as I can. My family and I was on a road trip for the Christmas holiday. We started having some loss of power issues (no check engine light) in Southern Utah and with no shops open, we limped it to our destination in Gilbert, AZ. Took our rig (2000 Ford Excursion w/ V-10) to Sunland Auto and Randy was who took my information and such. They diagnosed the issue to being a bad catalytic converter. They called, informed me of the problem and the cost of repair, I gulped (those suckers are expensive, I know, but still hurts) and said do what needs to be done. Super quick version - That catalytic converter went bad while in California, was told it would be covered under warranty, it wasn't due to sublet being used for initial repair, Sunland Auto (Scott) reimbursed me still. Thank you, Randy and Scott, for working with me and taking care of my family the way you did. Not so quick version - Sunland Auto got it replaced and I got the rig back. All went well; we then went to Southern California for leg two of our trip and the rig ran well all the way there. While in CA, I was leaving to go to church and noticed something was off and limped the rig back around the block. Got it into a shop the next day. Long story short there, the catalytic converter was bad. I called Randy at Sunland Auto and explained the situation, prior to taking it to another shop. He was sorry to hear I was having car troubles and let me know if it is in fact the catalytic converter, that Sunland Auto is part of a nationwide warranty program and it would be covered, so to take it to a shop, get it diagnosed, and circle back. So, once it was diagnosed to be the catalytic converter, I worked with Randy on next steps. He told me there were some shops in network with the warranty provider, but those ended up not working out for me at the time. So, I end up calling the nationwide warranty provider for some insight, they give me a couple more shops and also tell me I can go out of network, I would just need to submit the claim myself. I decided to go that route as we needed to get back on the road to head home to Montana. We get a new catalytic converter and make it home. I work on the warranty claim. I get informed that because a sublet was used to do the repair, there is no warranty. I understood this to be that I used a shop that was disqualified and was disappointed. I call Randy, explain the situation to him and he collects information from me, who I spoke with, etc., and get clarification for himself. He gets back to me and says he also must have been misinformed about the use of sublets. He asks me to send him the invoices of the shops I had do the work in CA and he would send the situation to the owner (Scott I believe is the owner). While I wait a few days, I reread the email from the nationwide warranty and realize the reason they will not honor it is because Sunland Auto used a sublet to do the catalytic converter replacement, therefore the was no warranty. Now I understood that situation better. I reach out to Randy via email, forwarding him my conversation with the nationwide warranty rep and share my new realized understanding and ask if this is the situation. Randy forwarded my email to Scott, and Scott reached out asking me to call him so we can work out me getting reimbursed. We got it worked out and I was reimbursed for the charge of having the catalytic converter replaced by Sunland Auto. It wasn't as smooth as one would hope, but I am grateful that Sunland Auto cared enough about me to still be willing to honor their work and reputation and reimburse me for the charged amount since it could not be done via warranty. Thank you again Randy for being available to answer my questions and concerns, and working on making sure I was taken care of, and to Scott for getting me taken care of.
If you own a Corvette—from C4 all the way through the C8—Sunland Mesa Automotive is absolutely the place to bring it. They have true specialists who understand the uniqueness of these cars and treat them with the respect they deserve. From the moment you walk in, you’re greeted by a very friendly Steve or Sam, and the professionalism only continues from there. I was genuinely impressed by the level of knowledge, clear communication, and overall service. Most importantly, I was not upsold on parts or procedures, which unfortunately has happened to me at other shops in the past. That alone speaks volumes about their integrity. You can confidently trust your Corvette with Steve or Scott and the entire team. I give Sunland Mesa Automotive my highest recommendation—and that’s exactly why I drive an hour and twenty minutes to bring my Corvette here. They are well worth the trip.
These guys are THE BEST! Absolutely kind, helpful, good people in an organized shop. They really helped me out sneaking me in during a busy holiday time! I recommend them to everyone! Thank you Scott! Great shop!
I drive from the West Valley to the East Valley because I never have to question the quality of work these men provide. Top tier work. They always get it done correctly and fast. They never hassle me like other shops do to upsell me on stuff. I did ask for recommendations and they provided a list of things that will need to be looked at but never pushed me into doing them. Which is nice because it made me feel comfortable asking questions without feeling like im getting tricked into buying stuff I dont need or pressured in anyway to get fixes done quickly (obviously, im sure they would raise concerns if needed). The men there are always nice and courteous. I can tell by others who seem to get thier cars worked on like myself, more than once, that they are happy to be there and like myself have trusted them to get the job done with little question of the quality of work. Very smart and passionate people. Very sad I am moving because I dont think I will find another trustworthy shop like this one here.
I called and and made an appointment for my older Toyota pickup. I brought it in early that day and was told 149 for an alignment. fair price, so I said ok call me when complete. a few hours later I was called and told I needed to pay an extra $50 because we took some shims out when we did the upper ball joints. frustrating because if it was out of alignment that would have been included in the 149 and it was just two bolts that all in would have taken less than 10 minutes to accomplish. I still agreed and said the 200 was ok. they then told me that i had to grease the front bearings and tighten them, and to change the inner tie rods for an additional $800-900!! Without this the alignment would not "really" work. I was a mechanic when I was younger and knew that as long as they got it close it would be fine for what I use it for. I asked them not to do the overpriced work and just align the truck. At this point, they pulled the truck out and let it sit by the road until closing when I came by to see if it was complete. It was not. They didn't get the extra money so it was not worth their time to do what i had scheduled with them to do. They said tomorrow..... I asked for the keys and left. I feel sorry for the people that go to places like this and are taken advantage of. If you don't do what they want to upcharge you for they don't work on it at all????? I was looking for a new shop and found a dishonest waste of my time. Please research what they tell you they need to do. Or, get a referral for a shop that doesn't take advantage of people.
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