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Cassvia Google

3 months ago

We really enjoyed brothers outlet, we went to a lot of furniture stores and what I like about this place is they greet you but let you browse at your leisure without hovering. Even though it’s not a huge warehouse, the selection was pretty diverse and prices were decent. My partner and I tend to like mid century modern. We ended up buying a couch and bedroom set, and paid for delivery and set up. The service was exceptional, thank you brothers!

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Maria Rita Manninovia Google

6 months ago

I'm giving this place a 2 star review because I was inicially very pleased with my furniture and the service. Well 2 years later my opinion has changed. I had purchased my whole home furniture from them (bed set, couch and dinning room table with chairs) and I was honestly very pleased with the service. On delivery day some items did come scratched and I was offered either a store credit or their warranty. I took the warranty thinking it would cover if the furniture started having defects or something like that. Well I was wrong. My bed board started bending from the legs, mind you this is ONLY years after I purchased it. Now I did move about 1.5 years ago which I hired a moving company but the defect didn't show right away. (Over a year passed) When I noticed the issue I called the store and after many back and forths I was giving the insurance number to file a claim. So the claim process is done by text, weird buy okay. Once I filed the claim they told me that "structual damages" are not covered and that only accidentally damages are. So this time I went directly to the store to speak with the owner directly because at this point I'm frustrated with the situation. When I arrive I spoke with the owner and his wife, I believe, and he reassured me that they should cover these type of damages. But, when I tried explaining to the insurance company they just told me they do not cover these damages. So I called the store again and the lady told me the only solution would be for me to purchase new legs for the bed and SEE if this fixes the problem?!?!?! Now help me understand, you want me to purchase the same product that got ruined in less than 2 years and then what? I will be told the same thing that it's not able to be fixed!!!! I know it's not the businesses fault that the damages were not covered but they should really get a better insurance especially to cover things like bending furniture. I'm just overall upset how it was handled because at the beginning I was reassured they would work with me and help me and then I was told to just buy the piece again. Like money isn't an issue. So my point is enless you want to buy new furniture again in 2 years don't purchase it from it, at least that's my opinion based on my poor experience.

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Tyree Lewisvia Google

7 months ago

Adrian was very helpful, knowledgeable, and kind. The store was clean and well arranged where I was able to find a nice sofa piece. They offered us coffee and cappuccino while we looked around and was able to answer questions that I had. My fiance and I spend a great amount of money so we got a free trip to Las Vegas or Orlando. Very nice people. Will definitely use them again! You should too (very affordable).

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Judy Griffithvia Google

9 months ago

Fast, courteous service. They left no mess and performed expert assembly. Furniture is sturdy and of good weight. I will definitely shop there again. (Bought Qn bed, dresser and 2 nightstands)

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Cindy E Portillovia Google

12 months ago

I recently moved into my new apartment and had no idea how to decorate it. That's when I found Brother Outlet, and I couldn't be happier! From beds to furniture, I absolutely love all their products. The customer service was fantastic, and the deals were amazing. I highly recommend Brother Outlet for anyone looking to furnish their home with quality pieces at great price with delivery as well . 5 stars⭐️⭐️⭐️⭐️⭐️