Ace Handyman Services Chicagoland

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Marcus Stemplevia Google

over 2 years ago

Disappointed in the quality of the work on our kitchen backsplash replacement project. Our project coordinator, Charles, was very helpful, but after initial “completion” of the project there were several issues with the craftsmanship and finishing of the project, and even after resolving those initial issues we continue to find small problems down the line like sloppy tile cutting, grouting, and painting.

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Christine Carrollvia Google

over 3 years ago

Andre is fantastic! He installed an 8,000 BTU AC window unit for me today. I was the annoying person who asks the contractor to cut pieces of wood to custom-fit the gaps on the sides, because I keep it in year round and I want to weather block it for energy efficiency, and he did a perfect job. Andre was quick, thorough and precise, but also CLEAN, taking care that the old unit didn't leak water all over my floor and also cleaning up the area when he was through. He even taped around the wood pieces to ensure a completely weather-blocked fit. He was super pleasant and professional and I appreciate his attention to detail and going above and beyond. I would hire him for any future tasks in a heartbeat. Speaking on the company itself, I like that they send you confirmation texts the night before a service appointment so there is never any doubt, and when the contractor is on their way, you can track it on your phone. I feel that the value of this service was well worth the money spent - and they charged me well under what other companies have billed for similar jobs. 10/10 recommend.

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Jamie D'Angelovia Google

over 4 years ago

I had a new washer/dryer unit being delivered and on the day of delivery the crew couldn’t install it because the existing dryer vent wasn’t up to code. I panicked and called anyone and everyone I could find but even dryer companies didn’t repair vents the way that I needed. Anyone that could help was booked weeks out! I was pleasantly surprised when I got through to Linda at Ace. She was so kind, empathetic, and worked me into the schedule for an estimate the very same day! The field supervisor Harley came out and gave me an extremely detailed explanation of the service, process, pricing and how they would execute the project start to finish - including drywall removal and patch/sand/prime! I felt very confident in knowing the work that would be done, and the crew was super flexible even with getting a tech scheduled. Jose was awesome and completed all of the work exactly as expected and in alignment with the estimate! He was super accommodating, informative and made sure the work was done to my liking before he left. Overall, Ace delivering outstanding service and I wouldn’t hesitate to recommend them or use them again anytime I’ve got house projects I just can’t manage on my own!

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katherine kogutvia Google

almost 6 years ago

Working with Elmer and Aaron on my recent bathroom remodel was great. They got right to work, answered all my questions about the process, kept me updated throughout the project, and now I have a beautiful new bathroom. Would definitely hire Ace for future projects.

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Allen Hollandervia Google

about 6 years ago

I don’t normally write reviews, but I am writing this so that no one else makes the mistake of hiring this company for their home. My project with this company was very basic, and something most people would even do on their own without hiring a professional. Yet, it ended in a broken front door and a lot of frustration for me. I am glad this wasn’t a larger and more complicated project, because I cannot imagine the disaster I would be in now if that were the case. Here is a breakdown of my experience, and I hope it helps you make a decision about the company you use for your project. My front door was never installed correctly, and that being the case there has been gaps around the door letting air into my house. Luckily, this is an easy fix, all I needed to do is get some weather stripping and seal the door. This is a project most people would do on their own and shouldn’t take more than 30 minutes. Unfortunately I am not handy at all, so I called Handyman matters. They started off very professional and explaining the process and I was excited to get moving along. I then received my quote to put weather stripping on the door at an estimated time of 2 ½ hours. A little excessive but I agreed because they seemed nice, and sounded like they knew what they were doing. Unfortunately this was not the case. The employee arrived at my home and seemed confused about how he would accomplish this “difficult” task. He then went to the store which is down the block from me and spent an hour and a half on the clock searching for tools. When he returned he took over 4 hours adjusting and readjusting the weather stripping. The whole time he would mutter to himself words such as “no that’s not right, oops, ugh, why isn’t this working, now I have to do this again, what am I doing wrong, etc.” Finally he said he was finished and took off. Unfortunately we did not examine the door before he left, which is our fault for not doing. When we did examine it we noticed that the weather stripping did not achieve its goal, there was actually more space around our door than there originally was, and on top of that the door would no longer close properly. The company then wanted to charge me for a total of 4 ½ hours even though the estimate was only for 2 ½ hours. This goes against their websites price guarantees, but they do not care. Eventually they agreed to come and fix the door 2 weeks later. Not surprisingly the same guy showed up not knowing what he was doing and accomplished nothing. They then wanted to charge me for that visit as well. So now they expect me to pay over 6 ½ hours of work for a job that should take no longer than 30 minutes by a competent worker. Even if the job was actually completed they should respect their price guarantee, and their 1 year free fixes guarantee. This is besides for the fact that the job has still not been completed correctly and my door is actually worse off than before. They refused to fix the issue again which is against their policies, and wanted to charge me more than my estimated costs which is also against their policies. Luckily after fighting to keep them from charging me more they agreed to settle at the original estimated cost. I highly recommend finding another company for your project. You will be quite upset if you move forward with this company and will regret not listening to this review.