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Felix Hamptonvia Google

about 1 month ago

I’m sitting here, contemplating what could possibly be said negatively about this place! Just being sarcastic, haha! I’ve visited this establishment a few times, and each time, I’ve received exceptional customer service. While some establishments offer good or even great customer service, this place takes it to an entirely different level. It’s evident that the customer service personnel genuinely care about their customers. They remember names, provide quotes on different tires, and even offer recommendations for better deals and warranties. They also engage in friendly conversations and pay attention to details. One instance that stands out was when DAVID noticed my Veterans hat and acknowledged it, which most people don’t. It touched my heart, and he gave me a handshake, a hug, and expressed his gratitude for my service. That’s what I call above and beyond great customer service! Get your service, tires here and David will get you taken care of , you will THANK me later😊!!!

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H Rvia Google

about 2 months ago

I recently visited American Tire Depot for what I expected to be just a wheel alignment, but my experience turned into much more thanks to the manager, David. Because of his professionalism, insight, and transparency, I ended up doing additional business with American Tire Depot rather than going to a competitor. From the moment I arrived, David demonstrated complete professionalism, confidence, and honesty. He took the time to clearly explain everything in detail, answered my questions thoroughly, and made sure I fully understood my options. Nothing felt rushed, pressured, or biased toward what would benefit the shop most—his recommendations were genuinely based on what was best for me as a customer. I didn’t just feel like I was in good hands—I could clearly see it through his explanations and transparent approach. This level of service is exactly what I wish more companies in this industry would strive for. My experience with American Tire Depot was excellent, and it’s because of David’s integrity and customer-focused mindset along with his staff. If every location had a manager and staff like this, customer trust in this industry would be much higher. Highly recommended.

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lorie fuentesvia Google

about 2 months ago

The service here is outstanding. You’re acknowledged as soon as you walk in, even if the staff is already assisting another customer. I came in with an old quote, and they were happy to honor it and even helped apply it to the tire brand I wanted. I really appreciated that there was no pressure to buy additional products or upgrade—just honest, straightforward service. They clearly explained the timeline for the work, and everything was completed exactly when they said it would be. I’m extremely satisfied and would absolutely return. David, in particular, provided exceptional customer service.

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toria lovevia Google

3 months ago

I can’t say enough good things about David and Willie at American Tire Depot. After buying two specific tire sensors and calling and visiting multiple shops with no luck, I was beyond frustrated. When I came in, David and Willie actually took the time to check my tires thoroughly instead of just selling me parts I didn’t need. They quickly realized that my vehicle’s tire sensors are extremely sensitive to PSI and that all I needed was the correct tire pressure, not new sensors at all. Their honesty, knowledge, and willingness to take the extra time made all the difference. This level of customer service is rare — they listened, explained everything clearly, and saved me time and money. If you’re looking for a shop that’s trustworthy, professional, and truly cares about helping customers, ask for David and Willie. I won’t be going anywhere else.

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Francisco Laravia Google

3 months ago

Came in for wheels and tires on my 2026 Toyota Tacoma, and David took great care of me. He was extremely knowledgeable and provided excellent recommendations. Super professional and fast service. I highly recommend this place 100%!