C

Claire Paddockvia Google

4 months ago

Beware if these are the folks that come out if the home warranty company placed the call. We moved in in February, and the tub was always quick to clog. In September we get a clog we can't resolve, no amount of weaseling or snaking was helping. We looked into it and it was probably due to the outdated drum trap. We asked the warranty folks that the trap be replaced, since the trap was over the living room ceiling and we didn't feel comfortable swapping it ourselves as our first forray into DIY plumbing. The warranty folks sent these guys, who (instead of listening to partner who is explaining the issue and what we need done) proceeds to air blast down the tub as the very first step. He then tries to snake the drain and water immediately sprays out the pipe somewhere, and then also begins going into the ceiling of the living room. Things go south from there and Guy stands in the growing puddle of water in the living room and doesn't say anything about the water coming through the ceiling. Partner then goes downstairs from shoving towels under the now leaking pipes, to see the mess there. Guy then hides in his van while on a 3 way call with their dispatch who doesn't seem at all sympathetic to why we are upset? She was thoroughly condescending, saying at least the tub isn't clogged anymore. Congrats. You guys fixed it. Now the water is draining into the ceiling instead of not draining at all. Excellent work! To be explicitly clear, there were no leak issues prior to this point. We literally called the professionals so this exact thing wouldn't happen. And no, we do not want your crack team to come out in 3 days to do what I am assuming will be an equally careless job tearing out ceiling and replacing the trap and whatever else was broken in the process of attempting this "fix". Plus the guy left a great mess in the bathroom. No drop cloth on the carpet either, just dirty boots. Called a different company who actually did what we asked and swapped the trap the next day and we haven't had an issue since.

S

Shamyia Hainesvia Google

5 months ago

I cannot even put into words how grateful I am to have found ADPR. The techs were knowledgeable, skilled and showed me what things to look out for in the future. I needed emergency repair with the outside drain, a day before my reception at my house and they got the job done and even made the front yard look presentable. To all the techs who showed that day to help get the job done at 1414, thank you so much! And they even came back to lay down grass seeds and fill in holes.. Talk about service!

W

Wanda Brittvia Google

5 months ago

I've used their plumbing services twice, I've been very pleased on each occasion with the level of service I received. I was lucky to have the same technician each time, Danny who is fantastic. He's prompt, courteous, respectful and very professional. Danny does what he needs to do efficiently and does not waste time. I wish every contractor I've ever had down through the years had been this good of a worker. Advanced Drains and Plumbing, thank you for such good service, it is very much appreciated! W.B.

M

Mak Risbudvia Google

7 months ago

The experience with Advanced Drains and Plumbing Repairs was disappointing! The first technician wrongly diagnosed the problem as leak in the draining pipe in the kitchen sink, asked us to wait over the weekend till he gets the parts while the leak in the basement continued. Monday when drywall was opened to change the pipe, it was realized it was not leaking. So a second diagnosis was that toilet on second floor was leaking and they reinstalled it, however in the morning it we noted another puddle of water in basement. We were told that they will come that day but later asked to wait till next day (see what happens overnight). Ofcourse this did not change the outcome and now a new area of the ceiling in finished basement showed water damage. We were told they will come that afternoon but later they said they have a big job happening and everyone is busy, so another day passed with more water damage. When finally an experienced plumber showed up, they found a leaking water pipe in the kitchen, however this took several drywall openings being made in the first floor dining room and kitchen and first floor linen closet. If this leak would have been diagnosed on day one it would have avoided all the damage to drywalls, and inconvenience. Rather than being accommodating and recognizing their failure in locating the leak company has charged an extra $450 as access fee! Thoroughly disappointed!!

E

Eric Wittenbergvia Google

10 months ago

Amazing company with clear pricing, honest and clear communication from the office and techs! Mark was a godsend. Update: After getting quotes for a replacement sewer main, the ADvanced Drain team was who in could trust. They did great! Highly recommend?