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Titan Pest and Wildlife Solutions
Titan Pest and Wildlife Solutions : Des solutions antiparasitaires courtoises et détaillées pour les maisons de St. Louis
5(5 avis)
Business
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Titan Pest and Wildlife Solutions : Des solutions antiparasitaires courtoises et détaillées pour les maisons de St. Louis
Titan Pest and Wildlife Solutions dessert St. Louis, en proposant des services d’extermination des nuisibles et de la faune avec une réputation d’explications courtoises et détaillées et d’options à prix raisonnables. Les clients citent un personnel poli, des explications de service approfondies et des interventions efficaces, allant des problèmes de souris jusqu’aux nids de frelons (même le dimanche). Certaines critiques évoquent des lacunes de suivi et de communication, mais dans l’ensemble, le service est bien perçu.
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Capture et enlèvement humains des ratons laveurs, des écureuils, des chauves-souris et d'autres animaux sauvages des combles, des vides sanitaires et des propriétés.
Services complets d'extermination des souris et des rats, incluant l'inspection, la capture et les techniques d'exclusion.
Traitement des fourmis, des termites, des punaises de lit, des guêpes et d'autres nuisibles courants domestiques et commerciaux.
Plans d'entretien réguliers et services d'exclusion pour prévenir les futures infestations et protéger votre propriété.
Nettoyage et désinfection après l'élimination de la faune pour éliminer les risques sanitaires et les odeurs.
Réponse rapide pour les problèmes urgents de nuisibles et de faune sauvage, y compris un service le jour même lorsque disponible.
Titan Pets & Wildlife Solutions is excellent at selling their services and collecting payment but that’s where the professionalism ends. They promptly scheduled the initial visit after requiring a 50% upfront payment, and conveniently collected the remaining 50% immediately after that first visit. However, once payment was complete, communication and follow up through completely stopped. Per their own service agreement, a follow-up visit was supposed to occur within a couple of weeks to include sanitation and disinfecting services. It has now been over two months since they installed a cage/tunnel in my attic, and that follow-up has never happened. To date, three follow-up appointments have been scheduled. Not once did anyone show up. Not once did I receive a phone call, email, or any notice of cancellation. When I called to ask why they didn’t appear, I reached a call center overseas where I received repeated apologies but no answers, no accountability, and no resolution. I am still waiting for a promised callback after the first, second and third missed appointment. I took three separate days off work, stayed home for hours each time, and was completely ignored. This is not just poor service, it’s a complete failure to honor a signed agreement. I am posting this review to formally request a refund, as Titan Pets & Wildlife Solutions has not fulfilled the terms of their own agreement. I strongly recommend choosing another company. The high ratings may look convincing, but my experience suggests otherwise.
J was excellent at explaining everything in great detail to help with our mice issue. He didn’t try to sell us on a crazy amount of repair work and is helping us handle the situation within our budget. Super nice guy and looking forward to working more with him!
Dennis came to our home to follow-up on a job well done and completed by Titan back in December. We were not at home because of some miscommunication. He contacted me by phone to let me know that it was okay and to just call and reschedule the service. He was polite and courteous at all times and was eager to make sure we were satisfied.
I'm writing and posting this letter due to my great experience with Stephanie Cordova. Ms. Cordova is a customer service rep. with Titan Pest and Wildlife Solutions. I'm expressing my gratitude for the attention, the detail, the kindness, patience and the professionalism she provided. Giving me a detailed explanation of the service and allowing the customer to ask questions and explaining in a manner that was understood. I Sincerely Thank You. I'd also like to take this time to thank the company for recognizing you and having you in this position to help me (and others like me). My sales person Jay was a great start to this experience. Thank you Titan for recognizing excellence and putting these people in the right place to be of service to the community. Keep up the good work
My neighbor, Tony, told me about this company a few weeks ago and told me if I ever had a pest problem, to contact Titan. Never thought I’d have a pest problem until I found a yellow jackets nest on my deck. I told Tony about this and had referred me to Sean with Titan. Sean came out and successfully removed this hornets nest in his bee suit.. and did it on a Sunday morning. Could not have been happier with this service. Highly recommend this company!
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