TR
Texas Roadhouse
Texas Roadhouse : Des steaks excellents dans une expérience culinaire texane vivante et accueillante.
3.8(5 avis)
steakhouses
$$
Texas Roadhouse : Des steaks excellents dans une expérience culinaire texane vivante et accueillante.
Texas Roadhouse à El Paso propose des steaks taillés à la main et des plats américains incontournables dans un cadre animé au style texan. Les avis soulignent des steaks d'exception et une ambiance dynamique, avec un service attentif de la part d'Ale Cano et une direction proactive menée par Anahi. Certaines visites ont signalé des plats servis froids ou des retards pour obtenir une table, mais les problèmes étaient souvent résolus. Les petits pains restent un atout constant.
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Des steaks premium coupés frais chaque jour, grillés à la perfection avec des assaisonnements signature.
Côtes levées tendres, mijotées lentement, servies avec la sauce de votre choix.
Pains chauds et beurrés, faits maison et servis avec du beurre à la cannelle.
Des aménagements adaptés aux grands groupes et aux célébrations, avec des options personnalisables.
Une vaste sélection de bières, cocktails et vins pour accompagner votre repas.
Des commandes à emporter pratiques et des services de traiteur pour vos événements et réceptions.
Just ate here minutes ago, our server Ale Cano & her manager Anahi provided the best customer service! Very attentive with our order didn’t even have to ask for refills because Ale’s service was ahead of us. Will be returning asking if she’s available to be our server again. Thank you very much for the best service.
I love this chain restaurant. Their steaks are superb. Atmosphere is lively and full of excitement which makes the meal more tasty. I highly recommend this restaurant. So far I went to 4 different Texas Roadhouse in 4 different States and I have to say all of them are just perfect.
Our visit started off pretty rough — the food came out cold and it definitely wasn’t the experience we were hoping for. It took a while for the team to fix it, but to their credit, they did make things right in the end. Once everything was corrected, the meal was much better and we appreciated the effort to turn things around.
The girls at the front were a bit rude, I let it go bc it’s a Friday and they’re busy and I get it but after my overall experience I’ve realized it just wasn’t worth it to eat here. My food was cold, one of my family members bit into a pink pick buried into the food, and there were hairs in another members food. Disgusting and unsatisfied. At least the bread rolls are always good ig. Also shout out to the waitress and manager who addressed the situation accordingly and genuinely. They were the only good thing about the experience.
We went to Texas Roadhouse to enjoy a team lunch. When we arrived, we informed the host that our party size was ten. At that moment only six of us were present, but I thought it was unusual that they made us wait until all ten people arrived before even beginning to seat us. During that time, several other parties arrived and were seated without any delay. Once the rest of our group arrived, only then did they start preparing our table—by which point the restaurant had already become busy. When we were finally being seated, we realized that we actually had a few more people than expected. While they did accommodate us, the manager and several team members stood around watching and trying to decide how to seat us. We wanted to sit together but understood that servers have assigned sections. However, no one asked whether we were paying separately, which could have helped them split us more evenly across sections. Instead, they chose to split our group up, and the manager then made it a point to remind me that I originally said we had a party of ten. The way it was handled made it feel like they were unprepared for a situation like this. At this point, the entire staff was crowded into a small space, staring at us while the manager looked visibly upset in front of her team. Once we were finally seated, our server took our drink orders and even wrote them down, but when he brought them out, he was essentially “selling” them to us because he couldn’t remember who ordered what. I also told him it was my daughter’s birthday, and he asked if she wanted the saddle. We said yes—but he never brought the saddle and never sang Happy Birthday. On top of that, I noticed the manager walking to every table asking how their service and food were, but she only came to ours after she or the server heard me mention the issues to my boss. Additionally, I observed that one of the staff members in the back of house—the people handling and cooking the food—was wearing a wig with hair blowing around in the AC. Where was the hair net? That is a big concern for food safety. I love Texas Roadhouse, and my son worked there for years, so I know what good service looks like. I also have over 15 years of experience in the food industry, both front and back of house, so I understand the importance of proper standards and expectations. I was not pleased with this visit. The food was great, but that was the only positive part of the experience.
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