M

matthew ferrisvia Google

about 1 month ago

Scheduling of my service appointment was fast and easy. The tech was very knowledgeable and professional. Explained to me in detail the issue with my system and what was needed to fix it and nothing more. The tech Anthony was great, professional and hard working.

M

Marc Rebhunvia Google

about 2 months ago

Seth was both professional and personable. He described exactly what he would be doing, updated us regularly to include pictures when he did things like inspect the duct work and always asked before moving anything. Job was complete and thorough and Seth cleaned up completely when done. We were very pleased with the work and highly recommend Air Masters for all HVAC needs.

P

Paul Gascavia Google

4 months ago

Over the summer we decided to replace our entire HVAC System. We called a couple of companies to give us quotes. We specifically asked for TRANE HVAC. We knew it would be expensive but we were prepared to incur the cost for quality. While we were shopping for HVAC I saw a commercial advertisement on TV that drew me in with all their buzz words. They had so many benefits with several discounts, gift card, and more. From calling to schedule for a quote and talking with the front office Kimberly, then Amy I knew it was off to a good start. They were pleasant and professional. Then comes the salesman Zach Schneider. He came in and educated us on all the questions we had. He didn’t leave until we felt comfortable with what we were getting. He didn’t put any pressure but guided us on what we wanted and needed. Immediately we knew Air Masters was the company we would be giving our business. We purchased the TRANE 5-ton SEER 20 and have no regrets. Thank you Zach for being the face of the company. You sold us on your product which we’ve been extremely happy. Zach gave us his number for any follow-up questions or issues and he does not disappoint. He has responded to each of our questions. As a benefit to our HVAC system purchase, we had our air ducts cleaned at no extra charge. Seth Thompson came on a Saturday and the entire experience was a pleasure. Seth educated us on so many things we weren’t aware of and talked to us where we could understand. Our air ducts had never been cleaned and he walked us through what he was seeing. He didn’t pressure us on purchasing anything extra and only made recommendations. Seth was thorough and respectful of our home. He covered our furniture, moved furniture if needed and put it back, and cleaned up if anything wasn’t captured by the plastic covering. He was in our home for several hours and was a pleasure knowing him. Seth Thompson is a keeper. Air Masters, we commend you on your business, employees, and quality product. 5 Stars all around.

A

Arlie Spicervia Google

4 months ago

Seth Thompson completed the cleaning of our air ducts after we had a new HVAC system installed, and his work was exceptional. He was extremely thorough, taking the time to educate us and show the condition of our ducts with a camera. We appreciated seeing the before-and-after images and learning about next steps should any issues persist. Seth’s knowledge, professionalism, and ability to explain things clearly made the entire process easy to understand. From our initial experience with the sales representative to the final duct cleaning, Air Masters far exceeded our expectations. We will gladly recommend them to our family and friends.

H

Helen & Randy Baronvia Google

5 months ago

Our 20 year old upstairs A/C system finally failed just before a holiday weekend, with temperatures hovering in the low 90's. After inquiring with several A/C companies, we decided to go with Air Masters and install a new Trane system. While the price was very competitive, we also appreciated that the sales person spent a lot of time determining what was best for our needs and explained all of our options without giving us the impression of a hard sell like some of the other companies. We scheduled the installation 8:00am the the day after the holiday and the crew showed up right on time. Several years earlier we had replaced our downstairs unit with another company, who did a sloppy job and actually damaged our deck when moving the unit into place. The installation process with Air Masters was completely different. The were extremely careful, especially when carrying the air handler upstairs. However, it was during the days after the installation that validated our choice of Air Masters. Because we decided to keep our Nest thermostat, they sent over a separate technician to verify it was wired correctly. A few days later, they sent over an installation supervisor to validate that everything was installed correctly and dial in the system. They also sent over a separate technician to verify that all code requirements had been met. All of these technicians were knowledgeable, polite, and took the time to answer all of our questions. One even fixed a drain pipe on our downstairs unit had been incorrectly installed by the other company. Now we have an upstairs system that works perfectly and are confident that it will perform at peak efficiency. We cannot be more pleased with our choice of Air Masters.