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Trek Bicycle Alamo Heights
Des personnes réelles, une vraie passion du cyclisme — un service honnête chez Trek Bicycle Alamo Heights.
5(5 avis)
Magasin de détail
$$$
Des personnes réelles, une vraie passion du cyclisme — un service honnête chez Trek Bicycle Alamo Heights.
Situé sur Broadway à San Antonio, Trek Bicycle Alamo Heights propose un service chaleureux et compétent pour chaque cycliste. Les clients apprécient des évaluations honnêtes, des réparations rapides et utiles, et des membres du personnel comme Tim, Mario, Efren et Klause qui écoutent, éduquent et travaillent dans le cadre du budget. Le magasin met l'accent sur une expérience accueillante et sans pression, avec des conseils fiables sur les vélos.
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Offrant une large sélection de vélos Trek haut de gamme pour la route, le VTT et les balades occasionnelles, avec un ajustement expert et des recommandations personnalisées.
Des services de réparation complets incluant des révisions, des diagnostics et de l'entretien réalisés par des mécaniciens compétents tels que Klause et Mario.
Des conseils honnêtes et économiques, ainsi que des séances de stratégie pour vous aider à choisir le bon vélo ou planifier des améliorations, sans pression commerciale.
Ajustements personnalisés du vélo et une gamme d'accessoires tels que des chaussures, des pneus et du matériel pour améliorer votre expérience à vélo.
Orientation pour les clubs et événements locaux de cyclisme, favorisant une communauté passionnée de cyclistes dans la région de San Antonio.
The store manager Efren knows exactly what it means to have great customer service. Outstanding customer service means going above and beyond basic expectations by creating positive, memorable experiences through empathy, quick & knowledgeable problem-solving, he took the time and effort and spent quality time making sure the right purchase was completed in a timely manner and building strong relationships, making customers feel truly valued, he really understood the value and loyal to the brand. It's about exceeding needs, not just meeting them, through proactive support, clear communication, and personalized attention. Thank you so much Efren for your leadership. Big kudos also go out to Mario the machanic and Tim for spending time to get it right the first time Keep up the great service Broadway Team!!!
I had a fantastic experience at Trek Alamo Heights! Efren, the store manager, provided exceptional service from start to finish. He was knowledgeable, patient, and truly took the time to understand what I needed. Most importantly, he worked within my budget without any pressure, which I really appreciated. The entire experience was smooth, professional, and welcoming. I highly recommend Trek Alamo Heights and Efren if you’re looking for great service and honest guidance. ~Gee
This is were service, knowledge and plain overachieving come together. My experience started with Tim on the phone, answering my questions and giving me a strategy for my bike rebuild. I arrived and met Tim who helped me assess the bike and answered a flurry of questions about his floor inventory. The back mechanic, Klause came out and performed a full written evaluation and we both agreed the project was not feasible...NO SALES, JUST HONESTY. All in all both guys spent thier time helping me and I was convinced with my experience, that this was my store in San Antonio Want to meet real people with a true shared passion for cycling, ask for Tim and if your lucky to peel Klause away from his repairs in the back..WOW...what a treat..! TREK is a great brand, but in business, its all about your people that convey a positive experience as a model of true long term success.
Can’t thank Mario and Tim enough for the great service and repair of my Trek bike I received at your store this past week. My bike is riding great and those new shoes Tim, will be ordered. The whole team is extremely friendly and fast. Not as fast as a Jimmy Johns sandwich maker but fast enough. Thanks again Dan F Aka Danielito Lorenzo
I was greeted and helped immediately! They're service was very fast and informative. The staff helped me with every question I had being new to the bicycle clubs! Thanks for helping me out and teaching me some bicycle tire basics. This is going to be a good go to bike repair store I keep at the top of my list.
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