Tatiana Rubow
I WASTED MY MONEY SO YOU DON’T HAVE TO This was my first time using a moving service in general but if I have to ever again you can bet your bottom dollar I will never think to go with this company again DO NOT USE THEM IF YOU ARE DISABLED AND NEED FULL SERVICE To put it into perspective I was moving a 2b/2bath place that was only half packed. The day started out strong and the guys (3) were so cheerful and encouraging saying things like “no worries, we’ve packed entire homes before, we’re strong and fast” Well… that promise only lasted two hours. Then they significantly slowed down, started giving attitude, and making excuses for what they didn’t want to move. Once they loaded everything that was already packed the main guy started getting passive aggressive and wanting to LEAVE to drop off only the stuff that was initially packed and half of the furniture I had to ask him twice and then confirmed with his supervisor to ensure the team was able to help us pack as well but at this point they kept giving us attitude AND started packing without an ounce of care in the world THEY DAMAGED MORE STUFF THAN THEY PACKED Seriously, 75% of the boxes were moved upside down or stacked without care. The boxes were stacked from lightest on the bottom to heaviest on top every time. They had heavy boxes labeled “books” on top of my boxes labeled “computer/ work desk/ pillows” with the boxes stacked on the bottom getting destroyed under the weight. I just expected so much more from a paid service I saw one guy take a container of batteries, EMPTY them into another box, and then throw the plastic container inside?? Another guy said they couldn’t take shelves out of walls (which is fine, tell me upfront) but then another guy ripped the rack right out of the wall anyways! They also said they didn’t “move plants” but apparently that extends to empty vases as well and they left almost all the ceramic/ stone vases that were meant to be moved They started poorly packing the truck so it was full before all our stuff was loaded and when they transported things into the new place they scuffed up the front door and left marks all over the walls. The guys made it seem like they didn’t want to do a second trip since they kept saying it wasn’t possible but we had to again confirm with their supervisor that we needed all the stuff moved in that day and it was possible if a second trip was needed. To this, the guys continued with their bad vibes (minus Mikey who was insanely cheery all day, it was great) and started saying they don’t have time to finish- even though they never communicated we had a cut off time for them to go take their truck back. In fact, they had humble bragged earlier in the day about how they “sometimes stay up until 0400 moving” other homes. Not only that but they told me and my family different times they needed to be back by so it felt dishonest more than anything. AS IF THAT WAS BAD ENOUGH - THE ACTUAL COMPANY WILL RIP YOU OFF We used FOUR of their name brand boxes (even though we asked the movers not to since we had plenty of boxes available that we purchased) and they charged us EIGHT HUNDRED DOLLARS for those supplies alone When we tried to talk to management about it they were difficult and uncompromising. 12/10 would recommend never even entertaining wasting your money or time with this company
