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Trek Bicycle Research
Votre destination à Austin pour des ventes de vélos, des services d'experts et la passion du cyclisme.
4.2(5 avis)
Magasin de détail
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Votre destination à Austin pour des ventes de vélos, des services d'experts et la passion du cyclisme.
Trek Bicycle Research est un magasin de vélos de premier plan situé à Austin, au Texas, dédié à aider les cyclistes de tous niveaux à trouver leur vélo idéal. Le magasin propose une large sélection de vélos Trek, des modèles pour débutants jusqu'aux vélos de route et tout-terrain haute performance, ainsi que des services professionnels de montage, de réglage et de réparation. Connu pour une équipe compétente qui propose des ajustements personnalisés et des conseils avisés, ce magasin s'efforce de bâtir une communauté cycliste solidaire. Que vous achetiez votre premier vélo, que vous mettiez à jour votre matériel ou que vous ayez besoin d'un entretien fiable, Trek Bicycle Research se concentre sur des produits de qualité et la satisfaction du client dans un environnement convivial et accessible.
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Conseils d'experts et ajustements personnalisés pour une large gamme de vélos Trek et d'autres vélos haut de gamme.
Révisions complètes, maintenance et services de réparation pour assurer le bon fonctionnement de votre vélo.
Sélection d'accessoires de cyclisme, de vêtements et d'équipements de sécurité pour tous les besoins de pratique.
Assemblage et réglage professionnels pour les vélos neufs, garantissant des performances optimales et la sécurité.
Des essais de vélos en magasin pour trouver l'ajustement et la sensation parfaits.
Great experience here over the holidays! They were absolutely swamped with bikes to assemble and tune, but still managed to squeeze in my son’s bike for a tune-up. When I came to pick it up, they even gave me a better rate because it turned out the bike didn’t need the full service. Truly trustworthy, reliable, efficient, and super nice on top of it all. I’ll definitely be coming back, and I won’t be attempting to assemble a bike myself again… I’ll be leaving it to these guys!
Over the past four months, I’ve been a regular customer at this store. During this time, I’ve purchased two bikes, several accessories, clothing, and even brought my best friend, who also ended up buying a bike. Unfortunately, both he and I have had consistently bad experiences with the staff. Most of the employees simply don’t help. It feels like they don’t want to work. When I bought my second bike, I also ordered an aero bar, and I was told that as soon as it arrived, they would install it for me. I’ve gone back twice already, and both times they refused to do it. Today, Thursday December 11, I arrived right at 10 a.m., being the first customer to walk in. None of the employees were busy, yet the only response I got was that “they didn’t have time today.” The service from Dino and the gentleman in the repair area was disappointing—they gave me attitude and refused to help, even though the store was completely empty. This is simply unacceptable. I will say there are two excellent employees: Tristan and Logan. They’re always friendly, helpful, and willing to assist. Unfortunately, in my last visits they haven’t been there, and when they’re not, the service is terrible. This didn’t happen only to me—my best friend had the same poor experience as well. After spending so much money at this store, it’s frustrating to receive such unprofessional treatment.
As a beginner, I’m glad I met Tristan during my first visit to the store. He went above & beyond in helping me pick a bike, test it & gave me useful tips for loading the new bike in the car. Tristan also helped me install a child safety front seat! Highly recommend this store.
Love this shop! All the guys on staff were super fun and helpful. They’re all really personable which made the experience even better. Dino got my wife into a new Domane SL5 and she loves it! Definitely head here for your bicycle needs 🤘
I like Trek Bicycles. I am moving over to the location on Research, but I will always treasure the good services and experience from my original location and my friends at the Parmer Lane location! Thanks! Great job, guys!
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