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Tom's Computer Solutions
Tom's Computer Solutions : le consultant informatique fiable et convivial de Vancouver, offrant une aide rapide et claire.
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Business
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Tom's Computer Solutions : le consultant informatique fiable et convivial de Vancouver, offrant une aide rapide et claire.
Tom's Computer Solutions fournit des services de conseil informatique fiables à Vancouver. Les clients apprécient un service réactif et personnalisé — des conseils téléphoniques rapides sur les problèmes de clavier et l'installation d'imprimantes, jusqu'à un soutien informatique complet pour les entreprises avec des sauvegardes, des mises à niveau des PC et des interventions rapides le jour même. Connue pour ses tarifs équitables et son aide pratique axée sur l'humain, qui traite les clients comme des personnes et non comme des tickets.
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Diagnostic rapide et réparation des problèmes matériels et logiciels, y compris les lenteurs, les problèmes de clavier et les erreurs système.
Maintenance continue, mise en place de sauvegardes, mises à niveau des ordinateurs et une gestion informatique fiable, adaptée aux petites et moyennes entreprises.
Des conseils clairs et étape par étape par téléphone ou à distance pour résoudre rapidement les problèmes sans visite sur place lorsque cela est possible.
Installation professionnelle de pièces, composants et périphériques, avec assistance pour la commande des articles non en stock.
Réglages complets pour restaurer la vitesse et la fonctionnalité de l’ordinateur, permettant à d’anciens appareils de fonctionner comme s’ils étaient neufs.
Des conseils honnêtes et professionnels sur les problèmes et solutions technologiques, aidant les clients à comprendre et à résoudre les problèmes efficacement.
Note globale
Benjamin Yang
I don’t usually write reviews, but Tom absolutely earned this one. I called him for something simple — a keyboard issue — I was actually kind of nervous about it beause I know it's not a high ticket item, so wondered if i could get any local help at all with something so trivial - definitely not a money maker for a repair shop - And I needed an immediate solution. While he didn't have the part in stock, he offered to order it, but then he did something amazing that’s become incredibly rare in today’s world: he actually called me back promptly and personally. Not an email, not some automated message — a call from a real human who genuinely wanted to help. While we were talking, I happened to vent about a completely different issue: my backup laptop was locked out because of a long-standing Microsoft screw-up. This wasn’t even what I called about, and he had zero obligation to dive into it… but he did. And he explained exactly what the underlying problem was and walked me through the solution in a way that was clear, precise, and immediately helpful. Something that had been frustrating me for ages was suddenly solved — thanks to him. That kind of above-and-beyond customer service is a dying art. Ever since COVID, it feels like most companies hide behind excuses, delays, or “we’ll get back to you eventually.” Tom is the opposite. He’s responsive, he cares, and he actually takes the time to help people, and I think based on our interaction, genuinely enjoys helping people. If you’re looking for someone with years of experience who not only knows what he’s doing, but values your business and will treat you like a human being instead of a ticket number, call Tom. I can’t recommend him highly enough.
P V
Tom is amazing! I called him when I was in a pinch needing help getting my printer to work. Even though he was swamped he took the time to get me going temporarily, then when I told him I was on disability and couldn't afford the house visit needed for a permanent fix he waived the payment for the time he'd already spent. Wow! When I'm able to I will definitely hire him. People like this are worth their weight in gold!
Grace Morazzani
Quite frankly Tom is a life saver! He is kind, attentive and an amazing technician who got my computer up and running in less than a day. Can't recommend him enough!
Dani
Tom was super great! I called him about my old laptop which was running extremely slow and he gave me an entire rundown of what was going on over the phone, it was very clear he knows his stuff. He managed to fix it in one day, and my laptop works perfectly, like new. 10/10 recommend.
Kamal B
Tom est la personne spécialisée en informatique la plus qualifiée, fiable et professionnelle que nous ayons jamais rencontrée pour notre entreprise. Tom est toujours là à tout moment lorsque nous avons un problème, depuis la maintenance routinière et la mise en place des sauvegardes jusqu'à la mise à niveau de nos différents ordinateurs selon un planning continu. Tous les problèmes se résolvent rapidement et à un prix équitable. Nous le recommanderions vivement aux propriétaires d'entreprises.
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