Ashley Store

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Elizabeth Strausvia Google

3 months ago

I am very pleased with Franco’s assistance in choosing our living room furniture! The lady that came over was very sweet also!! For myself I think Ashley furniture had more options that I liked than Rooms To Go. Excited to get them in my house and enjoy it! I bought all three of them.

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Saleema Kherani-Alivia Google

4 months ago

DO NOT BUY FURNITURE FROM ASHLEY!! We bought our furniture 1 month ago. We bought a couch with ottoman, an extendable table and 8 chairs. When the items arrived, the ottoman had a stain on it. The extendable table had scratches, exposed nails in the bottom of the table and the entire table is wobbly. The extenders can’t be inserted within the table top like they are supposed and like we saw at the store. Additionally one of the chairs came broken. We have called more than 10 times. They sent a replacement table top which was more run down and with more scratches so we had to send that back. They said that they will be ordering the broken part of the chair which was supposed to happen a month ago and has still not happened. During every call, they ask me ‘which chair are you asking to exchange’ despite us sending them photos and giving sending pictures of serial number etc to each customer representative we spoke with (over more than 10 phone calls). Out of all the frustration, we asked for the name of the supervisor, so we can speak with them, and they say that they can’t give us their names as that is confidential. One month later, we still don’t have a resolution! Our ottoman is still stained, chair is still broken and table is still with scratches and is wobbly. If you would like to keep your sanity, DO NOT buy anything from them!! If I had a chance to give negative stars, I would do have definitely done that!!

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Leah Narowskivia Google

4 months ago

Our sales guy was great when we bought our $4000 couch late August. The delivery team was supposed to come at 3:00pm and didn’t arrive until after 9:00pm. They set everything up SO fast (probably wanting to go home) and completely RUSHED us to inspect the couch with the signature paper in our face the entire time. Overall the couch looked fine but it hasn’t even been 2 months and my cushions is already leaning and lopsided. I decided to finally take the cushions off and found that the metal frame of the issue seat is completely bent. I wasn’t going to un-attach everything to inspect the couch after the delivery team put it all together and tied the cushions on??? Now, I don’t even want this chase because the cushion isn’t washable (like it was advertised) and its cushioning is uneven! It was uneven in the store too and I was told it would be flat brand new. I asked to exchange it for a simple arm chair instead. The store refuses to and is now making me use MY warranty on a couch that hasn’t been in my home for 60 days. The best part is that I haven’t even been home for the last 24 days… So I won’t get my warranty money back because I never planned to use it but nowww I’m having to use it before 60 days? A simple arm seat should be much cheaper for them to deliver and replace versus another chase… and when you spend $4000 on a couch you should be respected as a customer and keep that customer happy.

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Stephanie Mendozavia Google

5 months ago

I had such a great experience working with Nick at Ashley Furniture! He truly went above and beyond to make sure I was taken care of. Not only did he work out a fantastic deal, but he also exceeded my expectations in every way with his outstanding customer service. Nick took the time to understand exactly what I needed and went the extra mile to beat a competitor’s offer, which shows his dedication to his customers. It’s rare to find someone who genuinely cares and puts in that level of effort. If you’re shopping for furniture, I highly recommend asking for Nick — he will make sure you leave happy and confident with your purchase!

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MHer Wisdomvia Google

5 months ago

Shopping at the Ashley Home Store at South Park Meadows, was a breeze. I went in not sure what exactly I was looking for but with the help of Josh Holley and Shawn Rushing, I found exactly what I wanted and afford. These Sales Specialists were so knowledgeable, cooperative and helpful. I left feeling so happy and excited. I highly recommend Ashley Home Store at South Park Meadows. You will not regret shopping for furniture there. Thanks 👍💕✌️