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Arshonne Cazaresvia Google

about 1 month ago

If you want to pay $5,000 for your pet to be mistreated and mismanaged, then AVECC Peoria is the perfect place. I paid $5,000 for AVECC to overdose my dog on morphine, give her a feeding tube she did not need, and then to monitor her afterwards. I am extremely displeased with the service, quality of care, and communication. My dog was transferred to AVECC Peoria in August and I have been trying to resolve a dispute for approximately five months now. My dog Phoebe was transferred to AVECC after surgery for monitoring and I was told that she was recovering well, eating fine, alert, and playful. I was later informed that she was not eating, vomiting, and would need to stay another day. I was later informed that she had been overdosed on morphine and this was an oversight on multiple members of her care team and by multiple shifts (day and night). She then received an unnecessary feeding tube after days of being at AVECC, sick, although she was eating her food I prepared for her when I came to visit. The doctors had incorrect notes, listing allergies and conditions she did not have, left her (and sent her home) in a cone covered in vomit, and seemed to lack significant communication between shifts. When I first visited her, she was completely limp, unable to keep her head up, in a cone covered in dried vomit, and was peeing herself. This was during the time of the mismanagement of her pain medication. Poison control had to be contacted and I was informed that the morphine would take 24 hours to leave her system. Once on her intended dose, she was eating, ceased vomiting, and was much more alert. Once discharged, I was still charged for two days of “care”, no one went over discharge information with me, I was handed an envelope and a care package in the lobby, and felt rushed out. So rushed that they forgot to give me her medication and belongings and I had to turn around TWICE to retrieve them. After many phone calls, discussions with multiple doctors, and financial representatives, I was told that it is “unclear” that her prolonged stay, vomiting, and lack of appetite were a result of morphine overdose. Despite doing well before and after the morphine overdose, AVECC had insisted that I need to speak with a number of different people and have given me the run around for MONTHS. I have waited five months for this to be resolved and was told today (after AVECC has been speaking to their legal team and failing to return my calls) that I will still be financially responsible for two days of “care” because although I am displeased with the quality of care, “care was still received”. I highly suggest you find another animal hospital if you care about your pets and the care they receive.

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kalia romerovia Google

about 1 month ago

AVECC PEORIA Not only did this place do wonders on caring for our baby, they gave her constant love, attention, and supported us in such a tough time. Our dog went under surgery for pyometra and ended up being admitted to AVECC for overnight care not long after her surgery. they cared for our girl for 2 nights giving her everything she needed and bringing her limp lifeless body back to her normal loud crazy self. We can’t thank AVECC and Cactus animal hospital enough for saving our girl and not giving up on her. Highly highly recommend!! P.S. They were even a little understaffed, extremely busy with other emergencies walking in, along with the babies they already had in the care and that STILL didn’t take away from their love for their job.

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Amanda Madridvia Google

4 months ago

About a week ago, my family had to make such a heartbreaking decision to euthanize our cat, Romo, a 10 yr old gray tabby we love very much. While it was a heartbreaking time, this entire team provided exceptional and compassionate care. They were gentle, respectful of our grief, gave us all the time and space we needed, and made the process as peaceful as possible for both us and our cat. They handled the entire procedure with the utmost respect and peace. The quiet, comfortable room they provided was a sanctuary during that painful time. This team understands the depth of the bond between a pet and their owner. The cost was extremely reasonable and affordable, which was such a huge stressor since it was very sudden and on a Sunday when we couldn’t get to our regular vet. Thank you from the bottom of our hearts for your professionalism and kindness, helping us say goodbye to our loved one with peace. We are eternally grateful!

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Christy Avia Google

4 months ago

Hi, I’m writing this on behalf of my human because I just had to say thank you! The team at Arizona Veterinary Emergency and Critical Care Center – Peoria took such amazing care of me. They were gentle, kind, and made me feel safe and loved the whole time. Everyone talked to me softly, gave me lots of attention, and made sure my human understood everything that was happening. I could tell they really cared about both of us. If I ever need help again (hopefully not too soon!), I’d want to come back here. They’re simply the best! ❤️🐶

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Delia Lvia Google

4 months ago

Arizona Veterinary Emergency and Critical Care Center – Peoria Overall, our experience was very positive. Dr. Starks was thorough in explaining what could be happening with our dog, Thor, and clearly outlined her plan of action. I appreciated how she took the time to make sure we understood everything before proceeding. The facility itself is large and well-equipped to accommodate several large-breed dogs. Because Thor was possibly dealing with kennel cough, we were asked to wait in our vehicle for safety, which we understood. Before the examination, I completed the necessary paperwork inside the lobby, where they provided fresh cold water bottles and a coffee machine for pet parents — a thoughtful touch for those waiting for their precious pets. The staff and assistants, all female during our visit, were professional, gentle, and very attentive during Thor’s exam. Poor Thor was uneasy at first with all the touching and the new environment, as he’s mainly used to home and daycare, but the staff helped calm him and made him feel more comfortable. I’ve already recommended this facility to my favorite niece, who has two German Shepherds. The exam cost was very reasonable — under $200, not including optional services such as X-rays, which Dr. Starks clearly explained upfront. We are truly grateful for the care and compassion shown to our handsome large Lab mix, Thor. Thank you, Arizona Veterinary Emergency and Critical Care Center, for making us feel welcome and cared for. Sincerely, Thor’s Mom & Dad 🐾