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Berman Skin Institute | Medical & Cosmetic Dermatology
Expert skin care blending medical precision with cosmetic artistry in San Francisco.
3.8(5 reviews)
hair-salon
$$$
Expert skin care blending medical precision with cosmetic artistry in San Francisco.
Berman Skin Institute offers comprehensive dermatological services, from medical treatments for conditions like acne and eczema to advanced cosmetic procedures such as Botox and laser peels. Our team of board-certified dermatologists and skilled practitioners, including Dr. Malcom Pyles and PA Samantha Stein, provides personalized care in a professional setting. Located in San Francisco, we are dedicated to enhancing skin health and beauty with cutting-edge technology and compassionate service, though we acknowledge and strive to improve on feedback regarding billing and follow-up processes.
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Diagnosis and treatment of skin conditions like acne, eczema, rosacea, and skin cancer, including biopsies and personalized care plans.
Advanced treatments including Botox, fillers, laser peels (e.g., Halo), and other non-surgical enhancements for natural-looking results.
Comprehensive evaluations and early detection services to monitor and address potential skin cancer risks.
Targeted therapies and management plans for acne issues, tailored to individual skin types and severity.
Post-procedure support and guidance, with efforts to improve communication and patient education for optimal recovery.
I received a halo laser peel and it was one of the worst service experiences in my life. The girl assisting told me about her break up and was generally unprofessional. My dermatologist did not inform me of any aftercare needs, was very apathetic, and when I emailed to ask about further concerns never responded. Everything I learned I learned online on other dermatology sites, you think they would have pages for aftercare of specific procedures. Mind you this is not a cheap treatment. I'm dealing with redness a year after the fact, nothing I had before. So angry and disappointed with this place. Also incredibly pushy up sellers.
I have a fair amount of skin issues; Rocasea, Exema and Grovers Disease, so I am very picky about my dermatologist. When I find a good one, I stick with them. I had been seeing two other Dr's long enough to see them retire. When looking for a new skin doc last year, Ebu Scohy (my previous go-to person) recommended Dr. Malcom Pyles. Earlier in the year. I'd seen him on a news program talking about skin care for being in the sun, found the info he shared very helpful, and that this was a sign that I had found my next skin Doc. I've been seeing him and his medical assistant Hyomin for the last year. He is a graduate of Stanford, so my expectations were set pretty high; he and Hyomin definitely delivered. He and Hyomin were patient with my many concerns and questions, thorough with their assessment of my skin, and knowledgeable with their answers. On the medical side of things, they were spot-on! On the cosmetic side, I've had botox countless times with some of the best pros in the business. I had two treatments with Dr. Pyles so far. My results have not only looked better/ more natural than with other pros, but also produced the least amount of pain and bruises (actually "O" bruises, not sure how he does it, as I'm on a blood thinner). On a related note, I have a few friends who go to him for more serious cosmetic stuff, and they have nothing but positive things to say. I'm grateful (and relieved) to have found my go-to people, or at least till they retire:-) Thank you Dr. Pyles and Hyomin!
I’m new to the San Francisco area and had a wonderful experience with my PA, Samantha Stein—she is truly incredible. However, I’ve been very disappointed with the office’s follow-up care. I called eight times and left multiple messages regarding a medication, but only received one return call, which I unfortunately missed. I then left additional voicemails and sent a message through the patient portal, yet never received a response. Because of this lack of follow-up, I no longer feel I can rely on Berman Skin Institute for my care. **** Update... Berman really has impressed me with fixing the above issue. Again Samantha Stein is a true pleasure to work with and I'm thoroughly satisfied Berman has taken this seriously. Thank you for making it right :) ***
I like Samantha, the NP a lot, which is what gives them the bonus stars. But their billing department is a mess. They sent my biopsy to an out of network provider and I've been dealing with issues between my insurance and Berman Skin Institute for months as a result. In addition, they overcharged me for a copay, but getting a refund is impossible because they outsource the appointments and billing to a 3rd party. The company they use won't call you back (no matter how many messages you leave). I am moving providers in 2026, it's just too much of a hassel. Update: Moments after posting, I got a call from Yvette, Area Manager. She was incredibly professional, sincerely, empathetic, and very helpful. I respect the accountability she took for the company and appreciate her direct outreach.
I do not come here for fancy cosmetic dermatology things. I came for significant acne issues and I’ve been coming here for well over a year. The front desk people don’t even ask for my name because they know what I look like. My PA (Samantha Stein) is incredibly nice, caring, and quick. I feel confident that she knows what she’s doing and that she wants the best for me. Sometimes there’s a wait, but it’s never that long compared to other doctors offices. I’m not sure why there are a bunch of recent bad reviews. I will say that since it’s a chain, calling them and getting their call center can be a big hassle. But everywhere has its problems. Overall it’s really good and I’ve had other dermatologists in my life that sucked way worse.
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