Ace Plumbing & Rooter, Inc.

Always an extremely professional service ! Bill the service tech has been the same person to do our annual service every year for the last 11 years. He is always such a great professional. He always explains everything and is very pleasant and welcoming to talk to ! For sure recommend!

We had a backed up drain and toilet leakage in our unit, and Ace was immediately responsive and sent Dominic out to us within an hour of our call! Dominic was quick in his diagnosis, easy to talk to as I peppered him with questions to better understand the situation, and very efficient and thorough with the work. I felt the pricing may have been a bit high, but it's likely in line with the initial quotes you would get from other plumbing shops in San Francisco, and well worth it when factoring in the speed and reliability of the work. Would definitely recommend Dominic and the Ace team!

Very good service! I called up Ace asap for a drain pipe cleaning. Eric responded swiftly,and assessed other issues as well. He snaked the pipe and cleared the clutter. Bad way to start my new year but appreciate Ace for the hard work and dedication during the holidays! 5 stars all day!! Thanks Eric 👍

This is my 3rd time using Ace Plumbing and again, had an okay experience. Patrick the technician showed up 10 minutes early, was professional, personable and very tidy. He did a bit of troubleshooting and after changing out the cartridge to a new one that we provided and the touch sensor, had the faucet back up and running. Less than an hour after after he left we noticed dripping under the sink, so we phoned him and asked him to come back. He did about 2 hours later, but then stopped not 5 minutes in because he remembered he “had another call”, he promised to return the next day and left. The following day he messaged from another job site that he was “not going to be able to make it today” and could we schedule for another day. That really didn’t sit well, we had already been without a kitchen faucet for 5 days. After phoning Ace, they asked if another technician would be okay and we said yes. Jeff arrived and got to work. He determined that Patrick had over tightened the cartridge and broke it. We had to order a new one ($60) , so we did and it arrived 2 days later. Finally, on the third return trip attempt, Jeff was able to finesse the new cartridge in so that it fit as it was supposed to, with no leaks. Jeff was great, very personable, friendly and very patient in working with the new cartridge and making sure we had no leaks. It wasn’t the best experience with Ace if I’m being honest, but both technicians were very nice. We were also given a break on the pricing, so at least that was something. And the faucet works fine again.

HIGHLY recommend! Justin was so helpful - great at communicating what he was doing and why, and so efficient in getting to root of our issue and fixing it quickly. We've worked with other plumbing companies in the past, and this was such a pleasant surprise. I can't recommend Ace highly enough!