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Terminix
Votre partenaire de confiance pour des solutions de lutte antiparasitaire.
4.2(5 avis)
Business
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Votre partenaire de confiance pour des solutions de lutte antiparasitaire.
Terminix à San José, CA propose des services de lutte antiparasitaire de premier plan conçus pour protéger votre domicile contre les nuisibles indésirables. Avec un service client remarquable, régulièrement salué dans les avis, des techniciens tels que Matthias, Edwin et Damian offrent des inspections approfondies et des traitements efficaces. Les clients apprécient le professionnalisme et l'attention portée par l'équipe, qui assure un environnement confortable et sans nuisibles. Bien qu'ils reçoivent d'excellentes évaluations pour leur efficacité et leur expertise, ils travaillent aussi à améliorer la fiabilité du service et la précision des rendez-vous.
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Évaluation complète pour identifier les problèmes de nuisibles et recommander des solutions adaptées.
Traitements efficaces pour les maisons, ciblant les fourmis, les rongeurs et d'autres nuisibles courants.
Plans de lutte antiparasitaire personnalisés pour les entreprises afin de garantir un environnement sûr.
Services réguliers pour prévenir les futures infestations et protéger votre propriété.
Réponse rapide pour les problèmes de nuisibles urgents afin de minimiser les perturbations.
No amount of words can describe the level of frustration I felt dealing with Terminix. It is not an understatement to say they dropped the ball with my account in every way possible. So I apologize for the length of this review, but I want my story heard. A little over a week ago I called Terminix about a free inspection for a potential pest infestation at my workplace. Customer service promptly scheduled a time window between 1-3pm the next day for a technician to come inspect. I waited the entire 2 hours after closing time until the time reached near the end of my window and so I decided to call them again to get a potential ETA (giving the benefit of the doubt that maybe their tech was stuck in traffic/running late). The agent I spoke with found my appointment but apparently there was an error and he stated the reason being that the address I gave was a business address and the scheduled tech only provided service to residences; so no one was coming. The agent apologized and threw me a "these things happen" statement and said he would email the local office and they would contact me back to correct this problem and reschedule me. Following is my list of grievances with the way this was handled: 1. How did they possibly schedule me to a "residence only" tech when I followed the prompts via their own automated system when they say "press 1 for residential, press 2 for business." And when scheduling the appointment, I told them it was a business location and even gave the business name along with the address. 2. After the fact of scheduling me incorrectly, why was I not notified? I can understand if an accident happened and my business was scheduled with the wrong person. But the moment the tech noticed that, shouldn't they have made some effort to contact me to reschedule? Nope. They let me wait and waste my time until the very end. And then I had to contact them to find out what was wrong. Inexcusable. 3. About a week and a half has passed and I still was never contacted for a reschedule. And to be honest, I don't need them to reschedule anymore because I was forced to call another company due to their incompetence. But there you have it: absolutely unprofessional.
Sharing my experiences with Terminix service. Very Satisfied and pleased with the consistent support I receive from Technician Damian Arranaga. He is essential to the health and care of my home. He identifies problems before I even bring them up. He has been vital in dealing with ants approaching my home. He gave excellent advice on minimizing the ants and has consistently focused on helping me keep a clean healthy environment ( prevention of pest activity and damage to my home). Thank you Damian. Thank you Terminix for such a quality experience caring Technician. Looking forward to next service.
Excellent service. Had to call the technician Edwin out twice in a row for two separate pest problems (we have construction right now at our home) and he was so gracious about coming back so promptly. He makes sure to listen to all the pest concerns I have. Also has been great because Edwin has been our technician for years now and knows the house and property really well. Highly recommend.
Loved getting the text that our technician was on the way. He was great. I wasn’t home and neither were the kids. Matthias went in and efficiently did what he needed to do. When all was done, he stayed to let me know that everything was all closed / locked up. Previous tech, Ratu, used to always do this too! Gave me great peace of mind.
⭐️⭐️⭐️⭐️⭐️ I recently met my regular Terminix technician, and I was very impressed. He was extremely nice, polite, and professional. He took the time to explain everything and made me feel that he truly cares about helping my family have a home where we can feel comfortable and at peace, free of insects. I really appreciate his dedication and the excellent service from Terminix!
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