America's Tire

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Charng-An TZOUvia Google

18 days ago

UPDATE 2: On 1/11/2026, I discovered that the two new tires installed on 12/30/2025, were actually two old tires bearing a week code of 0423. On 1/12/2026, I contacted the shop, and the CSR informed me that they were unable to assist further due to inventory constraints for replacements. However, they acknowledged that my warranty covers up to 60,000 miles and advised me not to be worried. However, upon my initial visit on 12/17/2025, the CSR advised that the spare tire be replaced due to its week code exceeding 5 years. Today, they told me not to exceed 6 years. The true issue is that they didn't inform me the old week code on 12/30/2025. Now, I not only lose more than one and half year life cycle of the new tires but also the confidence in dealing with the shop again. ⭐ ____________________________________________ UPDATE 1: On 12/29, never received any calls for the tires that I ordered on 12/17. Called in and was told the tires was not available even though we verified the availability on 12/17. But the CSR found another pair locally, so, I scheduled a next day 4:30pm appointment for installation. ⭐⭐⭐⭐⭐ On 12/30, arrived the shop around 8:20am probably the worst time to get service. Since I already had my sales order in the system. I expected just pay the bill and get going. Instead, I was put on the waiting list. My bad, should have come in earlier. Then, it got worse. 9:30am when it's my turn, the CSR couldn't get the sales order going. So he made a new one. At this point I didn't know what happened to the order. I only realized the change later when the installation instructions were not carried out due to lack of instructions on the new order. While I was waiting, I saw two other people finished their orders. I thought I needed to wait for two more people. And for sure, the service was projected at 10;40~11:10am. ⭐⭐⭐ 11:00am, installation started. 11:15am, a CSR came back to promote the change of lug nuts. I pushed back because I only had 12 lug nuts might need to be replaced but they wanted to sell me 20. Then, surprisingly, the boss gave BIG discount. ⭐⭐⭐⭐⭐ 11:25am, the CSR came back and told me that the installation was done. Only took less than 25mins instead of my expectation 40mins. So, I asked if they fixed the flat on one of the tire. And if they rotate the tires. The answer was that they checked the tires and found no flat. So, I asked for recheck. He came back 5 mins later and said found no flat tire again. In addition, he said there's no instructions to fix flat and rotation. I requested another recheck and told him there's a screw in the tire firmly. At this point, I lost all the confidence with the shop and started to double check all the work. And, I realized that the installation instructions were not transferred to the new order. ⭐ 12:20pm, my car was moved to the open area where I saw the technician hand torqued the lug nuts for all wheels and confirmed the rebalance of the flat tire. ⭐⭐⭐⭐⭐ What a day! _____________________________________________ On 12/17, First time here, CSR was polite and full of knowledge, out of stock, but he helped me ordered the tires from East Coast. During the inspection, he recommended more but not aggressive. I paid the price for tires only, the rest of service charges will be paid when the tires arrived. Whole experience was comfortable! ⭐⭐⭐⭐⭐

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Sj Sivia Google

about 1 month ago

Went to get a tire replacement and tire rotation for my tesla model 3 only to come home realizing they did not put back my tire air cap. You're charging me for the installation fee yet you couldn't be bothered to spend 5 seconds to check if you put everything back. I even asked the Technician there if they saw anything wrong before taking my car to drive home. Seriously, what a joke.

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Gabriel Morenovia Google

about 1 month ago

An overall great experience at America’s tire. I usually go to the mountain view location since it’s a little closer but they were busy recently so I decided to go to this location instead and so happy I did for a tire rotation/balance, seemed to be much more availability and the service was fast and efficient, staff is very friendly and professional. I did a walk-in Service and total time /checking in/ waiting and service was probably about 30-40 minutes. Looking forward to coming back again soon, great Customer Service.

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Nathalia Hope Pantojavia Google

5 months ago

This was my first experience at America’s Tires, and it was excellent. The team was really flexible in allowing my brother to bring in my car for me, which I truly appreciated. The service was professional, fast, and I’m very happy with my new tires. I also purchased certificates for refund or replacement so I can have everything I need in one place that’s reliable and professional. The only small details I noticed were that one of the tire valve caps was missing and a large receipt sticker was still left on one of the tires. Not a big deal, but worth mentioning. Overall, I had a great experience and will definitely return in the future as well as recommending to all!

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Rohan Rvia Google

6 months ago

I came in with a nail in one tire of my Lucid Air. It was perfectly driveable and I've driven maybe 250-300 miles on it. It leaked air slowly so I brought it in for fixing. They removed the nail and caused the entire tire to collapse and now it's not fixable and entirely flat. And now they want me to pay to replace it. If you can't fix it, just say so! Don't try bringing a Lucid to this place, they don't know how to fix these special tires. The people here are polite and try to help though.