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John Surinavia Google

about 1 month ago

We were looking for a sofa/sectional and found that their supply was limited and all of them were uncomfortable. The salesman we had was good. He answered our questions and was attentive. The customer experience was good, our issue was comfort, and a feeling of lower quality than I expected.

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Grace Hottvia Google

about 1 month ago

Went into Ashley Furniture to find a new bedroom set - Chris. W helped us find the perfect bedroom set to fit our needs! He was kind, patient, & super knowledgeable. Very affordable set. Scored us a great deal! Highly recommend Ashley Furniture and Chris W

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Glenna Matthewsvia Google

about 2 months ago

Christopher Wallace was awesome! From the moment we walked into the store. He greeted us with a smile. Chris was honest and catered to our needs and concerns. As pet owners he guided us to the best choice and modern styles. We felt comfortable instantly. We were able to make a purchase with confidence and not pressure. We highly recommend this store and Chris as your sales associate!

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Kevin Cvia Google

about 2 months ago

My wife and I were recently shopping for a new sofa and, after visiting several stores, decided to stop at the Ashley Furniture location on Broad Street. We have purchased multiple pieces from this store in the past and felt confident doing business there again. Because we have a large family, we needed a sectional and believed we found the perfect one. The salesperson, Phil, was attentive and answered our questions (or sought help when needed). After selecting the sectional, we discussed several important details before completing the purchase. One key factor in our decision was the protection plan. Given that the sofa is light-colored and we have several children, we specifically asked about cleaning coverage. Phil told us the plan included having a company come out to clean the sofa "once a month" if needed. Based on that explanation, we felt comfortable purchasing the plan for $300. We also discussed the option of purchasing an additional piece to make the sectional larger. Phil told us that even if the sale had ended, we would be able to purchase the additional piece at the sale price because we were in the store before the sale ended. The total purchase came to approximately $3,000 ($2,700 for the sofa and $300 for the protection plan). Unfortunately, since the purchase, several issues have arisen: 1. Two days after the sale ended, I called the store and spoke with Phil about purchasing the additional piece. He initially gave me a price, but when I reminded him of our prior conversation, he said the store could not honor the sale price because it was not in writing. This directly contradicted what we were told in-store when we made the purchase. 2. When the sofa later needed cleaning, I called the store to schedule a cleaning. The employee I spoke with, Tamara, was dismissive and unhelpful, and made no effort to resolve the issue. I eventually located another number on my own and was surprised to learn that the protection plan does not include cleanings at all. Instead, I was required to file a claim to see if the issue might be covered. After several days, I was informed that my claim was approved and that a cleaning kit would be sent to me so I could clean the sofa myself. I paid $300 for a protection plan believing it included professional cleanings, not a do-it-yourself kit. This entire experience feels like a bait-and-switch. We relied on the information provided by your salesperson when making a significant purchase, and that information turned out to be inaccurate. This will be the last piece of furniture we ever purchase from Ashley Furniture. We will also strongly discourage our family, friends, and others from shopping here. We feel misled from the beginning, and it is difficult not to conclude that customer satisfaction takes a back seat to sales goals and profit.

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Towanda Sandifordvia Google

2 months ago

I had a fantastic experience with Timothy, at Ashley furniture . From the moment I walked in, he was incredibly welcoming and attentive. Not to mention funny . He took the time to understand my needs and helped me find the perfect pieces for my home. What impressed me the most was his knowledge about the products and his patience in answering all my questions. He made the entire process smooth and enjoyable, without any pressure to buy. I left feeling confident in my choices and excited about my new furniture. If you’re looking for great service and quality furniture, I highly recommend visiting Ashley Furniture and asking for Timothy!