BB
Best Buy
Your trusted destination for the latest electronics and home appliances in Chicago.
2(5 reviews)
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electronics-store
electronics-store
retail-store
Shop a vast range of the latest electronics, including smartphones, laptops, TVs, and gaming consoles.
Professional installation services for washers, dryers, and other large appliances to ensure proper setup.
Expert assistance with device troubleshooting, repairs, and technical advice to keep your gadgets running smoothly.
Convenient pickup option where staff bring your online orders directly to your car for quick and easy service.
Flexible payment plans and credit card options to make high-tech purchases more affordable and accessible.
Reliable delivery for large items like appliances and TVs, with scheduling and setup assistance available.
Your trusted destination for the latest electronics and home appliances in Chicago.
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Best Buy at 2100 N Elston Ave in Chicago is a leading electronics retailer offering a wide selection of cutting-edge technology, from smartphones and TVs to home appliances and gaming systems. We provide expert advice, installation services, and flexible financing options to help you make the most of your tech purchases. Our dedicated team is here to ensure you find the perfect products for your needs, backed by reliable customer support and convenient services like curbside pickup and delivery.
Cooper and the young girl working at curbside pick up were so nice and friendly! They helped me arrange delivery for my TV when it couldn’t fit in my car :( Very nice and friendly service!! Definitely recommend this store.
Store is kinda a mess, many items are stocked in the incorrect spot. I was looking to buy a roku streaming stick and saw there were a ton hanging on the shelf for $20. I then find out at checkout it’s actually $40. The cashier had me go back and take a picture of the tag. Then she called her manager who wouldn’t honor the price then blamed the holidays for items being “misplaced” which doesn’t make sense in this situation. I’d understand if it was one that’s in the wrong spot but not a whole rack. Then they made it seem like it was my fault for not reading the tag’s description. So whatever, I still needed one after this so I went to get another model. Went back to check out, and this one was also in the incorrect spot and the wrong price although I read the tag that time👎🏽I was never offered any assistance as I was clearly struggling trying to buy this thing (it wasn’t busy). I understand it’s crazy during the holidays but it’s not a reason to not keep up with your inventory.
I had a very disappointing experience trying to return a device that I financed through Verizon. I was within the return window, and I had previously spoken with another Best Buy employee who helped me return a phone just one week earlier. That employee clearly told me that December 27 was the last day to make the return. I was initially assisted by Samuel, who was willing to help and attempt the return. However, Vanesa stepped in right as he was about to process it and took over the situation. Vanesa was rude and unprofessional and simply refused to accept the return, despite the fact that I was within the allowed return period. She claimed that the manager did not authorize the return, but she never actually checked or spoke to the manager to confirm this. I waited almost two hours with no clear communication or genuine effort to help. In the end, Vanesa just said the return was not possible and ended the interaction without offering any alternatives or solutions. It felt like there was no intention to help at all, even though I followed the policy and was within the return deadline. I expected much better customer service from Best Buy. This experience was extremely frustrating.
I visited this Best Buy location recently and had a disappointing experience. Despite clearly needing assistance, I was overlooked multiple times while other customers who arrived after me were helped right away. It made me feel invisible and unwelcome I went in to get a iPhone 17 pro unlocked and when I went up to a representative i was told that I can’t purchased unlocked phones from Best Buy to go to Apple which I know Apple does sell unlocked phones I wanted to purchase it with my Best Buy credit card that I have used to get several unlocked devices as well as i always send serval customers to get unlocked devices from Best Buy do to working at a mobile store I even sent a customer yesterday to get a unlocked iPhone 17 pro max so honestly I don’t know if it’s do to how I looked or what but I will no longer recommend this location
My husband and I had one of the worst experiences after purchasing a washer/dryer unit from Best Buy. It took four failed attempts (over span of 2+ months) to get the unit delivered. The unit was regularly damaged getting moved from warehouse and it was incredibly difficult working with customer service to (1) reschedule and (2) articulate any feedback back to Best Buy. Customer service was incredibly unresponsive (emails, calls). Delivery is outsourced to 3rd party. When unit was finally delivered, they hooked up the hoses incorrectly and we had to pay $300 to get a contractor out to fix the setup so that we could use the unit. Do not purchase large appliances from Best Buy. You will regret the experience and lose a part of your sanity.
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