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Benjamin Mvia Google

about 1 month ago

Hi, I don't like leaving one star reviews but this was a horrible experience. I've used AAA/Southwest numerous times before, including a heater replacement in one of our homes. One of our homes that my parents live in needs a new heater. I called AAA to have someone come out for an estimate and was told it was okay if my dad was there since I'm working. He received a call from Cynthia in dispatch, from Southwest Heating, who said I needed to be there. She said if I'm not there they can't come out, even though I gave my dad permission to speak to the tech. I tried calling back, left a voicemail for her, responded to the text but never heard back for over an hour. I called the regular number and the appointment was canceled. I guess you need me there to talk about the heater but you don't need to let me know when you cancel an appointment? The following day, we decided to try again. My wife called to set up an appointment and confirmed with whom she spoke with that indeed, anyone over 18 can be home and the home owner not needed to be present. The tech showed up, told my father he can’t proceed if the home owner isn’t there. The tech called dispatch to confirm. I called back, asked what happened, I spoke with a lady who apologized and said sorry, and that she’ll call the tech and get the estimate done. Half hour later, dispatch texted me to call so I did. Spoke with someone who said that I needed to be there. I said this makes no sense since the day before I was told that wasn’t necessary, my wife this morning was told that wasn’t necessary, and when I called back this day was told not necessary. I even said they fixed the heater last winter without me being there. All I needed was an estimate for a new furnace. Nothing further. And they couldn’t provide that. A lot of miscommunication within the company and a lot of my time wasted. I’ve been a repeat customer and with three homes, you think they would care about return business as we’ve done a few services with them before, but no longer recommended. The four other companies that we got estimates for a new furnace with, I did not need to be there. They still spoke with my father and provided me with detailed estimates.

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Richard Jimisonvia Google

3 months ago

AAA Heating & Air Conditioning delivered exceptional service from start to finish. Their team was punctual, knowledgeable, and genuinely focused on solving the issue quickly. The work was thorough, the pricing fair, and the customer care outstanding—highly recommend their reliable expertise.

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James Tysonvia Google

3 months ago

AAA Heating & Air Conditioning provided outstanding service from start to finish. Their technicians arrived promptly, diagnosed the issue quickly, and explained everything clearly. The repair was efficient, fairly priced, and completed with genuine professionalism. I’d confidently recommend them for reliable home comfort solutions.

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percy abenojarvia Google

4 months ago

Robert the owner of the company very helpful and trustworthy. We installed a new furnace very reasonable price. He is not taking advantage to the seniors but he is helping them. His crew that installed very knowledgeable .

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Dean Webbvia Google

over 1 year ago

From the start of our initial service call to the installation AAA was incredibly professional, personable and courteous. Taylor the tech guy was very friendly and knowledgeable and not only explained the issues we were having but showed exactly why and how the issue originated. He made us feel comfortable with an uncomfortable reality, our 20+ year old AC and furnace needed replacing. Next came Jerome who couldn’t have been more professional and friendly. He walked us through the whole process, did an assessment and explained all the different options depending on our price point and needs. We never felt pressured or pushed into any particular direction. Two days after Taylor’s initial visit and Jerome’s assessment we had Binh and his team arrive exactly on time for the install. This couldn’t have went smoother as Binh was highly skilled and had all the supplies and help he needed to complete the job that afternoon, we couldn’t be more pleased. Still shocked by how quickly everything was analyzed, scoped and installed, I can’t recommend AAA highly enough, we are customers for life.