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Amy Wilkinsonvia Google

about 1 month ago

Amazing customer service!!! Barry and his team were nothing but helpful and so efficient to help us asses our issue and then install our new unit! Fast removal and install this morning - aircon again is amazing! 😎

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Leanne Macdonaldvia Google

5 months ago

I was very disappointed after using Adelaide Heating and cooling Salisbury services for 10+ years and previously receiving great service that now its just a money grab. Our heater was "apparently" serviced at a cost of $250, but I felt it was still not running properly due to heat temperature not rising and the fan didn't feel like it was blowing out the heat. I rang Adelaide Heating and cooling to come back in and recheck, I explained what was happening and I was told to wait by the receptionist, on return she stated I see you have been a long term customer. I said yes, she then stated that they have customers that know their heaters don't work but ask still for servicing. I stated I was not aware there was any previous issues with it and only wanted a service and if I knew there was something wrong with it I would have told you so you could for diagnose to save time while carrying out the service. Their service trade was then booked to reattend the following week, on inspection I was told apparently nothing wrong with the system but he had a big discussion about the fan levels to someone over the phone during this second attendance. I was then emailed another call out charge $120 for this visit. I rang back to ask why and receptionist stated they found nothing wrong with the heater. We were not notified that there was going to be another charge for reattendance and I thought as it wasn't working properly it would have been part of the original service, im not stating if parts were need would be in that but at least the reattendance would have. The system is still not working properly. l will be looking for another company to service both our heater and air conditioner from now on. It's customers that keep you employed and this is not how to treat them in my opinion !!!

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Darko Malbasavia Google

6 months ago

I had service booked for my home they quoted $250 for service, also I asked them to tell me what so the errror code on my control panel. They said technician will let me what the error code is during the service. The guy comes spends an hour wandering around my House, donest service the aircon, tells us we need a new aircon con, No point servicing and still they invoice as if they serviced it. The full $250. Just to tell us the aircond needs to be replaced. Than I call back and the lady says oh well our call-out fee is also $250.😆. What a load of rubbish. Just a heads up anyone who wants advise or services, think twice.. by the way, a technician from another company told us over the phone what the error code is for free, when we decided to reconfirm.

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cro curovia Google

8 months ago

Exercise caution when using this company. I was charged a $250 call-out fee for just a 12-minute inspection of the problem, which I had already described over the phone. Some other companies offer free quotes. Once I paid, they provided a quote that was over $700 more than those from two other companies. Their communication over the phone is quite vague. It's evident that they overcharge and fail to itemize the labor and parts costs in the quote. I would not recommend using this company. zero star.

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burnett herminavia Google

about 2 years ago

It was a real pleasure to deal with Barry and his team. Communication was easy and the installers were polite, hardworking and respectful. We had an old evaporative airconditioner removed and had a Breezair supercool ESX 220 installed. We are very happy with the whole process from quote, instalment date, excellent workmanship and follow up. Overall it was a ‘breeze’. Barry and his team go above and beyond and the new aircon was better installed than the old one we had. Customer service, knowledge and the results are excellent. We highly recommend Adelaide heating and cooling.